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Pre-penalty and Sanction Process

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Failure-successful oral attempt without good cause

MONDAY 5 TUESDAY 6 WEDNESDAY THURSDAY FRIDAY Customer fails 1 Notice of Failure (2290) mailed/oral attempt successful (customer has good cause) 2 SATURDAY 3 SUNDAY 4 7 8 9 10 11 12 19 26 13 20 27 14 21 28 15 22 29 16 23 30 17 24

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Failure with successful oral attempt and

Good Cause

exists or is accepted

 In OSST  End the pre-penalty with “Good Cause”  The pre-penalty end date would be the same as the failure date  Case note the event(s)  What if the participant fails again?

 Follow the same pre-penalty process 4

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Successful oral attempt and good cause does not exist or

is not

accepted 9

Failure occurred and 2290 mailed

Oral attempt successful?

•

Yes

Good Cause exists or accepted?

•

No

Counsel Participant on Noncompliance •

Offer services, if needed. If the participant wants to comply, establish a compliance activity with a due date

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Ten Day Contact Period

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY 1 Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th) 2 Failure Occurs SATURDAY 3 SUNDAY 4 5 12 19 6 13 20 7 14 21 8 15 22 9 16 23 10 17 24 26 27 28

29 30 31 Now that you have counseled the customer, what happens to the 10 day contact period?

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Ten Day Contact Period

 What are the ten days about?

 Counseling  Pulling the customer back into program engagement  Providing services or referral to other services, if needed, to get back into compliance 12

Ten Day Contact Period  Oral Attempt is successful and customer agrees  The purpose of the 10 day contact period has been served ○ Notification of failure ○ Offering services, if needed to participate ○ Giving the participant the opportunity to reengage ○ Setting up a compliance activity 13

Compliance Activity Failure

MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY Failure Occurs 1 2 Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th) SATURDAY 3 SUNDAY 4 Customer didn’t show 5 6 7 8 9 10 11 12 19 26 13 20 27 14 21 28 15 22

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Customer agrees to comply but doesn’t show

 The customer agreed compliance activity, but to attend a didn’t show, what do I do in the system?



Note: this is a second failure

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Customer agrees to comply and doesn’t show for compliance activity  Set an alert or “to-do” for

three

days from the date of the failure of the compliance activity 

Alternative:

place it on your outlook calendar  DO NOT end the pre-penalty in the system  If the customer does not contact with Good Cause, request the penalty 16

Customer agrees to comply but doesn’t show

MONDAY What do you do if she doesn’t show?

5 12 19 TUESDAY 6 13 20 WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY 1 2 7 Failure Occurs 8 Notice of Failure (2290) mailed/oral attempt successful (customer agrees to comply on July 5th) 9 14 21 15 22 3 Mail the Notice Request Penalty 9 16 23 Demonstrate Satisfactory 17 Compliance. Form 2292.

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Question…

 In the last slide it states that I need to request the penalty for the 2 nd failure and mail the 2292. The letter doesn’t automatically generate. What do I do?

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You may enter the SSN You may enter the customer’s name 27

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