FRANCE

• • • • • Safer Internet France ( www.saferinternet.fr

) Three organizations committed in relaying the European Initiative The DUI - governmental partner Nation wide network of partners from the public, NGO and private sector. Striking results

Operational structure

• • • Hotline: Point de Contact www.pointdecontact.net

Helpline: Net Ecoute 0800 200 000 www.netecoute.fr

Awareness actions: Internet Sans Crainte www.internetsanscrainte.fr

Advisory Board

• 30 French Organizations:  Ministries and public regulators  Nationwide associations representing children and their parents  Training organizations  Industrial partners: ISP’s, Content providers…  Annual meetings  Furthering partnerships

Hotline – Point de Contact (1/2)

• Operated by the French Internet Service Providers Association : AFA  www.pointdecontact.net

 A mobile-friendly interface  A Point de Contact software which can also be dowloaded directly on the computer.

Hotline – Point de Contact (2/2)

•

Point de Contact scope:

 Child sexual abuse images  Incitement to racial hatred  Offensive content accessible to children  Praise of war crimes or crimes against humanity  Crimes and offenses against people  Incitement to terrorism or bomb-making  Incitement to suicide or violence

Helpline – Net Ecoute

• • French national helpline (toll-free number) for any

issue related to children safety online

(Internet, mobile phones, video games) • Operated by e-Enfance, a French NGO with recognized expertise on child protection online

Overview of the helpline 1/3

Net Ecoute offers 4 phone and online services:

- FOR ALL: a toll-free number 0800 200 000 (anonymous, confidential and available from 9h to 19h on weekdays) -A website for CHILDREN AND YOUNG PEOPLE www.netecoute.fr

with many ways for contacting a counselor (email, one-to-one chat, skype, call back) -A website for PARENTS www.info-familles.netecoute.fr

- A special entry (phone and mail address) for PROFESSIONALS

Overview of the helpline 2/3

•

4031 contacts in 2011

•

Half of the contacts: 12-14 y.o.

Overview of the helpline 3/3

Awareness- Internet Sans Crainte

 InternetSanscrainte.fr

 Operated by Tralalere  Targets: parents, educators, young children, teenagers  Critical media literacy approach  Campaigns, resource productions, trainings…

Major achievements

(hotline, 1/4)

Statistics 2011:

 7820 cases of offensive content reported by users;  1966 cases assessed as illegal under French law;  720 reports passed on to the French LEA;  93 cases of illegal content located in France notified to hosting providers and 100% removed;  290 CSA content reported to the competent partner hotline of the INHOPE network and 90% removed;  Total: 576 cases of illegal content removed, of which 324 assessed as child pornography.

Major achievements

(2/4)

National co-operation:

  Daily co-operation with French ISPs French LOPPSI 2: article 4 relating to blocking of child pornography content   AFNOR norm on parental control softwares AFA is a founding member of the Signal Spam association (spam reporting platform launched in 2007) and a member of AFNIC (management of domain names in .fr and .re)  Partnership with PedaGoJeux on video games.

Major achievements

(3/4)

International co-operation:

 Daily co-operation with the INHOPE network  Involvement in

international works and initiatives:

EuroISPA, CEO’s coalition, Clean IT project, European

Financial Coalition

 Octopus Conference – Cooperation against Cybercrime at the Council of Europe  International Forum on Cybercrime – Lille  Annual Conference in Warsaw  EC events: Safer Internet Forum, Safer Internet Day.

Major achievements

(4/4)

Communication:

 Press releases on various subjects  Contribution to reports (ONDRP, ONU…)  Quiz “Passe-ton-permis-web” update 

Annual conference

in May 2011 with the Consortium “Towards a more responsible Internet: what tools for what challenges?” 

New AFA leaflet



New Point de Contact reporting software

 Online form of 5 questions about offensive content for teenagers in the framework of the SID 2012.

Helpline Major achievements 1/3

•

Support from French ministries, public authorities and regulatory bodies since its launch in Dec.2008

• 19 october 2011: Net Ecoute officially joined the French

network of national hotlines and helplines

•

Cooperation with French organisations of child protection and welfare, parental organisations, industry, etc.

Major achievements 2/3

The French Ministry of Education fight against school violence: partnership with e-Enfance NGO and Net Ecoute helpline

• 6 June 2011: Agreement with the Ministry of Education to prevent and treat cyberbullying in schools.

• Net Ecoute officially supports educators, students and their parents (dedicated channel on the helpline)

Major achievements 3/3

• September 2011: A practical guide for educators

to prevent and fight cyber-bullying

• 24 January 2012: the French Ministry of Education national campaign against bullying in schools

Major achievements

(awareness, 1/3)

 Reference website www.InternetSansCrainte.fr



Resource production

 Youth Panel: Consultation/ participation to resource creation & European initiatives  In School workshops  Training the children programme  Training the trainers programme  E-Learning platforms for educators

Major achievements

(2/3)

 Pédagojeux initiative with the ministry of Family and the private sector > distribution chart  TV campaigns with the support of National bodies: CSA, CNIL ( TV clip broadcasted 1050 times on 32 chanels (2010-11)  National dissemination with our partners NGOs and private medias

Major achievements

(3/3)



SIDays

: Huge success.  1200 / 1500 workshops /other events in 2011 / 2012 

Positive content competition



SIC visibility

 Over 12 million audience for the paper press  385,2 million audience on the Internet  1 millions visits on websites /year

Best practice (Consortium)

 A common website  http://www.saferinternet.fr/   Presentation of the EC program  Each partner of the Consortium (Awareness, hotline, helpline) has a dedicated rubric to present its activities;  A common leaflet is also available Common events: SIF, SID, positive content competition, AFA’s conference…

Best practice (1/2)

 One website, one mobile-friendly interface, one software to download  Point de Contact form available in English  Video clip explaining how to report

a content in 4 steps:

http://www.pointdecontact.net/  A page dedicated to Point de Contact origin, scope and

procedures

 A page dedicated to child welfare

Best practice (2/2)

 A quiz for children and teenagers http://www.passe-ton-permis-web.com/  Point de Contact leaflet (homepage)  AFA’s leaflet (AFA’s website) 

Point de Contact is on Facebook

Best practice 1/4

www.netecoute.fr

Benefit from Net Ecoute experience and make it available outside the helpline’s website: -Large FAQ (3.500questions/year) -Safety tips -One-to-one chat -Links to partners organizations …

Best practice 2/4

7 February 2011: SID 2012 Launch of Net Ecoute Google extension

Best practice 3/4

Feb.2012: Net Ecoute Facebook app

-Safety tips on FB -Direct chat with Net Ecoute -Links to partners organizations -Goodies to share on the wall

Best practice 4/4

YOUTUBE:

Derrière la Porte (Behind the door…) helpline interactive movie Launched on SID 2011 (8th February 2011)

750.000 views

Best practice

 4 websites created and regularly updated  Internetsanscrainte.fr

 2025exmachina.net

 Pedagojeux.com

 Vinzetlou.net

 Two multimedia programmes created for  7-12 and 12-16 year old children.  Vinz & Lou  2025 ex machina  Mobile aps  e-Learning platform for Trainers

Major Challenges -Today

 The current internet safety issues focus on matters of identity (social networks, private data), exposure (offensive content, illegal content) and harmful practices (cyber bullying, grooming, excessive use).

 French awareness is above European average. Yet, not every child, parent or teacher can cope with safety issues online.

Major challenges - Tomorrow

 Multiplication of screens: connected TVs and mobile devices (phones and tablets), video games consoles and other gateways.  

Preschool children.

 Children at risk: generally isolated in their relation with Internet, lacking mentorships and often raised in difficult familial or social contexts.

Peer to peer education. France has a long way to go, but consensus on the fact that it is key.

 Teaching the best way to approach illegal or harmful content.