Transcript Regional Public Safety Communications Technology Strategy Presented To I-Board Operations Sub-Committee January 4, 2013 Presented By Broward County Office of Communications Technology.

Regional Public Safety Communications
Technology Strategy
Presented To
I-Board Operations Sub-Committee
January 4, 2013
Presented By
Broward County Office of Communications Technology
Office of Communications Technology
Mission Statement
To foster collaboration, information sharing and
data interoperability by strategically designing,
implementing, and maintaining cost effective
mission critical public safety applications, E911,
Radio and Mobile Broadband Systems that best
meet the requirements of Broward County's
emergency responders.
BC Office of Communications Technology
(from 2006 Plan) Strategic Plan
PAST THEME…
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Internally Focused
County Controlled
Lacked User Input
Lack of Collaboration
Fragmented Public Safety
Communication Initiatives
 Based upon Proprietary standards
 Lack of service level agreements
PRESENT THEME…
 Regional Focus/ Grassroots Approach J
 Governance Boards J
 Multi-Disciplinary Support (Police, Fire, EMS, Local
Gov’t) J
 Cooperative Programs; Leverage Economies of Scale J
 Open Standards Based systems J
 Life cycle funding/migration strategies J
 Total Cost of Ownership J
 Standardize hardware/software platforms J
 Minimize stranded investments J
 Establish Regional Business COOP Plans / Disaster
Recovery J
 Develop Regional Standard Operating Procedures J
 Customer Relationship Management –
Monthly/Quarterly J
 Service Level Agreements J
 Change Management J
 Standard Regional Interlocal Agreements J
Radio Interoperability
Status as of 12/31/2012
County-Wide (Police and Fire Rescue)
Non County-Wide
County-Wide (Police Only)
COMMON CAD PARTNERS
Historical View
Circa. 2002
Circa. 2012
Collaboration
Legend
County-wide Participant
Non County-Wide Participant
Broward County Public Safety Strategic Plan
Public Safety Answering Points (PSAP’s)
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Business Drivers
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Carry Out the Legislative Intent of Florida E911 Plan
 “Provide citizens with rapid direct access to
public safety agencies by accessing the
number 911.”
Increase interoperability through standards based
technology
IP i3 Transition Strategy
Next-Generation emergency services
VoIP Enabled
NG911 “Contact Center” ready – (Text / Video)
County-wide Shared System
Business Continuity
Scalable Platform
Increased flexibility
Reduced Total Cost of Ownership
System life cycle migration
Strategic Initiatives
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Broward County
Public Safety
Intranet
Regional Site(s)
Remote PSAP Site
• Customer Relationship Management (CRM)
Deploy Network Based IP architecture (A1)
Prepare for Location Based Call Routing
Migration to Next Generation 911 (Voice, Text, Video)
Establish Flee-to Facilities (A1)
Speech and Data Analytics (A1)
Implement ACD Feature set (A1)
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County Wide PSAP Performance Metric Scorecard
reviewed quarterly with PSAP Manager
Business Continuity Plans
 Alternative Call Routing, End Office Reroutes
Quarterly Regional Public Safety Communications
Committee (RPSCC)
Quarterly Newsletter
Hosted Model vs. Premise Based Model
Regional Public Safety Communications
PSAP Timeline
1QTR13
PSAP Hosted
Architecture
Complete
3QTR13
Voice recording
System comp.
2013
2012
2014
2QTR13
Flee to Sites
Comp.
Updates
RLI Milestone
EOL/EOS MIlestone
Capital Milestones
1QTR13
ACD Impl.
Complete
4QTR13
Speech and
Data Analytics
Requirements
2015
2016
2017 2018
Broward County Public Safety Strategic Plan
800 MHZ Radio System
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Business Drivers
 Increase interoperability through open
standards based technology
 System Life-Cycle Migration
 Establish County-wide Shared System
 Reduce total cost of ownership
 Position for future 700 spectrum use
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Strategic Initiatives
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Deploy P25 county wide system (A1)
Deploy Local Gov. Radio System (A1)
Replace Microwave System (A1)
Deploy IP based Fire Station Alerting (A1)
Develop Business Continuity Plans
Develop interoperable communications with
neighboring agencies
Independent Systems
P25 System
(open standard)
• Customer Relationship Management (CRM)
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County Wide Radio Performance Metrics
Quarterly Regional Public safety Communications
Committee (RPSCC)
Regional Radio Standard Operating Procedures
System Administrator User Group
Quarterly Newsletter
Cost Effective Seamless Interoperability
Regional Public Safety Communications
Radio System Timeline
1QTR13
Radio System
Migration to
Hosted Master
Complete
1QTR13
Radio System
RLI/ RFP for
Local Gov.
Radio System
2013
2012
1QTR14
Radio System
Microwave
Repl. Comp.
2014
1QTR14
Station
Alerting
RFI/RFP
Updates
RLI Milestone
EOL/EOS MIlestone
Capital Milestones
1QTR13
Radio System
Microwave
RFI/RFP
4QTR13
Local Gov.
Radio System
complete
1QTR15
Radio System
RLI/ RFP for
Replacement
Radio System
2015
4QTR15
Station
Alerting
Complete
4QTR18
EOS for 800 MHz
P.S. Radio System
2016
2017 2018
4QTR18
P25 Repl.
Radio Sys.
Complete.
REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLAN
Mobile Broadband
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Business Drivers
 County-wide shared Infrastructure
 Increase interoperability through standards
based technology
 Scalable platform
 Situational Intelligence
 Leverage combination of Commercial/Private
systems
 Secure and reliable access to Regional
Applications
 In-vehicle Video capabilities
 Incident Deployable Communications
 Position for future 700 MHz use
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Migration
Data Tac
19kb/s - WAN
700MHZ
400kb/s - WAN
Mobility Client
Commercial
Broadband 3/4G
WAN
Public/Private
WiFi/4.9GHZ/WiMax
Strategic Initiatives
• Customer Relationship Management (CRM)
 Monitor National Public Safety Mobile
Broadband Initiative
 Leverage commercial mobile data network
 Quarterly Regional Public Safety
 Develop Business Continuity Plans
Communications Committee Mtgs.
(RPSCC)
 Leverage Municipal WiFi Programs
 Develop strategic partnerships with WiMAX and
 Quarterly Newsletter
LTE Providers
Network Optimization for cost and efficiency
REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLAN
Regional Law Records Management System
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Business Drivers
 County-wide data sharing
 Increase interoperability through common
software platform
 Increase Officer Safety
 Distributed Control (Agency Administration)
 Scalable platform
 Seamless Integration
 Governance Model
 Improve usability
 Optimize workflows
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Strategic Initiatives
 Expand user base across Municipal LE
Agencies
 Upgrade to One Solution (A1)
 Develop Standard Operating Procedures
 Increase participation from both Law
Enforcement and Public (P2P/P2C)
• Customer Relationship Management (CRM)
 Quarterly Regional Public Safety
Communications Committee Mtgs.
(RPSCC)
 LAW Records Governance Board Meetings
 Quarterly Newsletter
Centralized Public Safety Records with Secure and Reliable Access
REGIONAL PUBLIC SAFETY APPLICATIONS STRATEGIC PLAN
Regional Computer Aided Dispatch System
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Business Drivers
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County-wide data sharing
Service Oriented Architecture
Single level access to critical information
Increase officer safety
Distributed control
High Availability
Scalable and High Performing Application
Common Administration
Browser based for remote access
Seamless integration with other apps
(FRMS/LRMS)
 Closest Unit Response
 Governance Model
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• Customer Relationship Management (CRM)
Strategic Initiatives
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Implement Closest Unit Response (A1)
Relocate CAD from Miramar to Flee to Site (A1)
NextGen CAD Initiative (A1)
Develop Business Contintuity Plans
 Quarterly Regional Public Safety
Communications Committee Mtgs.
(RPSCC)
 CAD Governance Board Meetings
 Quarterly Newsletter
Flexible Design with Location Driven Intelligence
Regional Public Safety Communications
Applications Timeline
1QTR13
Upgrade FRMS
to 4.12
2QTR13
Begin RLI process for
nextGen CAD
1QTR13
Upgrade PCAD
to 7.0.0.8.4
2014
2013
2012
1QTR13
Relocate
CAD to
Flee to Site
Updates
RLI Milestone
EOL/EOS MIlestone
Capital Milestones
1QTR13
Upgrade LRMS
to OneSolution
10.4.1
4QTR17
EOS for PCAD
4QTR14
Go Live with Next
Generation CAD
2QTR13
Upgrade ProQA
5/13 NAEMD Req
4QTR13
EOS for HP “S”
Series Non-Stops
2015
2016
2017 2018
Core
Apps
Workflow Apps
Core Workflow
911 (Call Taking)
CAD (Dispatch)
NG9-1-1 Additional Data
Video
Multimedia Logging
Application Ecosystem
NG9-1-1
NG9-1-1 Video
Console (Dispatch)
Aerial
Photog
Plume
Model
Sensors
Alarms
Emerg Mass
Notif
Fusion Ctr
Call Taking
Prot
Telematics
EOC Apps
Fire Station
Alerting
Reverse 911
Nlets Data
Mobile
Core Workflow Apps
911 (Call Taking)
CAD (Dispatch)
(Dispatch)
Person Console
Becomes
the
Video
Integration Point
NG911 Additional Data
Multimedia Logging
Application Ecosystem
NG9-1-1
NG9-1-1 Video
Aerial
Photog
Plume
Model
Sensors
Alarms
Emerg Mass
Notif
Fusion Ctr
Call Taking
Prot
Rev 911
EOC Apps
Fire Station
Alerting
CAD-CAD
Nlets Data
Mobile