PRESENTATION OF THE OKANA DRUGHELPLINE SOS 1031
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Transcript PRESENTATION OF THE OKANA DRUGHELPLINE SOS 1031
THE OKANA DRUG
HELPLINE SOS 1031
FESAT Working Seminar in UTRECHT
Sept 13th - 14th 2010
Nena Kaggelari
Melita Mantouvalou
OKANA
(ORGANIZATION AGAINST DRUGS)
The Organization Against Drugs
(OKANA) was established by Law
2161/93 and operates since 1995 in
Greece
Main Goals of OKANA
Design, promote & coordinate a
national policy on prevention, treatment and
rehabilitation in the field of substance abuse.
Study the phenomenon of drugs at a national
level, & provide information and help to the
public.
Create & develop municipal Prevention Centers,
Therapeutic Programs & Centers of Social and
Professional Rehabilitation.
Networking
o
o
o
o
o
Ministry of Public Health
Therapeutic programs
Local government
Universities
European and International
Organizations
OKANA has developed an extensive network of
Prevention Centers all over Greece, in cooperation with
local municipality.
It has also created various programs covering
Treatment and Social Rehabilitation of drug users.
OKANA’s SERVICES
1. Prevention:
71 Prevention Centers operate all over the country in
cooperation with Local government.
2. Treatment :
1 Admission, Information and Orientation Center
24 Therapeutic Substitution Units,
3 Adult Drug Free Programs
4 Young people Drug Free Programs
3. Social Rehabilitation:
1 Social Rehabilitation Unit
1 Vocational Training Center (in Athens and Thessalonica).
4. Direct Services
1 Emergency Care and Support Unit
1 Day Care Center for Drug Addicts
1 Telephone Drug Helpline SOS 1031
5. Support Services
Administrative support services
Overview of the Drug
Helpline SOS 1031
• Started in 2000.
Covers the whole country as a low call
service (free of charge for Vodafone users).
Anonymity and confidentially of callers is
ensured.
Staff includes 5 mental health professionals:
a manager, 4 counselors, and an
administrative secretary (no volunteers at
the present moment).
Opening hours: Monday-Friday 8:00-20:00.
GOALS OF THE HELPLINE
Information, support & guidance for all those
concerned with any aspect of substance misuse:
legal & illegal drugs, alcohol, tobacco, etc.
Counseling for motivational purposes and
emotional support
Emergency help & advice in case of a crisis
(withdrawal period, etc.)
Referrals to services for treatment & prevention
Advice on mental health & emotional support
resources
The OKANA DRUG HELPLINE
SOS 1031 RESPONDS TO:
The needs of people, directly or indirectly
involved with drug abuse
Specifically:
Drug users
Parents-siblings and relatives
Friends-Partners
Social workers-Health care professionalsEducators - Students-Employers
Media-Police -Public at large.
CALLER’ S REQUESTS
Information about drugs.
Therapeutic or prevention
programs.
Help to handle an emergency
crisis.
Psychological guidance & support.
Technology & Reporting
Call details are registered daily in
a computerized database program
(Access)
Call records are collected on a
monthly basis & processed by the
helpline team
Statistics are used for Okana &
for Fesat’s Monitoring Project
STATISTICS OF DRUG
HELPLINE SOS 2000-2009
CALLS TO THE HELPLINE 2000-2009
Irrelevant
No
relative calls
calls
Repeat calls
Repeating
calls
300
5919
New calls
18295
CITY OF CALLER 2000-2009
Thessalonica
1%
Rest of country
12%
Unkown
2%
Other
1%
Athens
84%
IDENTITY
2000 - 2009
ΙNDENTITYOF
OFCALLERS
CALLERS 2000-2009
General
populatoin
(teachersSocial Workersmedia-police
Specialistsetc)
Doctors etc
1%
3%
Unkown or
Other
7%
Friends Partners
13%
Drug Users
18%
ParentsSiblingsRelatives
60%
CALLERS REQUESTS 2000-2009
Relaionship
problems
3%
Legal aspects
1%
Prevention
2%
Other
5%
Medical aspects
5%
Therapeutic
possibilities
84%
DRUG USERS 2000-2009
WOMEN
16%
ΜEΝ
84%
ΜEΝ
WOMEN
SUBSTENCES2000
2000-2009
SUBSTANCES
- 2009
Other
Alcohol
Alchohol
4%
Cocaine
Cocain
Other (Pills,
(Benzodiazepines,
XTC,
Bezniodiazepine
LSD,
s, XTC,
LSDetc)
etc)
7%
6%
Hashish
19%
Heroin
64%
The role of the Counselor
Must create a trustful relation with the caller and
encourage open expression.
Clarify the question or problem.
Determine the goal of the conversation, together
with the client,
& help him make his own decisions, without giving
direct advise
Provide Closure
Update records & information regarding available
services in drug field.
Drug Helpline SOS
About us…………..
Methodological Approach
Basic Principles of Client-Oriented Counseling
(Active Listening, Empathy, Unconditional Support
& a Non-Judgmental Approach).
Transtheoretical model (5 Stages of Change,
Prochaska and DiClemente, 1984).
Motivational Interviewing Techniques,
Miller and Rollnick, 1991.
Daily obstacles &
challenges:
Calls concerning safe home detoxification,
due to the existence of only one state detox treatment
program in the Psychiatric Hospital of Salonica (with a
limited capacity).
Difficulties when referring people for help to
substitution treatment programs, due to long waiting
lists
Having no feedback or follow up after referrals (for
most of the cases)
Suggesting further appropriate treatment & support to
people who have already tried many times in the
past and have no motivation (particularly older users)
SUPERVISION
A key tool in our function is our weekly
supervision session with the drug helpline
manager which has the following goals:
Developing skills/potential of our team for
improvement of our services.
Exploring the issues and difficulties
arising in certain calls & follow-up
Discussion & Feedback on topics of common
concern
TRAINING
Participation in Conferences, Seminars &
Workshops organized by mental health
agencies.
Additional training by the helpline manager
or the staff on various mental
health subjects, such as:
- chat model service,
- alcohol & gambling addiction,
- debriefing after crisis calls, etc.
THE PHILOSOPHY of our
HELPLINE is based on :
Confidentiality, Anonymity
and Equal opportunities, and
aims at creating
a relationship of
safety & trust where the
caller feels able to speak
freely.