System & Method International Presenting: SMS BlueNote SMS BlueNote 2 Modules System Monitoring Consumers Servicemen Truck drivers Salesmen BlueNote Monitor ● Operations Managers ● Operators ● ● ● ● Mobile Communication BlueNote Communicator.
Download ReportTranscript System & Method International Presenting: SMS BlueNote SMS BlueNote 2 Modules System Monitoring Consumers Servicemen Truck drivers Salesmen BlueNote Monitor ● Operations Managers ● Operators ● ● ● ● Mobile Communication BlueNote Communicator.
System & Method International Presenting: SMS BlueNote SMS BlueNote 2 Modules System Monitoring Consumers Servicemen Truck drivers Salesmen BlueNote Monitor ● Operations Managers ● Operators ● ● ● ● Mobile Communication BlueNote Communicator The art of selecting ”the right” messages System Monitoring The BlueNote Monitor module monitor messages on every levels: System Messages (QSYSOPR) Program Messages MS G User Messages Message Queues MS MS G MS G MS G G MS G MS G MS G MS G MS G MS G MS G MS G MS G MS G Individual filtering of messages System Monitoring The message filter adjusts to the installation: Via select/omit + + + Power failure Job OK Print error Job error Via overriding the Message Severity • CPF3396 before 99 -> now 70 Via customized API’er • Backup 4711 OK … in combination with text scanning on specific names or phrases MS MS MS G G G MSMS GG Easy setup of message filtering System Monitoring CPA4002 Verify alignment on printer. (I G N R E C) Alerts through 4 different channels System Monitoring Alerts through different channels: • • • • SMS to cell phone E-mail to PC Break Message to 5250-terminal session Call to phone @ 5250 Simple optional configuration System Monitoring & Mobile Communication SMS communicates through: • • • • Analog modem internal or via a V.24 communication line GSM modem on a V.24 communication line GSM modem attached to a TCP/IP-box in the network SMS Gateways over the internet Internet TCP/IP Mail communicates through: • Internal or external SMTP Mail Server V.24 line Analog modem V.24 line GSM modem GSM modem TCP/IP-box Mail server Combine the forwarding forms Internet TCP/IP V.24 line Analog modem V.24 line GSM modem GSM modem TCP/IP-box Mail server Easy solution to a complicated issue System Monitoring Retry Record in use Secure handling of multiple messages System Monitoring AA! R AB? File XXX is full. Option (C,R,19999) AB! 9999 AA? Record in use. Option (R,I,C) The unique syntax secure connection between question and answer Enable ”Command Entry” on your cell phone System Monitoring Pgm4711+run CALL PGM4711 The unique SIM Card is your password System Monitoring PWRDWNSYS *IMMED GSM 0045 12345678 Match ? Bob = GSM 0046 87654321 Joe = GSM 0045 12345678 Liz = GSM 0045 87654321 Monitoring multiple platforms System Monitoring IBM MVS 3090 Windows Duty Groups reflex different working areas System Monitoring By individualization of working areas into duty groups you can monitor your own field of responsibility High and low severity High severity ERP Programs QSYSOPR Windows Servers IT/ Operations Manager Additional security net System Monitoring The combination of message filtering and severity overrides secures that the right person will receive the message: The selected system messages will be sent to the operator on duty. High severity messages will also be sent to the IT-manager AA? Record in use option (R, I, C) Power failure! Security through “Duty reroute chain” System Monitoring The next person in the duty chain will automatic receive the message, if the message have been left unanswered for more then “X” seconds. Supervision of the workings at Nomeco Nomeco is Denmark's largest pharmaceutical wholesaler and an international competency center for the pharmaceutical industry. Nomeco is part of the Tamro organization Supervision of the workings at Nomeco Subsystem KNAPP The automated packing system must use max 60 seconds to print a picking list and label. Selected subsystems are monitored for messages and Job Length Printer problems will trigger SMS or break messages to users Subsystem Subsystem API Program API Program API Program System operator. Duty outside working hours SMS Monitor Nomeco Monitored message queues System operator. Duty during working hours Program Program started from e.g. ”JobScheduler” The job delivers messages to MSGQ specified on JOBD Sales clerk at pharmacy Customer with prescription Robotic reaction Reactive = Manuel reaction Proactive = Automated reaction Robotic reaction System Monitoring The message filter can handle both … Answer with a ”R” the first 3 times this message appears over a period of 10 minutes between 5PM and midnight Robotic reaction System Monitoring AA? Record in use. Option (R,I,C) Home AA! R Office AA? Record in use. Option (R,I,C) Home stAA! nd rd R 4th 1 2 3 time time time AA! R AA! R AA! C Get system messages as email System messages forwarded as SMS are forwarded in the short form. System messages forwarded as email are forwarded in full detail. SMS BlueNote Mobile Communication BlueNote Communicator ● ● ● ● Consumers Servicemen Truck drivers Salesmen Manuel SMS communication Mobile Communication OK - We reroute to Steel Steel inc. closes the ramp at 4 pm. Steel OK - We inc. closes reroutethe to ramp Steel at 4 An intuitive WEB client 5250 or WEB Integrate SMS communication Optimize Customer Service OK - Thanks Your car ZZ123456 is ready at 4 pm. Your OK -car ZZ123456 Thanks is ready Car Sales Solution Eliminate misunderstandings Using Mobile Communication OK – I accept The price for the spare part and repair is 850 € The OKprice -I for the accept spare part Car Sales Solution SMS optimizes business workflow using mobile communication A7852 ERP solution on iSeries Delivery note A7852 15 pallets of tools from Steel inc Invoice 4321 Ref: A7852 15 pallets of tools from Steel inc Track & Trace System John Smith Automated traffic service Mobile Communication Departure from Odden 8.30 is delayed to 8:45 Internet Booking on System i5 Bulk SMS Mobile Communication Large Scale Account (Bulk SMS) • From 10,000 to 6,000,000 SMS per month • Send as many as 40 SMS per second • Include the sender name e.g. ‘Mols-Linien’ in the header of the SMS. Internet Booking on System i5 Over 2.000.000 SMS has been sent per January 2010 Better customer service Mobile Communication ILVA Furniture's (DK & UK) integrated SMS Communicator as a service module for the Movex (Lawson) installation. ILVA “Your order # 123456” is delivered May 7th at 3 pm.” Movex on System i SMS Communicator optimizes customer service using SMS Move 2.000 NOK MetaTech ERP solution on iSeries To account # A987654321 Your balance on account # A987654321 is now 2.500 NOK. •Check balance •Pending payment •Move amount x to my account #Y Forward inbound SMS as email Inbound SMS is displayed in the log in the 5250 menu and in the Web client. Inbound SMS can be forwarded to an email address of your choice. The name of a known sender is displayed on the inbound SMS The name will be displayed if the person is already listed in the SMS phone book. New in version 6.3 Send SMS from Excel Spreadsheet Multiple GSM lines Connect multiple GSM Terminals with local SIM cards. 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