Transcript 1 - Callbox
Slide 1
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 2
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 3
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 4
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 5
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 6
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 7
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 8
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 9
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 10
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 11
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 12
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 13
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 14
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 15
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 16
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 17
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 18
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 19
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 20
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 21
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 22
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 23
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 2
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 3
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 4
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 5
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 6
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 7
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 8
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 9
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 10
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 11
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 12
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 13
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 14
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 15
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 16
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 17
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 18
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 19
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 20
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 21
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 22
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.
Slide 23
Copyright © 2010 Callbox. All rights reserved.
CALLBOX SALES AND MARKETING SOLUTIONS
for medium-sized and large enterprises
through
Tele
Marketing
Online
Marketing
Lead Management
Copyright © 2010 Callbox. All rights reserved.
Data
Services
INDUSTRIES WE SERVE
Copyright © 2010 Callbox. All rights reserved.
Industries We Serve
Software Products
Merchant Services
IT Products and Services
Commercial Cleaning
Advertising Services
Education and Training
Financial Services
Healthcare
Other Industries
Logistics, Real Estate, Travel, etc.
Copyright © 2010 Callbox. All rights reserved.
MAJOR CLIENTS
Copyright © 2010 Callbox. All rights reserved.
Major Clients
Over 6,000 companies served around the world
Copyright © 2010 Callbox. All rights reserved.
AWARDS
Top 50 Teleservices Agencies Ranking
(Customer Interaction Solutions Magazine)
• 12th in the US Market
• 10th in the International Market
Based on the number of billable teleservices minutes completed in the past year
Top Outsourcer Awards
(Contact Center World)
• Top Outsourcer of the Year
• 1st in Percentage Growth of Sales Revenue
• 2nd in Number of Business-to-Business Agents
Copyright © 2010 Callbox. All rights reserved.
RECOGNITION
2010 Leading Providers of Outsourced Sales and Marketing Services
(The Black Book of Outsourcing)
• Listed as a Top SMO Service Provider based on Customer
Satisfaction Ratings
• Recognized for Excellence Across Nine Performance Criteria
Copyright © 2010 Callbox. All rights reserved.
OUR SERVICES
Copyright © 2010 Callbox. All rights reserved.
Our Services
CREATE sales opportunities
With
TELEMARKETING
CAPTURE more leads online
With
ONLINE MARKETING
CONTACT decision makers
With
DATA SERVICES
• Appointment Setting / Lead Generation
• Event Telemarketing
• Telephone Survey
• Web Design
• Search Engine Optimization (SEO)
• Social Media Marketing
• Targeted Call Lists
• List Management (Data Validation, Data
Cleansing, Database/Client Profiling)
Copyright © 2010 Callbox. All rights reserved.
TELEMARKETING
Copyright © 2010 Callbox. All rights reserved.
The Callbox Process
Kick-Off Meeting
Product Training /
Simulation Calls
Within a Week of Award
2
1
Day after Script Approval
4
3
Notice of
Award of Contract
Call Script Development
Calling can begin within 2 weeks.
Day after Kick-off
5
8
End-of-Month Campaign
Summary Reporting
7
Weekly Campaign Reporting
Release of Database
Within 3 Days of Kick-Off
6
PipelineCRM, Campaign Status
Within 3 Days
Start of Calling Campaign
Within 7 Days of Database Approval
Copyright © 2010 Callbox. All rights reserved.
Identification of a
Successful Call
Send to Quality Analyst
Agent tags success calls as
“For Lead Qualification" in the
PipelineCRM.
Agent reviews Client's calendar
prior to setting appointments.
(for appointment setting only)
START of Call Campaign
Lead Qualification
Quality Analyst listens to
call recording.
Successful Calls that require
additional information are
tagged for follow-up. An
agent corrects or gathers the
additional information and
the Lead is resubmitted for
qualification.
Lead Registration
Successful Call approved by
the QA appear in the
PipelineCRM and on the
Client’s calendar.
Email Delivery/Web Pick-up
PipelineCRM sends notification
email to the Client. Client follows
email link to view successful calls
generated.
Copyright © 2010 Callbox. All rights reserved.
Lead
Qualification
Process
WHAT YOU GET PER SEAT
Campaign Specialist
Research and Data Analyst
Primary Agent
On-Call Back-up Agent
Quality Analyst
8 hours a day, 5 days a week, 22 business days
Minimum Daily Call Volume: 150 Calls (3,300 calls per month)
Script Development
Database of company records, based on your specifications for:
- location
- target industries
- company size
Access to PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
ONLINE MARKETING
Copyright © 2010 Callbox. All rights reserved.
Website Design and
Search Engine Optimization
Website Analysis
Keyword Research
Content Writing
On-Page Optimization
Offsite Optimization
Social Media Marketing
Copyright © 2010 Callbox. All rights reserved.
DATA SERVICES
Copyright © 2010 Callbox. All rights reserved.
Data Services
Targeted Call List Creation
Database Validation/Verification
Data Cleansing/Scrubbing
Database/Customer Profiling
Copyright © 2010 Callbox. All rights reserved.
OUR APAC DATA WAREHOUSE
Copyright © 2010 Callbox. All rights reserved.
The Callbox Data Warehouse
Profiled by Country – APAC Region
Australia (906,844)
China (6,520)
Hong Kong (60,060)
Indonesia (18,071)
Malaysia (124,690)
New Zealand (102,966)
Philippines (16,363)
Singapore (286,094)
Thailand (3,347)
Over 1.5
Million Records
Copyright © 2010 Callbox. All rights reserved.
LEAD Management: PipelineCRM
Copyright © 2010 Callbox. All rights reserved.
©
• Real time reporting
• Private log-ins for each sales professional
• Event calendar
• Searchable contact history
• Managers can drill down to view any sales
professional dashboard and regional real time
campaign results
• Flexible results for both sales force and managers
• Alarms
• No "vendor lock."
• Export your data at any time
Copyright © 2010 Callbox. All rights reserved.
Contact Us
USA
UK
Australia
New Zealand
Singapore
Malaysia
Hong Kong
+1 888.810.7464
+44 203.002.5986
+61 2.9037.2248
+64 9.9143122
+65 6248.5023
+60 3.4264.6400
+852 3.6786708
[email protected]
[email protected]
www.CallboxInc.com
Copyright © 2010 Callbox. All rights reserved.