Transcript 2-1-1 Helpline - Community Service Council of Greater Tulsa
2-1-1 Helpline
Updated 10/14/13
What is 2-1-1 Helpline?
• • • • • 2-1-1 is a 3-digit phone number for accessing essential community services.
2-1-1 Helpline is a program of the Community Service Council, a United Way partner agency.
2-1-1 Helpline was established in 2005 as the first 2-1-1 service in Oklahoma and now serves 37 counties in Oklahoma 2-1-1 Helpline maintains a database of 2,300+ organizations with over 12,000 service listings.
In 2012, call volume was 153,000 with 20,000 on-line searches
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Make 2-1-1 Your First Call To Find…
Every call starts with an assessment of caller needs Basic Needs – Food, Clothing and Housing Counseling, Crisis Intervention, Disability Services, Domestic Violence Services, Healthcare, Job Placement, Legal Assistance, Native American Services, Rent Assistance, Senior Services, Utility Assistance and more… Crisis outreach and the latest information on relief and recovery efforts during community emergencies and disasters. Targeted resources available regarding issues such as military family and veteran support, public health emergencies, and employment transitions.
Who Calls 2-1-1?
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76% of callers (100,000+) are female 10% are aged 60+ Most callers are seeking service for their families or households.
The vast majority of callers are low- to very low income Approximately 1% of callers are Spanish only speakers . 2-1-1 Helpline provided service to 1,500 Spanish-speaking callers in 2012.
8%
2-1-1 Helpline Caller Needs 2012
5% 5% 3% 9% 3% 0% 13% 14% Basic Needs (Housing, Food, Clothing) Health Care Legal/Consumer/Public Safety Mental Health Transportation Information Services Family Community Supports/Volunteers Government Assistance/Economic Services Education/Job Training Disasters 40%
Most Frequent Referrals - 2012
Agency Name Number of Referrals
Salvation Army - Tulsa Center of Hope Catholic Charities Neighbor for Neighbor Helping Hands Ministry Oklahoma Department of Human Services First Baptist Church of Tulsa Free Directory Assistance Restore Hope Ministries John 3:16 Mission City of Tulsa 12,351 12,282 12,038 11,749 10,586 7,265 6,411 6,107 5,727 5,510
Find Help Online
• • • • • • • • • http://211oklahomahelpline.org/ ReferWeb is an online resource directory that lists services provided by agencies throughout Eastern Oklahoma.
Enter your zip code or select your city from the list. Choose Search by Service Keyword or Search by Agency or Program Name. Search by Service Keyword - Type a word or phrase to find a specific service, or choose from the entire list of services. Words such as Food will return a list of services that are food related, such as food pantries, meals, nutrition sites, food stamps, etc.
Search by Agency or Program Name - Type a word or phrase to find a specific agency or program. Recommended Search - Enter your zip code, then Search by Service Keyword. This search sorts results by distance and lists the approximate distance from the zip code entered. [City searches are sorted by name of city and do not include distance.] Target Terms – Some services are targeted to certain age groups, ethnicities or issues. The term “Food Pantries” will show all services, whereas the term “Food Pantries*Native American” will show services targeting that population. Service providers can utilize ReferWeb to update their listing or request inclusion in the database.
A Program of The Community Service Council of Greater Tulsa
ReferWeb Stats
September 2013 • ReferWeb Site Visits: 1,843 • ReferWeb Searches: 3,033 • 211Info Email Requests for Referral: 1 • 211Info Voicemail Requests for Referral: 2 A Program of The Community Service Council of Greater Tulsa
211 Helpline RESOURCE GUIDES The Where to Go for Help brochures are easy-to-access guides to basic services in Tulsa County, Oklahoma. The brochures may be downloaded and printed as needed.
Most recent update: March/April 2013.
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Where to Go for Help – Food
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Where to Go for Help- Clothing
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Where to Go for Help – Housing and Financial Assistance
A Program of The Community Service Council of Greater Tulsa
From Our Callers
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“I live in another state and have a disabled son in Tulsa who needed help finding an affordable cell phone provider. 2-1-1 Helpline helped me contact a service so that we can stay connected.” “I’m a single woman, and I didn’t think I could pay for the work I needed done on my car. I didn’t know if there was anywhere where I could take my car, but 2-1 1 Helpline referred me to several car clinics in my area.” “I was homeless after I left a domestic violence situation, and I had some medical problems, too. I was so down, but when I called 2-1-1, they helped me find out about shelters and medical care.”
From Our Agency Partners
“2-1-1 has been a great partner in how the Tulsa Health Department delivers services. We value the ability for our outreach workers and case managers to call easily from their cell phones and access up-to date information that will allow their clients to get the help they need and address any barriers they have to improving their health.” “The staff at 2-1-1 have gone above and beyond to develop specific lists of information pertinent to our clients in a timely manner. They are my first call when I get a request out of my area of expertise. This service allows us to focus on our programs and outcomes and engage effectively with the community. Thanks, 2-1-1 for always being there when we need you.”
Kathy Kleine Crabtree Infant Mortality and Outreach Coordinator
From Our Agency Partners
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In our 2012 survey of partner organizations:
– 95.6% indicated 2-1-1 Helpline is an exceptionally valuable resource to their agency – 95.7% indicated 2-1-1 Helpline is an exceptionally valuable resource to callers
How We Partner Together
• • • • • • Call 2-1-1 or access the 2-1-1 website for additional health and human service options to assist employees, clients or customers.
Redirect individuals seeking services not provided by your organization to 2-1-1.
Complete our web-based annual update process of your agency’s referral information.
Include 2-1-1 in your agency’s after-hours messages.
Display 2-1-1 posters and tent cards in your facility.
Contact us for presentations on 2-1-1 Helpline.
Jim Lyall, Director 2-1-1 Helpline Tulsa, Oklahoma 918-295-1241 [email protected]
www.211oklahomahelpline.org