Transcript Clarity: Your Mission Matters What is our mission? Who is our customer? What does our customer value? What are our results? What is our plan? What are we trying to achieve? How have our customers.

Clarity: Your Mission Matters
What is our
mission?
Who is our
customer?
What does our
customer
value?
What are our
results?
What is our
plan?
What are we trying
to achieve?
How have our
customers changed?
What are our
customers’
aspirations?
How do we define
results for our
organization?
Where should we
focus our efforts?
What are our
internal and external
considerations?
Do our strengths
match the needs of
our customers?
What is our capacity
to deliver?
What are the major
contributors or
hindrances?
What are the goals
that will enable us to
achieve our desired
results?
Should we add or
remove certain
customer groups?
What resources do
we have to
determine our
customers’
satisfaction?
How do we share
these results?
What are the budget
implications?
Should we redefine
our mission? Why or
why not?
The Five Most Important Questions You Will Ever Ask About Your Organization
- Peter Drucker (with others)
1
Decisions through the lens of your mission
What if we disappeared tonight?
What would the world, the community, or individuals regret
having lost?
- Tom Ahern http://aherncomm.com
What would this organization be doing, that
it’s not doing already, if money were no
object?
- Pamela Jones Davidson
http://www.giftplanners.com/davidson_gift_design/
1.
2.
3.
4.
Who Do We Serve?
What is Our Core Strength?
What is Our Core Score?
What Actions Can We Take Today?
The One Thing You Need to Know …About Great Managing, Great Leading, and Sustained Individual Success
- Marcus Buckingham http://www.tmbc.com/
2
Mission in Mind: Program Review
Contribution to Mission
LOW
HIGH
LOW
Use of
Resources
Is this really a good fit for us?
Keep / Expand These Programs
Reconfigure / Eliminate these
Programs?
CORE
Can we do it differently with
fewer or different resources?
HIGH Use
of
Resources
Source: Kate Barr, Nonprofits Assistance Fund
3
Clarity: Your Values Matter
Our organizational values
over the past 5 years (top 15,
most important at the top):
The values we would like to
live (in the future / always):
1. Are we “living” our most important values? (My most important values?)
2. What barriers are preventing us from “living” our core values? (My core
values?)
3. What is out of balance in our organization? (In my life?)
4. To get more balance, in what areas should we grow? (Should I grow?)
5. What specific actions can we take to gain more balance? (Can I take?)
6. How have our values shifted over time? (How have my values shifted?)
For more information on planning with values, see Dennis Jaffe’s The Values Edge(SM) card system: www.dennisjaffe.com. Using a deck
of 56 cards, each with a separate value, The Values Edge(SM) system allows a user to sort and prioritize their values.
4
Values: Organizationally, Personally?
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.
34.
35.
Acceptance
Accountability
Achievement
Adventure
Affordability
Ambition
Animal rights
Appearance
Approval
Artistry
Authentic
Autonomy
Balance
Beauty
Belonging
Boldness
Career
Challenge
Charm
Clarity
Collaboration
Commitment
Communication
Community
Compassion
Competence
Completion
Confidence
Conformity
Connection
Connectivity
Consistency
Conflict Resolution
Control
Courage
36. Creativity
37. Culture
38. Curiosity
39. Dignity
40. Diligence
41. Determination
42. Education
43. Empowerment
44. Enjoyment
45. Environment
46. Ethical
47. Excellence
48. Expertise
49. Expression
50. Fairness
51. Faith
52. Family
53. Financial Security
54. Forgiveness
55. Freedom (personal?)
56. Friendship
57. Frugality
58. Fun
59. Future
60. Generosity
61. Growth (personal?)
62. Happiness
63. Harmony
64. Healing
65. Health (physical /
emotional)
66. Helping
67. Honesty
68. Honor
69. Hope
70.
71.
72.
73.
74.
75.
76.
77.
78.
79.
80.
81.
82.
83.
84.
85.
86.
87.
88.
89.
90.
91.
92.
93.
94.
95.
96.
97.
98.
99.
100.
101.
102.
103.
104.
Humor
Imagination
Independence
Influence
Ingenuity
Innocence
Integrity
Joy
Knowledge
Laughter
Leadership
Learning
Love
Loyalty
Making a Difference
Mobility
Moderation
Modest
Objective
Open Mindedness
Opportunity
Optimism
Originality
Partnership
Passion
Peace
Persistence
Play
Pleasure
Power
Privacy
Prosperity
Purity
Rebellion
Recognition
105.
106.
107.
108.
109.
110.
111.
112.
113.
114.
115.
116.
117.
118.
119.
120.
121.
122.
123.
124.
125.
126.
127.
128.
129.
130.
131.
132.
133.
134.
135.
136.
137.
138.
139.
Relaxation
Respect
Responsibility
Safety
Security
Service
Simplicity
Sincerity
Social Responsibility
Solitude
Spirituality
Spontaneity
Stability
Status
Stewardship
Strength
Surprise
Support
Sustainability
Teaching
Thoughtfulness
Thought leadership
Tolerance
Tradition
Transformation
Trust
Uniqueness
Vision
Wealth
Wisdom
Winning
Wholesome
Work-Life Balance
__________________
__________________ 5