Transcript Welcome to the world of Aviation
Slide 1
Welcome to the world
of Aviation
An introduction to a
fascinating industry
Aviation Ground Handling & I.T. Solutions inc
Slide 2
Deliberately left blank
Slide 3
The Aviation industry..
What is it all about?
These “things with wings” and all that goes on to get them in
the air where they belong!
Aviation Ground Handling & I.T. Solutions inc
Slide 4
The Aviation industry..
Simply put, it is all about
aircraft and flying, but there is
a lot more to it. It is not just
the Pilots in their fancy
uniforms, or “glamorous”
Flight attendants . You can find
a place in this amazing
industry as well, there are a
wide variety of jobs available.
In this presentation, we will
look at some of these jobs:
Aviation Ground Handling & I.T. Solutions inc
Slide 5
The Aviation industry..
What is it all about?
Pilots, as we mentioned,
highly trained professionals
The Flight attendants, your
on-board hosts and hostesses
Aviation Ground Handling & I.T. Solutions inc
Slide 6
Pilots
A very well paid job, but also a very
responsible one.
It costs a fortune to train as a pilot, unless you are
sponsored, some airlines, like SAA have training
programmes where people are trained from
“Scratch”. It is an intensive 24 month programme
to qualify as an Airline Pilot. Cost? Around
R 800, 000! (If you do it on your own!)
A high level of academic qualifications are
required, including Mathematics, science etc. You
may also NOT be colour blind!
The pass mark for your tests/exams is mostly
between 80 and 90%. High? Yes, but would you be
comfortable flying with a pilot who only managed
to get 40% in his exams? He knows less than half
of what he should!!!
Great Job if you get it!
Aviation Ground Handling & I.T. Solutions inc
Slide 7
Flight Attendants
Both men and women can become Flight
Attendants, one of the big perks of the job is
that you get to travel extensively.
It is not always as Glamorous as it is made out to
be!
The Cabin Attendant has to be a real “People’s
Person” often having to put up with stupid
complaints from Passengers!
The Hours can also be long, especially on overseas
flights, when sometimes passengers who can’t
sleep want coffee at all hours!
As Flight Attendants are “Ambassadors” for the
Airline, they need to be well groomed and friendly
at all times!
It is a difficult job for married people as they are
often away from home for days.
If you feel you have the ability – Go for it!
Aviation Ground Handling & I.T. Solutions inc
Slide 8
The Aviation industry.
What is it all about?
Aviation Technicians, or Aircraft
mechanics, a number of trades,
ranging from Mechanical, to
upholstery, to radios, instruments
etc.
Check-in staff at the counters.
Cargo Handling.
Aircraft Loading Equipment
operators.
This industry even has a
“Special language”… more later!
Aviation Ground Handling & I.T. Solutions inc
Slide 9
The Aviation industry.
What is it all about?
Weight and balance “experts”.
Aircraft Cleaning.
Vehicle and Ground Support
Equipment (GSE)
technicians.
Catering.
Computer programmers and
operators.
Air Traffic Controllers . (ATC)
Administrative staff in all
areas.
Remember --- this is a 24-7
Industry
Aviation Ground Handling & I.T. Solutions inc
Slide 10
Let us have a look at some Aircraft….
They come in all sizes and shapes, Each
designed for a specific job!
From Military Aircraft - Fighter/Bomber
Through to Airbus A380 “Super Jumbo” (500 + passengers!)
Aviation Ground Handling & I.T. Solutions inc
Slide 11
And………
Luxury “Biz Jets”
Flying Ambulances
Medium “Commuters”
Aviation Ground Handling & I.T. Solutions inc
Slide 12
And Passenger aircraft………
Aviation Ground Handling & I.T. Solutions inc
Slide 13
Helicopters!
Medium ones
And Small ones!
Aviation Ground Handling & I.T. Solutions inc
Slide 14
Freighters
Aviation Ground Handling & I.T. Solutions inc
Slide 15
Yes, all shapes, sizes & colours
Aviation Ground Handling & I.T. Solutions inc
Slide 16
Ground Handling
For those of us who didn’t make it as “flying
crews” There are still many jobs available as
mentioned earlier, let us look as them in
groups:Passenger Handling
Aircraft Maintenance
Air Traffic control
Airport Management (ACSA)
Aircraft Fuelling
Aircraft Cleaning, external and internal.
Ground Handling.
Safety and Quality Control
GSE Maintenance.
Cargo Warehousing.
Baggage handling.
Catering.
Aviation Ground Handling & I.T. Solutions inc
Slide 17
Passenger Handling
This involves more than one would
imagine! Checking in you must
ensure travel documents are all in
order, weigh baggage, allocate
seats, issue boarding cards and
carry out all the formalities at
check in desk
BUT IT DOESN’T END THERE!
All passengers have to be
checked through the boarding
gates! The numbers have to
tally. Passenger Handling staff
also have to cater for special
needs of passengers. These
guys also have to be “People
Persons”!
Aviation Ground Handling & I.T. Solutions inc
Slide 18
Aircraft Maintenance
Another very important
job. Very precise work
with safety as a high
priority. Training is very
strict and a pass mark
of 80% is required for
most exams. (It seems
that these mechanics
have gone for lunch!)
This trade requires attention to detail and dedication to the
job. Passengers lives depend on the mechanic doing his work
100%. Unlike the picture below, an aircraft cannot stop for
repairs in the air!
Aviation Ground Handling & I.T. Solutions inc
Slide 19
Air Traffic Control (ATC)
A very stressful job! ATC are the “Traffic officers”
controlling the movements of aircraft both in the air
and on the ground. Picture this… there are aircraft
taking off, landing and taxiing, often all at the same
time! ATC have to really be on their toes to ensure that
there are no collisions, in the air or on the ground.
With aircraft moving at speeds of 300-400KPH, there is
no time for mistakes!
Aviation Ground Handling & I.T. Solutions inc
Slide 20
Airport Management
Airport Management cover a wide
range of jobs as well. The Airports
Company of South Africa own and
manage the major airports in
South Africa and are responsible
for the safe and efficient running
of the airports,
Maintaining the high standards as
required by IATA, the CAA and of
course the airlines.
Jobs range from upkeep of the
airport, runways, all equipment
owned by ACSA, allocation of
parking bays, close liaison with Air
Traffic control, monitoring that all
stakeholders and “tenants” of the
airport comply with laid down
regulations, through to the
marshalling of aircraft into parking
bays.
(Bird Control)
Aviation Ground Handling & I.T. Solutions inc
Slide 21
Aircraft Fuelling
There are basically two methods of refuelling aircraft,
using mobile fuel tankers or “transferring” fuel from
underground pipelines as shown below.
As with all other aspect of Aviation, this is a specialized
field. Aircraft have to be earthed to prevent any chance
of sparks (and subsequent fire) caused by static
electricity, and every precaution taken against spillages
or fuel fires! The Specific Gravity has to be checked, and
the exact amount of fuel dispensed to the aircraft.
(There are no “Fuel stops” for commercial passenger
aircraft up in the sky! Some military aircraft can be
refuelled in flight, but not commercial passenger
aircraft). Bear in mind that a B747-400 takes over 100
tons of fuel!
Aviation Ground Handling & I.T. Solutions inc
Slide 22
Aircraft Cleaning
This is an important function, believe it or not!
Passengers are not always the cleanest or tidiest
people, especially on long haul flights and leave the
aircraft in a mess. They are quick to complain if the
aircraft is messy or dirty! The exterior of the aircraft,
just like any other “vehicle” also gets dirty and
requires periodic cleaning. The Airlines need to
project a good image. Dirty aircraft are also
uneconomical to fly!
Now this looks very neat and tidy… clean and groomed!
Special equipment and
detergents are needed to
clean the outside. Staff have
to be very careful not to
damage the aircraft!
Aviation Ground Handling & I.T. Solutions inc
Slide 23
Ground Handling
Ground Handling covers a wide range of
jobs, from positioning of steps or air
bridges, to Loading baggage & cargo into
the cargo compartments according to load
plans, to draining and flushing of toilet
tanks, towing and pushing of aircraft. We
will use a few pages here to show some of
the Ground Support equipment (GSE)
which is used. These are “strange”
expensive and very complex vehicles,
designed to do their specific jobs safely
and efficiently. Operators have to undergo
extensive training in the correct use of
these “toys”. Abuse, or incorrect
operations of the GSE can lead to very
expensive and serious damage to aircraft.
Aviation Ground Handling & I.T. Solutions inc
Slide 24
“Tools of the trade”
Some of the “GSE” used to handle Aircraft
Apron buses
Passenger steps
Conveyor loaders
Cargo Loaders
Passenger Aid Unit
Aircraft tow tractor
Aviation Ground Handling & I.T. Solutions inc
Slide 25
This is not an Aircraft tow tractor currently in use!
(Although it would be economical on Diesel and maintenance!)
Aviation Ground Handling & I.T. Solutions inc
Slide 26
Ground Handling:
Baggage Handling
The Baggage handlers in the baggage areas, load the
bags into the wagons and they are delivered to the
aircraft, where they are loaded into the aircraft
strictly according to a load plan,
Baggage has to be handled carefully so as not to
damage bags and security staff monitor that there
is no pilferage! Baggage is reconciled between the
basement to the aircraft to ensure that no bags are
left behind, or misplaced.
Aviation Ground Handling & I.T. Solutions inc
Slide 27
Ground Handling:
Toilet and water servicing
Aircraft toilets are
NOT drained in the
air! Special Trucks are
used to drain, and
flush the toilets and
pump fresh water and
chemicals into the
toilet tanks
Drinking, or Potable
water is also
pumped into tanks
in the aircraft to
give passengers
safe drinking water
as well as water for
washing hands
Aviation Ground Handling & I.T. Solutions inc
Slide 28
Safety and Quality
Control
Safety is a very important aspect of this industry and one of
the “Credos” is “Safety is NOT negotiable”. Dealing with
hundreds of passengers lives and billions of Rands/dollars
worth of aircraft, you do not take chances!
Quality control is just as important and regular “Audits” are
carried out by both the Airlines and the Airports authorities to
ensure that a very high standard of workmanship is
maintained. The Airlines need to feel comfortable that the
Ground Handler will handle their aircraft safely and in
accordance with laid down procedures. Damages to aircraft
cost millions each year
Aviation Ground Handling & I.T. Solutions inc
Slide 29
GSE Maintenance
Another very important job, keeping the GSE and vehicles in tip
top condition. Specialized training is required as GSE items are
complicated!
Aviation Ground Handling & I.T. Solutions inc
Slide 30
Cargo Warehousing
This is where all Air Cargo is accepted for outbound flights and
received from incoming flights. For outgoing cargo, they have
to ensure that the cargo is correctly packed and safe for flight
and “legal” and that all documentation is correct.
Oh, and by the way,
they do not only handle
fancy and expensive
motor cars! Anything
from Courier packages
to ship spares all have to
go through the cargo
warehouses!
Aviation Ground Handling & I.T. Solutions inc
Slide 31
Baggage Handling
Down in the Baggage Basements People are hard at
work loading baggage into containers (on left) or
Baggage wagons (on the right) for collection and
loading into the correct aircraft. A responsible job
too… We don’t want to send a passenger’s baggage
to New York when the passenger is flying to London!
Aviation Ground Handling & I.T. Solutions inc
Slide 32
Catering
Passengers and crews feel the need to have something to
eat and drink during the flight! Especially long haul flights.
Flight kitchens prepare thousands of meals per day,
according to strict menus provided by the airlines. Not only
to they have to prepare them, but also load them in special
trolleys and load the aircraft galleys.
Typical Business & Economy class meals on a regional flight!
Loading all the meals
and drinks into the
aircraft, using
sophisticated catering
trucks shown here.
Aviation Ground Handling & I.T. Solutions inc
Slide 33
The Language…
This industry has a strange language, which is sometimes a
bit difficult to understand if you are not involved! Perhaps it
is due to “Laziness” but a lot of use is made of Acronyms. Do
you know what is meant by the following:ETA BA6238 10H00 Zulu, Del to ATC DUR, Ops B738, Bay E9,
APU U/S, GPU and ASU reqd. 5 x UMs & 2 x PRM on board,
PAU Requested. F bags H2. Rev ops DEP BA 6321.
HUH???
In English……. Estimated time of arrival of flight BA6238 is
now 10H00 Greenwich Mean time. Delay due to Air Traffic
Control in Durban. Aircraft is a Boeing 737-800 which will be
parked at Echo 9 Parking bay. The Auxiliary Power unit is
unserviceable and they require a Ground Power unit and an
Air Start unit on arrival. There are 5 Unaccompanied minors
(Kids under 12 years old) on board as well as 2 x passengers
with reduced mobility (Wheel chair bound passengers).
Passenger Aid unit has been requested for these passengers.
The 1st class baggage has been loaded in hold #2. The
departing flight has been changed to flight BA6321.
OK, so how much of that did you work out?
A list of the more commonly used Acronyms follows.
Aviation Ground Handling & I.T. Solutions inc
Slide 34
A few Acronyms
APU - Auxillary Power Unit
GPU – Ground Power Unit
ASU – Air Starter unit
PTS - Precision Time Schedule
AWB – Air Waybill (Document which has to
accompany cargo)
FOD – Two meanings, Foreign Object Debris, or
Foreign Object Damage
CPM – Container/Pallet Message
IATA – International Air Transport Association
ICAO – International Civil Aviation Organisation.
LMC – Last Minute Change.
AOG – Aircraft on Ground. This would indicate very
urgent aircraft spares shipped as cargo.
These are only a few in common use! Always remember,
if you are not sure..... Ask!
Aviation Ground Handling & I.T.
Solutions inc
Slide 35
Some Trivia…
Did you know…
The weight of the fuel carried by an A380
is heavier that the take off weight of it’s
“baby” sister, the A330.
The span or length of the tail plane on
the A380 is larger than the wingspan of
the A320.
Each engine of a Boeing 747 burns
around 16 litres of fuel per second on
takeoff.
Every 5 seconds, somewhere in the
world, a Boeing 737 is taking off.
The length of a Boeing 747 is longer than
the length of the first flight made by the
Wright brothers in 1903.
Aviation Ground Handling & I.T.
Solutions inc
Slide 36
There you have the
“basics”:
Thank you for joining us on this quick introduction
into the Aviation industry, we hope it was
interesting!
It is a unique industry, a lot of hard work,
sometimes in bad weather and through the
night, but it is very rewarding. No matter what
job you did on the aircraft, whether it was
checking tyre pressures, loading the aircraft,
cleaning it, working out the load sheet,
Checking the passengers in, pushing the aircraft
out or doing the “Headset” operation, when
you see the aircraft taking off, it gives
tremendous job satisfaction!
Are you up to the challenge? Yes? Welcome to Aviation!
Aviation Ground Handling & I.T. Solutions inc
Slide 37
The Phonetic Alphabet
A – Alpha
B – Bravo
C – Charlie
D – Delta
E – Echo
F – Foxtrot
G – Golf
H – Hotel
I – India
J – Juliet
K – Kilo
L – Lima
M – Mike
N - November
O – Oscar
P – Papa
Q – Quebec (or Queen)
R - Romeo
S - Sierra
T - Tango
U - Uniform
V - Victor
W - Whisky
X – X-Ray
Y - Yankee
Z - Zulu
Aviation Ground Handling & I.T. Solutions inc
Welcome to the world
of Aviation
An introduction to a
fascinating industry
Aviation Ground Handling & I.T. Solutions inc
Slide 2
Deliberately left blank
Slide 3
The Aviation industry..
What is it all about?
These “things with wings” and all that goes on to get them in
the air where they belong!
Aviation Ground Handling & I.T. Solutions inc
Slide 4
The Aviation industry..
Simply put, it is all about
aircraft and flying, but there is
a lot more to it. It is not just
the Pilots in their fancy
uniforms, or “glamorous”
Flight attendants . You can find
a place in this amazing
industry as well, there are a
wide variety of jobs available.
In this presentation, we will
look at some of these jobs:
Aviation Ground Handling & I.T. Solutions inc
Slide 5
The Aviation industry..
What is it all about?
Pilots, as we mentioned,
highly trained professionals
The Flight attendants, your
on-board hosts and hostesses
Aviation Ground Handling & I.T. Solutions inc
Slide 6
Pilots
A very well paid job, but also a very
responsible one.
It costs a fortune to train as a pilot, unless you are
sponsored, some airlines, like SAA have training
programmes where people are trained from
“Scratch”. It is an intensive 24 month programme
to qualify as an Airline Pilot. Cost? Around
R 800, 000! (If you do it on your own!)
A high level of academic qualifications are
required, including Mathematics, science etc. You
may also NOT be colour blind!
The pass mark for your tests/exams is mostly
between 80 and 90%. High? Yes, but would you be
comfortable flying with a pilot who only managed
to get 40% in his exams? He knows less than half
of what he should!!!
Great Job if you get it!
Aviation Ground Handling & I.T. Solutions inc
Slide 7
Flight Attendants
Both men and women can become Flight
Attendants, one of the big perks of the job is
that you get to travel extensively.
It is not always as Glamorous as it is made out to
be!
The Cabin Attendant has to be a real “People’s
Person” often having to put up with stupid
complaints from Passengers!
The Hours can also be long, especially on overseas
flights, when sometimes passengers who can’t
sleep want coffee at all hours!
As Flight Attendants are “Ambassadors” for the
Airline, they need to be well groomed and friendly
at all times!
It is a difficult job for married people as they are
often away from home for days.
If you feel you have the ability – Go for it!
Aviation Ground Handling & I.T. Solutions inc
Slide 8
The Aviation industry.
What is it all about?
Aviation Technicians, or Aircraft
mechanics, a number of trades,
ranging from Mechanical, to
upholstery, to radios, instruments
etc.
Check-in staff at the counters.
Cargo Handling.
Aircraft Loading Equipment
operators.
This industry even has a
“Special language”… more later!
Aviation Ground Handling & I.T. Solutions inc
Slide 9
The Aviation industry.
What is it all about?
Weight and balance “experts”.
Aircraft Cleaning.
Vehicle and Ground Support
Equipment (GSE)
technicians.
Catering.
Computer programmers and
operators.
Air Traffic Controllers . (ATC)
Administrative staff in all
areas.
Remember --- this is a 24-7
Industry
Aviation Ground Handling & I.T. Solutions inc
Slide 10
Let us have a look at some Aircraft….
They come in all sizes and shapes, Each
designed for a specific job!
From Military Aircraft - Fighter/Bomber
Through to Airbus A380 “Super Jumbo” (500 + passengers!)
Aviation Ground Handling & I.T. Solutions inc
Slide 11
And………
Luxury “Biz Jets”
Flying Ambulances
Medium “Commuters”
Aviation Ground Handling & I.T. Solutions inc
Slide 12
And Passenger aircraft………
Aviation Ground Handling & I.T. Solutions inc
Slide 13
Helicopters!
Medium ones
And Small ones!
Aviation Ground Handling & I.T. Solutions inc
Slide 14
Freighters
Aviation Ground Handling & I.T. Solutions inc
Slide 15
Yes, all shapes, sizes & colours
Aviation Ground Handling & I.T. Solutions inc
Slide 16
Ground Handling
For those of us who didn’t make it as “flying
crews” There are still many jobs available as
mentioned earlier, let us look as them in
groups:Passenger Handling
Aircraft Maintenance
Air Traffic control
Airport Management (ACSA)
Aircraft Fuelling
Aircraft Cleaning, external and internal.
Ground Handling.
Safety and Quality Control
GSE Maintenance.
Cargo Warehousing.
Baggage handling.
Catering.
Aviation Ground Handling & I.T. Solutions inc
Slide 17
Passenger Handling
This involves more than one would
imagine! Checking in you must
ensure travel documents are all in
order, weigh baggage, allocate
seats, issue boarding cards and
carry out all the formalities at
check in desk
BUT IT DOESN’T END THERE!
All passengers have to be
checked through the boarding
gates! The numbers have to
tally. Passenger Handling staff
also have to cater for special
needs of passengers. These
guys also have to be “People
Persons”!
Aviation Ground Handling & I.T. Solutions inc
Slide 18
Aircraft Maintenance
Another very important
job. Very precise work
with safety as a high
priority. Training is very
strict and a pass mark
of 80% is required for
most exams. (It seems
that these mechanics
have gone for lunch!)
This trade requires attention to detail and dedication to the
job. Passengers lives depend on the mechanic doing his work
100%. Unlike the picture below, an aircraft cannot stop for
repairs in the air!
Aviation Ground Handling & I.T. Solutions inc
Slide 19
Air Traffic Control (ATC)
A very stressful job! ATC are the “Traffic officers”
controlling the movements of aircraft both in the air
and on the ground. Picture this… there are aircraft
taking off, landing and taxiing, often all at the same
time! ATC have to really be on their toes to ensure that
there are no collisions, in the air or on the ground.
With aircraft moving at speeds of 300-400KPH, there is
no time for mistakes!
Aviation Ground Handling & I.T. Solutions inc
Slide 20
Airport Management
Airport Management cover a wide
range of jobs as well. The Airports
Company of South Africa own and
manage the major airports in
South Africa and are responsible
for the safe and efficient running
of the airports,
Maintaining the high standards as
required by IATA, the CAA and of
course the airlines.
Jobs range from upkeep of the
airport, runways, all equipment
owned by ACSA, allocation of
parking bays, close liaison with Air
Traffic control, monitoring that all
stakeholders and “tenants” of the
airport comply with laid down
regulations, through to the
marshalling of aircraft into parking
bays.
(Bird Control)
Aviation Ground Handling & I.T. Solutions inc
Slide 21
Aircraft Fuelling
There are basically two methods of refuelling aircraft,
using mobile fuel tankers or “transferring” fuel from
underground pipelines as shown below.
As with all other aspect of Aviation, this is a specialized
field. Aircraft have to be earthed to prevent any chance
of sparks (and subsequent fire) caused by static
electricity, and every precaution taken against spillages
or fuel fires! The Specific Gravity has to be checked, and
the exact amount of fuel dispensed to the aircraft.
(There are no “Fuel stops” for commercial passenger
aircraft up in the sky! Some military aircraft can be
refuelled in flight, but not commercial passenger
aircraft). Bear in mind that a B747-400 takes over 100
tons of fuel!
Aviation Ground Handling & I.T. Solutions inc
Slide 22
Aircraft Cleaning
This is an important function, believe it or not!
Passengers are not always the cleanest or tidiest
people, especially on long haul flights and leave the
aircraft in a mess. They are quick to complain if the
aircraft is messy or dirty! The exterior of the aircraft,
just like any other “vehicle” also gets dirty and
requires periodic cleaning. The Airlines need to
project a good image. Dirty aircraft are also
uneconomical to fly!
Now this looks very neat and tidy… clean and groomed!
Special equipment and
detergents are needed to
clean the outside. Staff have
to be very careful not to
damage the aircraft!
Aviation Ground Handling & I.T. Solutions inc
Slide 23
Ground Handling
Ground Handling covers a wide range of
jobs, from positioning of steps or air
bridges, to Loading baggage & cargo into
the cargo compartments according to load
plans, to draining and flushing of toilet
tanks, towing and pushing of aircraft. We
will use a few pages here to show some of
the Ground Support equipment (GSE)
which is used. These are “strange”
expensive and very complex vehicles,
designed to do their specific jobs safely
and efficiently. Operators have to undergo
extensive training in the correct use of
these “toys”. Abuse, or incorrect
operations of the GSE can lead to very
expensive and serious damage to aircraft.
Aviation Ground Handling & I.T. Solutions inc
Slide 24
“Tools of the trade”
Some of the “GSE” used to handle Aircraft
Apron buses
Passenger steps
Conveyor loaders
Cargo Loaders
Passenger Aid Unit
Aircraft tow tractor
Aviation Ground Handling & I.T. Solutions inc
Slide 25
This is not an Aircraft tow tractor currently in use!
(Although it would be economical on Diesel and maintenance!)
Aviation Ground Handling & I.T. Solutions inc
Slide 26
Ground Handling:
Baggage Handling
The Baggage handlers in the baggage areas, load the
bags into the wagons and they are delivered to the
aircraft, where they are loaded into the aircraft
strictly according to a load plan,
Baggage has to be handled carefully so as not to
damage bags and security staff monitor that there
is no pilferage! Baggage is reconciled between the
basement to the aircraft to ensure that no bags are
left behind, or misplaced.
Aviation Ground Handling & I.T. Solutions inc
Slide 27
Ground Handling:
Toilet and water servicing
Aircraft toilets are
NOT drained in the
air! Special Trucks are
used to drain, and
flush the toilets and
pump fresh water and
chemicals into the
toilet tanks
Drinking, or Potable
water is also
pumped into tanks
in the aircraft to
give passengers
safe drinking water
as well as water for
washing hands
Aviation Ground Handling & I.T. Solutions inc
Slide 28
Safety and Quality
Control
Safety is a very important aspect of this industry and one of
the “Credos” is “Safety is NOT negotiable”. Dealing with
hundreds of passengers lives and billions of Rands/dollars
worth of aircraft, you do not take chances!
Quality control is just as important and regular “Audits” are
carried out by both the Airlines and the Airports authorities to
ensure that a very high standard of workmanship is
maintained. The Airlines need to feel comfortable that the
Ground Handler will handle their aircraft safely and in
accordance with laid down procedures. Damages to aircraft
cost millions each year
Aviation Ground Handling & I.T. Solutions inc
Slide 29
GSE Maintenance
Another very important job, keeping the GSE and vehicles in tip
top condition. Specialized training is required as GSE items are
complicated!
Aviation Ground Handling & I.T. Solutions inc
Slide 30
Cargo Warehousing
This is where all Air Cargo is accepted for outbound flights and
received from incoming flights. For outgoing cargo, they have
to ensure that the cargo is correctly packed and safe for flight
and “legal” and that all documentation is correct.
Oh, and by the way,
they do not only handle
fancy and expensive
motor cars! Anything
from Courier packages
to ship spares all have to
go through the cargo
warehouses!
Aviation Ground Handling & I.T. Solutions inc
Slide 31
Baggage Handling
Down in the Baggage Basements People are hard at
work loading baggage into containers (on left) or
Baggage wagons (on the right) for collection and
loading into the correct aircraft. A responsible job
too… We don’t want to send a passenger’s baggage
to New York when the passenger is flying to London!
Aviation Ground Handling & I.T. Solutions inc
Slide 32
Catering
Passengers and crews feel the need to have something to
eat and drink during the flight! Especially long haul flights.
Flight kitchens prepare thousands of meals per day,
according to strict menus provided by the airlines. Not only
to they have to prepare them, but also load them in special
trolleys and load the aircraft galleys.
Typical Business & Economy class meals on a regional flight!
Loading all the meals
and drinks into the
aircraft, using
sophisticated catering
trucks shown here.
Aviation Ground Handling & I.T. Solutions inc
Slide 33
The Language…
This industry has a strange language, which is sometimes a
bit difficult to understand if you are not involved! Perhaps it
is due to “Laziness” but a lot of use is made of Acronyms. Do
you know what is meant by the following:ETA BA6238 10H00 Zulu, Del to ATC DUR, Ops B738, Bay E9,
APU U/S, GPU and ASU reqd. 5 x UMs & 2 x PRM on board,
PAU Requested. F bags H2. Rev ops DEP BA 6321.
HUH???
In English……. Estimated time of arrival of flight BA6238 is
now 10H00 Greenwich Mean time. Delay due to Air Traffic
Control in Durban. Aircraft is a Boeing 737-800 which will be
parked at Echo 9 Parking bay. The Auxiliary Power unit is
unserviceable and they require a Ground Power unit and an
Air Start unit on arrival. There are 5 Unaccompanied minors
(Kids under 12 years old) on board as well as 2 x passengers
with reduced mobility (Wheel chair bound passengers).
Passenger Aid unit has been requested for these passengers.
The 1st class baggage has been loaded in hold #2. The
departing flight has been changed to flight BA6321.
OK, so how much of that did you work out?
A list of the more commonly used Acronyms follows.
Aviation Ground Handling & I.T. Solutions inc
Slide 34
A few Acronyms
APU - Auxillary Power Unit
GPU – Ground Power Unit
ASU – Air Starter unit
PTS - Precision Time Schedule
AWB – Air Waybill (Document which has to
accompany cargo)
FOD – Two meanings, Foreign Object Debris, or
Foreign Object Damage
CPM – Container/Pallet Message
IATA – International Air Transport Association
ICAO – International Civil Aviation Organisation.
LMC – Last Minute Change.
AOG – Aircraft on Ground. This would indicate very
urgent aircraft spares shipped as cargo.
These are only a few in common use! Always remember,
if you are not sure..... Ask!
Aviation Ground Handling & I.T.
Solutions inc
Slide 35
Some Trivia…
Did you know…
The weight of the fuel carried by an A380
is heavier that the take off weight of it’s
“baby” sister, the A330.
The span or length of the tail plane on
the A380 is larger than the wingspan of
the A320.
Each engine of a Boeing 747 burns
around 16 litres of fuel per second on
takeoff.
Every 5 seconds, somewhere in the
world, a Boeing 737 is taking off.
The length of a Boeing 747 is longer than
the length of the first flight made by the
Wright brothers in 1903.
Aviation Ground Handling & I.T.
Solutions inc
Slide 36
There you have the
“basics”:
Thank you for joining us on this quick introduction
into the Aviation industry, we hope it was
interesting!
It is a unique industry, a lot of hard work,
sometimes in bad weather and through the
night, but it is very rewarding. No matter what
job you did on the aircraft, whether it was
checking tyre pressures, loading the aircraft,
cleaning it, working out the load sheet,
Checking the passengers in, pushing the aircraft
out or doing the “Headset” operation, when
you see the aircraft taking off, it gives
tremendous job satisfaction!
Are you up to the challenge? Yes? Welcome to Aviation!
Aviation Ground Handling & I.T. Solutions inc
Slide 37
The Phonetic Alphabet
A – Alpha
B – Bravo
C – Charlie
D – Delta
E – Echo
F – Foxtrot
G – Golf
H – Hotel
I – India
J – Juliet
K – Kilo
L – Lima
M – Mike
N - November
O – Oscar
P – Papa
Q – Quebec (or Queen)
R - Romeo
S - Sierra
T - Tango
U - Uniform
V - Victor
W - Whisky
X – X-Ray
Y - Yankee
Z - Zulu
Aviation Ground Handling & I.T. Solutions inc