Transcript Principles of the cloud Staying ahead of change Implications of the cloud for change Questions and Answers.

Principles of the cloud
Staying ahead of change
Implications of the cloud for change
Questions and Answers
Purchase
Deploy
Run State
Service Management
Excellence
Operate & Optimize
Optimize
Operate
Productivity & Efficiency
Post Deployment
Deployment
Run State
Change
Management
& Comms
Service Health
& Incidents
Usage &
Adoption
Maintenance
Performance
& Monitoring
Support
Extensibility &
Development
Maintain
an evergreen
service
Provide a platform built
on security, privacy,
and trust
Offer highly
configurable and
scalable services
Highly configurable and scalable
Office 365 is highly configurable with some customization
Customers can mix and match services to meet their requirements
Choose the flexibility between cloud and hybrid deployment
Redundant datacenters and financially backed SLA
provide uninterrupted and reliable access
Development process
Pace of innovation
Roadmap disclosure
Feature release process
Communications policies
Office 365 service updates principles
Continuous innovation with confidence and control
Deliver new features and value
Build trust and compliance
Respond to customer feedback
through agile development
Continuous release cadence
Security comes first
Direct feedback
Minor & major updates
Evolving standards
Real-time information
Up-to-date, no patching
Common support issues
Insights to help manage change
Direct to customer communications
|
Organizational readiness content
An evergreen
service
waves
ripples
18-36 month release
continuous updates
Running a service brings Microsoft closer to the customer than ever before
Customer engagement
Old
Send-a-smile in-product feedback
New
Support and community aggregate
customers’ issues
What we’ve delivered
The New
Office
Office Mobile
for iPhone &
Android phones
Message Center
OneNote for
iPhone and
Android
phones
OneNote
for iPad
Lync meeting
scheduling from OWA
Exchange Online
Address Book
Policies
OWA for iPhone &
OWA for iPad
New SharePoint
Workflows
Connecting
Skype & Lync
Lync mobile
client updates
Rights Management
Services
Embedded
Images
SharePoint
Newsfeed App
for Windows 8
Admin App for iOS,
Android, and WP
Power Map for Excel
Exchange group
naming policy
Office 365 Switch Plans
Azure AD
Password Sync
OneDrive for Business apps for
Windows 8 & iOS
Multi-factor
authentication
Office 365 SSO with
SAML 2.0 Identity
Providers
Updated Lync mobile
clients
OWA Policy Tips
OneDrive for Business Storage
increase
Office 365
operated by
21Vianet
People View in
OWA
Simplified Yammer
login
OneDrive for Business
Sync for Windows
EXO: 50 GB
Mailboxes
Office Lens
Lync Online Integrated
Reporting
Exchange Online
Inactive Mailboxes
Office Online
real-time coauthoring
PDF support for
SharePoint Online
DirSync Scoping
and Filtering
Office 365
Adapter
New Partner Admin
Center
Service Pack 1 for
Office 365 ProPlus
90 Day message
trace
Power Map GA for all
Excel 2013 users
Lync and SharePoint
Service Reporting
OneNote for Mac,
Android, iPhone, and iPad
updates
Office Mix
Project Lite released
Office for
iPad + 1.1
update
S/MIME
Encryption
1 TB for
OneDrive for
Business
Office 365
Developer APIs
Lync Online Remote
PowerShell
OneDrive for Business
Improvements
Windows Azure Active
Authentication
SAP and Power BI and
Power Query support
OWA Calendar Search
Simplified Admin
Center experience
Change
Categorized
First
Release
Communication
Vehicles
Functionality updates
Platform updates
First release
New opt-in program available to all customers
Provides first access to small set of significant
feature updates
First public availability. Fully documented and
supported.
Scope
Benefit
NDA
Roadmap
Design/
Develop/
Test
Internal
Dog
food
MSFT IT
Release
GA
customer
notification
Public
Roadmap
(T-30-90)
Design/
Develop/
Test
Internal
Dog
food
MSFT IT
First Release
GA (T)
First
Release
Standard
Release
All GA (T)
(First Release
T+14)
System Requirements & lifecycle policy
Web browser
• Current and previous version of
Internet Explorer and Firefox
• Current versions of Chrome
and Safari
• Any Office client in mainstream
support
Office client
Older clients
• Office 365 won’t deliberately block connections
• Existing features may operate differently and not work over time
New features may not be available
• Office 365 will only offer security fixes. No code fixes.
http://support.microsoft.com/lifecycle/
.
• http://blogs.office.com/2014/04/01/managing-change-with-message-center/
Functionality updates
Platform updates
Public Roadmap
1-3 months
Message Center / blog
At availability
Message Center
At availability
Public Roadmap
Up to 12 months
System Requirements
12+ months
Message Center
At 12 months (ongoing)
Message Center
1-12 months
Service Health Dashboard
5 day minimum
(planned maintenance outage)
Quality
Security
Speed
Agility
Transparency
Our surface area is too big/partitioned to
manage sanely
Service management is largely done via our
Datacenter Service Fabric
We simplify by focusing all our work along
the three pillars—these work in tandem to
create a great service fabric
Allows us to create a virtuous automation
system that is SAFE, DATA DRIVEN while
being AGILE at very high scale
Changes
Safety
Repair
Orchestration
Automated
Data
Driven
System Signals
External Signals
Big Data
Machine Learning
Secure
Access
Approval
Auditing
Compliance
Office 365 Admin App
Provides tenant specific Office 365
service health and maintenance
information on the go
Available for Windows Phone, iOS
and Android devices
Ability to query a
tenant and see
service health results
and Message center
information.
• http://blogs.office.com/2014/07/29/new-office-365-admin-tools/
Principles of the cloud
Staying ahead of change
Implications of the cloud for change
OFC-B227 – Office 365 Service Management Excellence - TODAY Hall 8 room D1
OFC-B234 – Office Professional Plus Monthly Updates - FRIDAY Hall 8 Room D1
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