Pre-penalty and Sanction Process Failure-successful oral attempt without good cause MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 2 Notice of Failure (2290) mailed/oral attempt successful (customer has good cause) Customer fails 3
Download ReportTranscript Pre-penalty and Sanction Process Failure-successful oral attempt without good cause MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 2 Notice of Failure (2290) mailed/oral attempt successful (customer has good cause) Customer fails 3
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Pre-penalty and Sanction Process
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Failure-successful oral attempt without good cause
MONDAY 5 TUESDAY 6 WEDNESDAY THURSDAY FRIDAY Customer fails 1 Notice of Failure (2290) mailed/oral attempt successful (customer has good cause) 2 SATURDAY 3 SUNDAY 4 7 8 9 10 11 12 19 26 13 20 27 14 21 28 15 22 29 16 23 30 17 24
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Failure with successful oral attempt and
Good Cause
exists or is accepted
In OSST End the pre-penalty with “Good Cause” The pre-penalty end date would be the same as the failure date Case note the event(s) What if the participant fails again?
Follow the same pre-penalty process 4
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Successful oral attempt and good cause does not exist or
is not
accepted 9
Failure occurred and 2290 mailed
Oral attempt successful?
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Yes
Good Cause exists or accepted?
•
No
Counsel Participant on Noncompliance •
Offer services, if needed. If the participant wants to comply, establish a compliance activity with a due date
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Ten Day Contact Period
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY 1 Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th) 2 Failure Occurs SATURDAY 3 SUNDAY 4 5 12 19 6 13 20 7 14 21 8 15 22 9 16 23 10 17 24 26 27 28
29 30 31 Now that you have counseled the customer, what happens to the 10 day contact period?
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Ten Day Contact Period
What are the ten days about?
Counseling Pulling the customer back into program engagement Providing services or referral to other services, if needed, to get back into compliance 12
Ten Day Contact Period Oral Attempt is successful and customer agrees The purpose of the 10 day contact period has been served ○ Notification of failure ○ Offering services, if needed to participate ○ Giving the participant the opportunity to reengage ○ Setting up a compliance activity 13
Compliance Activity Failure
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Failure Occurs 1 2 Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th) SATURDAY 3 SUNDAY 4 Customer didn’t show 5 6 7 8 9 10 11 12 19 26 13 20 27 14 21 28 15 22
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Customer agrees to comply but doesn’t show
The customer agreed compliance activity, but to attend a didn’t show, what do I do in the system?
Note: this is a second failure
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Customer agrees to comply and doesn’t show for compliance activity Set an alert or “to-do” for
three
days from the date of the failure of the compliance activity
Alternative:
place it on your outlook calendar DO NOT end the pre-penalty in the system If the customer does not contact with Good Cause, request the penalty 16
Customer agrees to comply but doesn’t show
MONDAY What do you do if she doesn’t show?
5 12 19 TUESDAY 6 13 20 WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 1 2 7 Failure Occurs 8 Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th) 9 14 21 15 22 3 Mail the Notice Request Penalty 9 16 23 Demonstrate Satisfactory 17 Compliance. Form 2292.
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Question…
In the last slide it states that I need to request the penalty for the 2 nd failure and mail the 2292. The letter doesn’t automatically generate. What do I do?
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You may enter the SSN You may enter the customer’s name 27
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