Transcript E-Government in the context of National E-Development Strategies: The Case of E-Sri Lanka Nagy Hanna, Senior Advisor, e-Development Office of the VP/CIO, ISG E-Government Workshop August 8,

E-Government in the context of
National E-Development Strategies:
The Case of E-Sri Lanka
Nagy Hanna,
Senior Advisor, e-Development
Office of the VP/CIO, ISG
E-Government Workshop
August 8, 2003
ICT Roles, Options and Objectives
ICT Roles
Options for
Development
Objectives of
e-Development
Accelerating Growth
Accessing
information &
knowledge
ICT & knowledge industries
– Participating in ICT-enabled
industries & software services
– Diffusing ICT in industries &
services
Accelerating
transactions &
reducing costs
All-purpose technology for
modernization
Reducing Poverty
Networking,
empowering
Infrastructure for
networking and service
delivery
– Improving delivery of health,
education, & other public
services
– Promoting participation,
public accountability & social
learning
Elements of e-Sri Lanka Vision
ICT in Public Sector: e-government and e-society
Information
Infrastructure
Fund and Rural
Access
Leadership,
Policies &
Institutions
ICT in Private Sector: e-commerce and e-laws,
industry promotion
Human Resources
Development
Elements of E-Sri Lanka Project
E-GOVERNMENT:
• E-government policy and strategy
• Government wide process reengineering and change
management
• Strategic applications such as unified citizens database
• Prioritized multi-year ICT investment program
INFORMATION
INFRASTRUCTURE & ACCESS:
• Telecom & Internet policies
& regulation
• Rural access subsidy scheme
• Telecenters
LEADERSHIP, POLICY & INSTITUTIONS:
• Overall vision, e-laws
• ICT Agency
• CIOs in different ministries
• Diffusion of ICT to SMEs
• ICT industry promotion
SOCIETAL APPLICATIONS FUND:
• Low-cost technology solutions
• Building capacity of NGOs and underserved populations
• Scalable social and business models
• Local content industry promotion, multimedia
HUMAN RESOURCES:
• Specialized ICT education
and training
• ICT literacy for civil servants
• Use of ICT in education
• Mobilizing the diaspora
I. ICT Leadership, Policy and Capacity Building
 Balancing top down leadership and bottom up learning
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and innovation: PPPs; NGOs.
Nurturing leadership: ICT agency, Cabinet committee,
Vision. Capacity building for NGOs, communities,
telecenter entrepreneurs.
Leading ICT across government agencies: CIOs.
Program management, M & E, piloting and learning.
Developing human resources and partnerships:
industry, government and education sectors.
Enabling laws for e-commerce, e-government, ICT
industry.
II. Information Infrastructure & Access
 Rural multi-service network:
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• Policy environment for affordable telecom services.
• Smart subsidies for connectivity: multi-service
platform.
Telecenters program:
• Telecenter support institutions.
• Competitive selection of telecenter enetrepreneurs.
• Community and market development of services.
• Pilots; partnerships; systematic learning.
III. Societal Applications
GOALS:
 Promoting ICT use to generate income and delivery
services to the poorest, addressing priority social
needs, promoting inclusion and environmentally
sustainable practices.
MODALITIES:
 Identifying sustainable social or business models that
can be scaled up for broader impact.
 Engaging NGOs to articulate needs; SMEs to develop
appropriate ICT solutions; government and donors to
catalyze.
 Building awareness, social learning and partnerships.
 Developing local content: government; community;
industry.
IV. E-government
 Establish vision, policy, strategy.
 Pilot and phase strategic applications and multi
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channels.
Human and business processes: restructuring,
information sharing, KM, community of practice.
Anytime, anywhere services:
• National portal: government-wide networks.
• E-Parliament, E-Cabinet.
• Financial management, taxes, customs, payment.
• Population registry; national smart card.
• E-procurement; project management systems.
• Rural development, extension services, land information.
E-Government: Part of Larger ICT Strategy
 1,000 flowers blooming – no vision, no sequencing,
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lack of “integrated government”, no “trickle across
effect.”
Telecoms Reforms: A critical mass that will use eservice must have cheap access to ICT. Lack of
infrastructure impede use of e-services.
Lack of human capacity/skills building affects long
term sustainability beyond project timeframe.
Elements of E-Government
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A single government portal that crosses ministerial
and agencies & links to all other public websites.
Local content production in key ministries and
processes for regular updating.
Computerized and web-enabled key processes.
Legal and technical bases for transactions through the
portal.
Capacity for civil servants to facilitate such
transactions.
E-Government Evolution
Delivering Value To Citizens
Transformation
Transactions
Limited
Interactions
Web
Presence
Agency web
sites provide
citizens with
information on
rules and
procedures
Intranets link
departments
allowing for Email
contact, access to
online databases
& downloadable
forms
Electronic
delivery of
services
automated.
Applications
include issue
of certificates
and renewal of
licenses
Joined up
government. All
stages of
transactions
including payments
are electronic.
Applications include
government portals.
New models of
service delivery with
public private
partnerships
Complexity of Implementation and Technology
E-government: Readiness Indicators
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Extent of back-end process computerization and frontend infrastructure.
Demonstrated political will and leadership.
Capacity to design and implement e-government
systems.
Funding availability.
Existence of an enabling legal framework.
Attitude shift amongst civil servants towards service
and customers.
E-government: Outcomes
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Improved public sector performance: changing way of
doing business in government.
Increased participation of citizens in government
decisions and actions.
Improved accountability of politicians and civil
servants.
Assured competitive environment for private
businesses.
E-government: Impact on Organizations
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Focusing on core competencies, outsourcing.
Extended organizations: Partnerships.
New forms of organizations- Flat, agile, lean,
networked, client-focused. Flexible with scale.
Organizing for innovation, learning at all levels.
Focusing on organization’s II, knowledge & service
competencies. Investing in intangibles.
Increasing transparency of government transactions.
Improving government image as modern and
responsive.
Catalyst for reform: Improve skills and motivation of
civil servants.
E-Government: Contribution to Poverty Reduction
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Improving citizen-to gov (C2G) transactions. Onestop Singapore’s eCitizen.
Serving the common man (AP)? 20,000 forms?
Improving education, health, social services.
Facilitating partnerships, making connections,
grassroots innovation sharing.
Empowering communities, field agents.
Access to voice, justice, accountability (Crystal funds:
Argentina; OPEN track: Seoul).
E-Government: Contribution to Growth
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Improving business-to-government (B2G):
procurement, tax, permits, information.
Facilitating public sector reform; G2G; KM:
transparency, efficiency, client-focus.
Information to farmers, SMEs, coops, NGOs.
Competitiveness: improve investment climate. Global
competition among cities.
E-Government: Trends
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Significant competition between government
departments implementing E-government.
Applications integrating fewer departments &
delivering specific service to a limited constituency
have enjoyed greater success.
Applications for revenue collection are quickly
embraced.
Publishing has an important impact on transparency.
E-Government: Lessons of experience
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E-Government cannot perform as a substitute for
governance reform.
E-Government must address the rural urban divide.
Expectations need to be managed: ICT as catalyst.
Promises to benefits involves difficult org. change.
Postures: ignore, isolate, idolize, integrate.
No “one size fits all” strategy. Understand context.
Need to adopt a strategic approach. Coherence.
Balance top direction and bottom up initiative. Social
learning. Partner.
Avoid large failures; deliver early results. Agility.