Transcript Erlinda Frederick Katie Eckardt Thanks for all you do! THANK YOU! …for being a positive influence for girls You are here because you care You.

Erlinda Frederick
Katie Eckardt
Thanks for all you do!
THANK YOU!
…for being a positive influence for girls
You are here because you care
You play a very important role in the success of
the Fall Product Program
Teamwork – Leadership – Communication
2012 Fall Product Program
Big Picture of FPP
Girls learn real life skills
that help them right
now and in their future
1.
2.
3.
4.
5.
Goal Setting
Decision Making
Money Management
People Skills
Business Ethics
Troops earn early start-up
funds to cover registration
costs & Fall and Winter
activities (pre-cookies)
Service Units have the
opportunity to earn funds
for operating expenses
2012 Fall Product Program
Changes for 2012
2011
2012
Initial Orders
Roundups
Boothing
Cupboards
Allocations
21 days
None
None
None
Minor
21 days
Troop level
13 days
Limited
Normal
Recognitions
50/100
25/50/75/100
Software
GreenBeans TNOS
2012 Fall Product Program
Fall Product Central Homepage
2012 Fall Product Program
Products & Pricing
Spicy Cajun Mix
Fruit Slices
Irresistible crunchy & sweet sugar
coated peanuts. 10 oz.
Butter Toffee
Peanuts
Barbecued peanuts, barbecued corn
sticks, mini sesame chips, taco and hot
Cajun sesame sticks. 7 oz.
#1 Seller!
Sweet, chewy candy with a punch of
your favorite flavors and sprinkled
with sugar. 10.5 oz.
2012 Fall Product Program
Products & Pricing
Dark Chocolate
Cashews
Select Mixed Nuts
Cranberries, raisins, almonds,
cashews, English walnuts, and
banana chips. 7 oz.
Cranberry
Trail Mix
Delicious roasted cashews and dark
chocolate. 9 oz.
Lightly salted peanuts, cashews,
almonds, brazils, filberts and
pecans roasted in peanut oil. 8 oz.
2012 Fall Product Program
Products & Pricing
Chocolate Almonds
Whole Cashews
Plump juicy raisins covered in
smooth, delicious chocolate. 11 oz.
Chocolate Raisins
Roasted almonds smothered in a
creamy chocolate. 10 oz.
Gourmet cashews roasted and
lightly salted to perfection. 8 oz.
2012 Fall Product Program
Products & Pricing
Peppermint Bark
Returns for 2012
Mint Trefoils
White milk chocolate with crushed
peppermint candy with a coating of rich
dark chocolate on the bottom. 10 oz.
A combination of creamy caramel and
pecans covered in rich, milk chocolate in
an adorable Snowman Tin. 8 oz.
Pecan Supremes
Trefoil shaped milk chocolates with
creamy mint centers in a It’s Your World
Journey Tin. 6 oz.
2012 Fall Product Program
Service Unit Incentive
Same plan as 2011
1. Increase # of girls participating by 10 girls OR
10% over 2011 – whichever is LESS, and then
2. Have per girl average of 40 or more units
SU PGA of
40 - 44.9
45 - 49.9
50 - 54.9
55+
SU earns/unit
2.5 cents
5.0 cents
7.5 cents
10 cents
Note: SU-based Cookie Kick-offs in 2013
2012 Fall Product Program
Troop Guide
Detailed Instructions for TFPCs
Master Timeline
Materials Checklist
Trophy Nut Product & Pricing
QSP Magazine Instructions
Details for Nut Delivery Day
Policies, procedures, checklists, & guidance for every
step
Being prepared and meeting deadlines is critical to the troop’s success.
The Fall Product Program Troop Guide makes it easy!
You will know what to do, how to do it, and when it is due.
2012 Fall Product Program
Service Unit Master Timeline
Pages 4 - 5
Time can be your friend or enemy
Combination of all deadlines for troops and SU
Ranges of dates for larger processes that may take
time. Deadline is the last day of the range.
Black-Bold items are milestone dates
Red-Bold are your Service Unit goals
Questions???
2012 Fall Product Program
Training Troops
Page 7
Do it right and save headaches
Set the date, separate date is best
Get a roster from registrar to get invite list
Bring completed paperwork / troop check
Collect contact info
Review the PPT / Troop Guide in depth
Stress critical nature of meeting due dates
TNOS basics / download Manual
Negotiate SU Goal: PGA, growth, or total sales
Distribute Troop Packets
Questions???
2012 Fall Product Program
QSP - Direct Orders
Page 10
Paper continues on…..
New form (again); 3 per page per address
Watch for clarity / readability / completeness
Customer pays up front
Direct Orders match Nut I/O dates – 21 days
Submit forms with nut orders
Enter data into TNOS
Direct Orders take a lot of processing and time for
the customer to receive. Turn in on time & most
customers will receive in Jan/Feb.
Use Troop / SU Transmittals to help track the data
Questions???
2012 Fall Product Program
QSP - Direct Orders
Page 10
3 parts to new form
BLUE - Magazine details: code, # issues, price,
recipient’s name
WHITE – Address details
PINK – Girl’s info for proper credit
Incomplete/illegible forms cannot be processed.
Questions???
2012 Fall Product Program
QSP - Online Orders
Page 10
Grew 59% last year
Link will be activated September 28
Parent creates login/PW on QSP site
Enter email addresses of customers
Manage sales – bounced emails, etc.
Customers pay QSP directly
Customer will receive fast – usually in December
Look for “Detailed Order Report” on Nov 19
Enter data into TNOS to claim Rewards & Proceeds
Questions???
2012 Fall Product Program
Nuts - lnitial Orders / Deliveries
Pages 12 - 13
New can design & TNOS
Set up troop access in TNOS; troop adds girls
Enter girl orders – these cannot be edited
Add Initial Booth Order; also used to round up –
these can be exchanged or T2T
I/O Delivery
Choice: SU places troops or troop can self-select
Timing of troops is critical for efficiency
Check forecast for anticipation of bad weather
Counts are paramount; whole cases are back
Questions???
2012 Fall Product Program
Boothing & Cupboards
Page 14
Boothing Scheduler Returns
Council needs to enter all booths; turn in sites by Oct 5
Booth Scheduler has 2 rounds
SU to monitor & facilitate available booths
Cupboards
Limited cupboards with conservative volumes
Tins are in limited quantities, as usual
Pickups to the can from Day 1
Even exchanges start on Day 2
No reservations; pickup form can keep the troop organized
Questions???
2012 Fall Product Program
Exchange Policy
Damages – exchange for same item only
Damaged is a dented/compromised can
Melted chocolate is not considered damaged - store safely
No returns – Troop to troop transfers only
Even exchanges – can for can, not dollar for dollar
2012 Fall Product Program
Banking
Page 19
ACH added to TNOS
Council will collect ONE payment from each troop.
Net of nuts, direct, online, & GOC
Debit day of Dec. 7; nearly 3 weeks after the end of the
program – no excuse for not having funds in place.
Direct magazines are paid to the troop in October, and
not paid to Council until Dec. 7. Deposit it!
There is no ‘authorize’ function in TNOS – it will just
happen. Troops need to email Council of any issues to
head off NSF debits.
Questions???
2012 Fall Product Program
Nut Wrap Up
Page 23
Allocations, T2T, GOC
NEW - Troop to troop are entered by the Service Unit.
Gift of Caring are entered as “Care to Share” in TNOS.
Allocations are clearly defined in the “Units not Applied”
list. Be sure to correctly choose girl or troop responsibility.
Record all girl payments to be sure each girl pays what she
is responsible for.
Recognitions will calculate automatically based on UNITS.
Questions???
2012 Fall Product Program
QSP Wrap Up
Page 23
Direct & Online
Direct orders should have been entered Oct. 20. PSMs
will be reconciling to send orders to QSP by mid Nov. No
further changes should be entered.
Direct Orders sent to PSM with Transmittal by Oct. 22.
Detailed Order Reports emailed to girls/parents Nov. 19.
Relay that report to TFPC by Nov. 20.
Troop enters sales data into TNOS by Nov. 27. No need
to forward DOR.
PSMs will reconcile before the debit processing.
Questions???
2012 Fall Product Program
Rewards = Proceeds & Recognitions
Nuts & Magazines are combined and UNITIZED
Any 1 can = 1 unit
Any 1 magazine = 2 units
Council goal is 50 units per participating girl
Troops recognized for achieving 50 unit PGA
Service Units rewarded for 40+ unit PGA and
participation increase over last year
25%
Trophy
Nuts
20%
QSP
2012 Fall Product Program
Girl & Troop Recognitions
Rocker Patch (25+,50+,75+,100+ Units)
Participation Patch (10 Units)
GOC Patch (6+ GOC cans)
Online Patch (12 emails)
Pink Alarm Clock
Pinky Sunglasses
(25 Units)
(100 Units)
Pinky License Plate Keychain
(50 Units)
Movie Tickets
(50 Unit Troop PGA)
Hair Tie Lollipop
(75 Units)
2012 Fall Product Program
Gift of Caring; called Care to Share in TNOS
“Get a Can, Give a Can”
How it works:
Girls/troops collect $5 monetary donations for product, and
give customers a GOC receipt if requested
Troop records the number of “virtual” $5 cans in TNOS
GSGLA sends product to our Gift of Caring partners
Girls receive the GOC Rocker Patch for 6 or more cans
Operation Gratitude
Sends care packages to those on active duty in conflict
areas
Bob Hope Hollywood USO at LAX
Hospitality Suite for arriving/departing service men &
women
Los Angeles Regional Foodbank
Distributes to 100+ LOCAL food banks
2012 Fall Product Program
Create Account
QSP
Fill in every field – very important
2012 Fall Product Program
Add a Girl
QSP
For families with more than one Girl Scout, they can click on the
“Add a Girl Scout” button to add additional girls. Orders are tracked
individually by girl.
2012 Fall Product Program
Girl Personalization
QSP
Girls complete a short goal
setting activity and personalize
their landing page with personal
goal, optional photo and
message
2012 Fall Product Program
Import Email List
QSP
Send 12 emails and earn
this patch from QSP
Import your email list
from whatever email
service you use
2012 Fall Product Program
Enter Emails Manually
QSP
Or enter emails manually
2012 Fall Product Program
Reminder Email Message
QSP
Original email sent out immediately.
Customer receives 2 reminder emails sent one week apart unless they place an
order or opt out.
Do online first – emails work while girls take Direct Orders via the catalog.
Email list is never sold to 3rd parties.
2012 Fall Product Program
Email Confirmation
QSP
Girls can check here to see if any email addresses have bounced and
make any necessary changes.
2012 Fall Product Program
View of Customer Email
QSP
‘Text only’ email to avoid
spam filters
2012 Fall Product Program
What the Customer Sees
QSP
Once a customer clicks on the link in the email they are directed to
the girl’s page.
2012 Fall Product Program
Facebook App Interface
QSP
Seamless integration to your 100s
of facebook friends! Imagine the
possibilities!
2012 Fall Product Program
Check Your Progress
QSP
Check for email errors that can be
fixed and resent, and view your
progress towards your magazine goal.
2012 Fall Product Program
Girl Orders Received
QSP
Girls have real-time data of orders received to
date. They can send a ‘thank you’ to these
customers.
2012 Fall Product Program
Detailed Order Report
QSP
Detailed Order Report will be sent to girl at 2AM on Nov 19.
Must get it to the troop to be entered into TNOS.
2012 Fall Product Program
TNOS Basics
TNOS Manual posted online (no videos)
Log in as soon as you receive access and report any
difficulties to your PSM ASAP.
Only one log in per SU. Call PSM if you need multiple
roles.
Helpful Hint: Put troop # in the subject line of all email
for easy reference. Include contact info with all
correspondence.
2012 Fall Product Program
Service Unit Home
TNOS
Access to your troops
SU home
SU contact info has
been added by Council.
SU address we shipped
samples & QSP
paperwork to.
Initial Order SU
delivery address
2012 Fall Product Program
Add Troops
TNOS
Add a troop, or use
drop down to lookup
Troop can add their
own info here
Create the
troop’s login &
PW
2012 Fall Product Program
Review Booths
TNOS
Under
Reports
Have to “Run
Report” each time
Choose Troops, & then a
specific troop from the
drop down, or all troops
2012 Fall Product Program
Review Booths
TNOS
All booths that meet the criteria
2012 Fall Product Program
Review Initial Orders
TNOS
Under
Reports
Have to “Run Report”
each time
Choose Troops, &
Combined for both I/O
and Initial Booths
2012 Fall Product Program
Review Initial Orders
TNOS
Each troop should have an order in
multiples of 12 in every variety
There is no “auto” roundup. If an item is not in even units of
12, need to edit the troop’s Initial Booth Order accordingly.
“Submit” your SU when all are correct and final
When ready, SUBMIT
PRODUCTS to Council,
just like eBudde
2012 Fall Product Program
Create Delivery Sites
TNOS
Add Delivery Site to
create a new location
Select Delivery
Sites from
Navigator
Click to add a schedule
to this location
Enter each data point to create
your custom schedule
2012 Fall Product Program
Assign or Pick a Delivery Time
TNOS
Choose Troop from the
drop down; then EDIT
Under Troop
View
Use drop downs to
pick from
2012 Fall Product Program
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October 26-28, 2012
Come celebrate
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at the 100th Anniversary Camporee!
Register Now! Discount promo code ends
September 1.
2012 Fall Product Program
Thank You!
Thank you for spending your time with us for this
important training!
Together, let’s inspire girls to
Become the Difference
2012 Fall Product Program
Boothing
2012 Fall Product Program
2012 Fall Product Program