Wireless Email and Messaging

Spring Comdex - Chicago, IL April 4, 2001

GoAmerica, Inc

Corporate Profile

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GoAmerica, Inc. established 1995 Nationwide wireless data and communications solutions for businesses and mobile professionals

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IPO in April, 2000 (Nasdaq NM: GOAM) Headquarters in Hackensack, NJ and data center in New York, NY

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Regional sales offices in Atlanta, Chicago, Dallas, Los Angeles, New York, Orlando, Sacramento, San Francisco and Washington DC

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300 + Employees

GoAmerica, Inc

GoAmerica, Inc

Business Trends

Wireless Email/Messaging History

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1990s - 2000

– For many corporations implementing a wireless data solution, basic email was THE solution – Being connected to corporate email or having an additional email address for a wireless device was enough •

2000 - Beyond

– Email is the necessary core of an overall solution – Evolution of devices, networks and applications provide natural landscape for higher level and more comprehensive solutions – Growth of mobile professional sector provides more demanding customer – Enterprises searching for total solutions

GoAmerica, Inc

Strong Mobile Professional Growth

Backbone of Wireless Data Users

48

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46 44 42 40 38 36 34

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International Data

Corporation forecast

shows strong growth in Mobile Professional category

– People who spend 20% or more of time away from office

47 million Mobile Professionals by the end of 2003

GoAmerica, Inc

Key Organizational Drivers

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Network Computing

Poll – –

June 2000 Email survey conducted of subscriber base

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Specific corporate data/applications and email dominate responses

GoAmerica, Inc

Email and Messaging Importance

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Recent survey by Telephia and Strategis Group What Do Wireless Users Want Access To?

Address Book

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Which wireless data services are you most interested in having access to?

Intranet Web Browsing E-mail 0 20 40 60 80 Top 4 Answers by % of Respondents Top 4 answers: E-mail 65% Web Browsing 30% Company network/servers 27% Address book/calendar functions 27%

GoAmerica, Inc

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The Market Going Forward

Solutions more “horizontal”: expanding data’s “sweet spot” out of verticals :

– Beyond email, complete groupware access and solutions (calendar, contacts, etc.) – Business applications: taking what companies use to run their businesses and making them wireless - everyday functionality • CRM, ERP • Intranet access • Document Management – Email and messaging an integral component of the overall solution

GoAmerica, Inc

Challenges and Solutions for Enterprises

GoAmerica, Inc

Complex Wireless Data Market

Multiple networks. Multiple devices. Multiple formats.

Multiple Corporate Needs Choice of Wireless Networks Choice of Mobile Devices Messages

Corporate Email Personal Email Cellular Digital Packet Data

CDPD

Palm Operating System

Corporate Data

Transactions Corporate Intranets Document Mngmt. (AT&T, Verizon)

Data TAC

(Motient)

Mobitex

RIM Wireless Handhelds

Business Specific Applications

CRM (Cingular, Rogers AT&T) Laptops Notebooks

Metricom

SFA

Internet CDMA GSM

Windows CE Pocket PC

news, stocks weather, travel Flex/Reflex

WAP Phones

GoAmerica, Inc

Corporate Data Access Needs

Groupware Solutions

– Exchange, Domino, IMAP, POP access and interaction – Beyond the email and messaging solutions of yesterday

Corporate Data & Intranet Solutions

– Access to corporate documents and information on Intranets and Extranets

Wireless Document Management

– Wireless access to documents for customization and delivery

Mobile Asset Management

– Control and order to enterprise ownership, deployment and management of devices

Wireless CRM, SFA, ERP

– Real-time access to orders, inventories, vital company, supplier and contact information

GoAmerica, Inc

Corporate Data Access Needs

Data Mining for Legacy Systems

– Conversion of databases into “wireless ready” databases that are able to be accessed by mobile employees

Pertinent Information on the Internet

– Information on Demand • Travel, Weather, News, Directions, Searches • Financial information, local information – Open Internet Access • Ability to access any URL

GoAmerica, Inc

One Access Point: Ease of Use

GoAmerica empowers you to wirelessly interact with the data you need to do your job more effectively. Using virtually any device. Over virtually any network.

Using A Choice of Networks To Interact With Your Data Your Device WWW CRM Applications SFA Applications Groupware Corporate Intranets

GoAmerica, Inc

Solution Advice

• Solutions must deliver EASY access to the information that users need to do their jobs • Allow for simple access to information from one access point (i.e. intelligent wireless browser) – Internet – Intranets/Extranets – Email and Messaging – Business Applications • Use technology that clarifies and simplifies a confusing wireless data market • Ease of use will always be the primary driver of solution acceptance: not technology

GoAmerica, Inc

Support and Services

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Work With Companies that Provide: Professional Services

– In-house staff plus partnerships with integrators for large-scale projects

Products

Solution Delivery

– Provide devices, software, service – Provision on networks (relationships with all major wireless data networks)

Account Services

– One-stop billing for various devices and services

Customer Service and Technical Support

– Highly-trained customer care staff – Support available via phone, fax, email and web

GoAmerica, Inc

Services Support

Why Wireless Data? The Bottom Line

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Increased productivity from mobile workers

– Tasks accomplished quicker and easier – More rapid decision and approval process •

Administrative processes streamlined

– Mobile employees accomplish more without the aid of internal personnel and administrative staff – Orders from sales reps processed in real-time and not in batch •

Tangible Return on Investment

– Streamlining and productivity result in increased revenue and decreased overhead

GoAmerica, Inc

Contact Information

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GoAmerica Communications

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Web Site: www.goamerica.net

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Toll-Free Phone: (888) 462-4600

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Email: [email protected]

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Joe McGuire - Director of Enterprise Marketing

GoAmerica, Inc