LEAVE IT TO BEAVER. Trapper: per beaver pelt. Source: WSJ WDCP: $150 to remove “problem beaver”; $750- $1,000 for flood-control piping … so that beavers can stay. Source:
Download ReportTranscript LEAVE IT TO BEAVER. Trapper: per beaver pelt. Source: WSJ WDCP: $150 to remove “problem beaver”; $750- $1,000 for flood-control piping … so that beavers can stay. Source:
LEAVE IT TO BEAVER.
Trapper:
<$20
per beaver pelt.
Source: WSJ
WDCP:
$150 to remove “problem beaver”; $750 $1,000 for flood-control piping … so that beavers can stay.
Source: WSJ
wdcp/“Wildlife Damage-control Professional”:
$150 to “remove” “problem beaver”; $750-$1,000 for flood control piping … so that beavers can stay.
Source: WSJ
Tom Peters’ X25*
EXCELLENCE. ALWAYS.
Property Loss Research Bureau Orlando/0319.07
* In Search of Excellence 1982-2007
Slides at …
tompeters.com
EXCELLENCE. VALUE ADDED.
UP THE LADDER.
The Value-added Ladder/ STUFF ‘N’ THINGS
Goods Raw Materials
The Value-added Ladder/Stuff & TRANSACTIONS
Services
Goods Raw Materials
EXCELLENCE.
VALUE-ADDED LADDER I.
SOLVE IT.
MasterCard Advisors
WHAT CAN BROWN DO FOR YOU?
Trapper to WDCP/“Wildlife Damage-control Professional”
Huge:
Customer
Satisfaction
versus
Customer
Success
The Value-added Ladder/ OPPORTUNITY-SEEKING
Gamechanging Solutions/Client Success
Services Goods Raw Materials
Department Head to …
Managing Partner, IS Inc.
[HR, R&D, etc.]
“Typically in a mortgage company or financial services company, ‘risk management’ is an overhead, not a revenue center. We’ve become more than that.
We pay for ourselves, and we actually make money for the company.”
of Credit Risk Data Management Group, Mortgage (Source: sas.com) ( — Frank Eichorn, Director Wells Fargo Home Who Owns the Data? Using Internal Customer Relationship Management to Improve Business and IT Integration —Frank Eichorn)
The
“PSF35”
:
Thirty-Five Professional Service Firm Marks of Excellence
The PSF35: The Work & The Legacy 1.
CRYSTAL CLEAR POINT OF VIEW (E very Practice Group: “If you can’t explain your position in eight words or less, you don’t have a position”—Seth Godin) 2. DRAMATIC DIFFERENCE (“We are the only ones who do what we do”—Jerry Garcia) 3. Stretch Is Routine (“Never bite off less than you can chew”—anon.) 4. Eye-Appetite for Game-changer Projects (Excellence at Assembling “Best Team”—Fast) 5. “Playful” Clients (Adventurous folks who unfailingly Aim to Change the World) 6. Small “Uneconomic” Clients with Big Aims 7. Life Is Too Short to Work with Jerks (Fire lousy clients) 8. OBSESSED WITH LEGACY (Practice Group and Individual: “Dent the Universe”—Steve Jobs) 9. Fire-on-the spot Anyone Who Says, “Law/Architecture/Consulting/ I banking/ Accounting/PR/Etc. has become a ‘commodity’ ” 10. Consistent with #9 above … DO NOT SHY AWAY FROM THE WORD (IDEA) “RADICAL”
Pointed Point of View!
Department Head to …
Managing Partner, IS Inc.
[HR, R&D, etc.]
EXCELLENCE. ATTITUDE.
TRANSFORMATION.
PSF.
HCare CIO : “Technology Executive” (workin’ in a hospital) Or/to: Full-scale, Accountable (life or death) Member-Partner of XYZ Hospital’s Healing-Services Team Senior (who happens to be a techie)
EXCELLENCE.
VALUE-ADDED LADDER II.
EXPERIENCE IT.
“ Experiences
are as distinct from services as services are from goods.”
—Joe Pine & Jim Gilmore, The Experience Economy: Work Is Theatre & Every Business a Stage
(vs. $415)
The Value-added Ladder/ MEMORABLE CONNECTION
Spellbinding Experiences
Gamechanging Solutions Services Goods Raw Materials
Experience: “Rebel Lifestyle!”
“What we sell is the ability for a 43 year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.”
Harley exec, quoted in Results-Based Leadership
EXCELLENCE.
VALUE-ADDED LADDER III.
DREAM IT.
The Value-added Ladder/ EMOTION Dreams Come True Spellbinding Experiences Gamechanging Solutions Services Goods Raw Materials
“ Dreams Come True”: IBM UPS
The (NEW) Value-added Ladder
Dreams Come True Spellbinding Experiences Gamechanging Solutions/ client success
Services Goods Raw Materials
NEW ZEALAND 2007
Ho hum: 2+ weeks in New Zealand …
Pfizer Ford Gap Chrysler Yahoo microsoft wal*mart ???
???
EXCELLENCE. INNOVATE. OR. DIE.
“I am often asked by would-be entrepreneurs seeking escape from life within huge corporate structures, ‘How do I build a small firm for myself?’ The answer seems obvious :
Buy a very large one and just wait
.” —Paul Ormerod, Why Most Things Fail: Evolution, Extinction and Economics
“ It is not the strongest of the species that survives, nor the most intelligent, but the one most responsive to change.”
—Charles Darwin
“We made mistakes, of course. Most of them were omissions we didn’t think of when we initially wrote the software.
and again.
We fixed them by doing it over and over, again
We do the same today. While our competitors are still sucking their thumbs trying to make the design perfect, we’re already on prototype version
# 5.
By the time our rivals are ready with wires and screws, we are on version
# 10.
It gets back to planning versus acting: We act from day one; others plan how to plan— for months.”
—Bloomberg by Bloomberg
Screw. things.
Up.
“Reward
excellent failures.
Punish
mediocre successes.”
Phil Daniels, Sydney exec
We become who we hang out with 1
Measure “Strangeness”/Portfolio Quality Staff Consultants Vendors Out-sourcing Partners Competitors Customers Product Portfolio IS/IT Projects HQ Location Lunch Mates Language (#, Quality) Innovation Alliance Partners (who we “benchmark” against) Strategic Initiatives (LineEx v. Leap) Board
“
Diverse groups of problem solvers— groups of people with diverse tools— consistently outperformed groups of the best and the brightest. If I formed two groups, one random (and therefore diverse) and one consisting of the best individual performers, the first group almost always did better. …
Diversity trumped ability.”
—Scott Page, The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies Diversity
Rob McEwen/ CEO/ Goldcorp Inc./ Red Lake gold
Source: Wikinomics: How Mass Collaboration Changes Everything, Don Tapscott & Anthony Williams
EXCELLENCE. BEDROCK.
LEADERSHIP.
9Ps.
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“People want to be part of something larger than themselves.
They want to be part of something they’re really proud of, that they’ll fight for , trust.” sacrifice for , —
Howard Schultz, Starbucks (IBD/09.05)
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“
Nothing is so contagious as enthusiasm.”
—Samuel Taylor Coleridge
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“The role of the Director is to create a space where the actors and actresses can
become more than they’ve ever been before, more than they’ve dreamed of being.”
—Robert Altman, Oscar acceptance speech
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“
You must
be
the change you wish to see in the world.”
Gandhi
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
Relentless:
“One of my superstitions had always been when I started to go anywhere or to do anything,
not to turn back
, or stop, until the thing intended was accomplished.”
—Grant
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“Leaders
‘do’
people. Period.”
—Anon.
PARC’s Bob Taylor:
“Connoisseur of Talent”
“Leaders
‘SERVE’
people. Period.”
—Anon.
( Servant Leadership by Robert Greenleaf)
Our Mission
To develop and manage talent; to apply that talent, throughout the world, for the benefit of clients; to do so in partnership; to do so with profit.
WPP
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
"The reasonable man adapts himself to the world. The unreasonable one persists in trying to adapt the world to himself. Therefore, all progress depends upon the unreasonable man.”
—GB Shaw, Man and Superman: The Revolutionists' Handbook.
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.
Michelangelo
PURPOSE.
PASSION.
Potential.
Presence.
Personal.
PERSISTENCE.
PEOPLE. Potent.
Positive.
“Excellence can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.”
Source: Anon.
(Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)
"Life is not a journey to the grave with the intention of arriving safely in one pretty and well preserved piece, but to skid across the line broadside, thoroughly used up, worn out, leaking oil, shouting
‘GERONIMO!’
”
—Bill McKenna, professional motorcycle racer ( Cycle magazine 02.1982)
Ger on -i mo !