Slide 1

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 2

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 3

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 4

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 5

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 6

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 7

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 8

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 9

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 10

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 11

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 12

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 13

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 14

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 15

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 16

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 17

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 18

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 19

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 20

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 21

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 22

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 23

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 24

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 25

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 26

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 27

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 28

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 29

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 30

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 31

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 32

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 33

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 34

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 35

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 36

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 37

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 38

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 39

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 40

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 41

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 42

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 43

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 44

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 45

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 46

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 47

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 48

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 49

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 50

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 51

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 52

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 53

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 54

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 55

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 56

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 57

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 58

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 59

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
8

and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
24

You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
30

Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
58

and always…

S

M
I

L
E
59

Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

60


Slide 60

Social Etiquettes

1

No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
2

EVERY
SITUATION!
3

Etiquette – A Ticket
• Etiquette still “opens doors”
• Life is more pleasurable and easier when we
know what to expect from other people,
what they expect of us, and how to respond
in an appropriate way

Principles of Etiquette
• Do unto others as you would have them do unto you. –
Luke 6:31
• One should seek for others the happiness one desires for
one’s self. – Buddha
• The true rule of life is to guard and do by the things of
others as they do by their own. – Hindu
• What you would not wish done to yourself, do not do
unto others. – Chinese

The Case for Etiquette
• Good manners open doors that position
and money cannot.
• Treating people courteously because we
feel that they are important or can help
our career is an inauthentic reason.
Other people will soon recognize the
insincerity.

Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
7

and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.

• Builds confidence
and helps create
a winning style.
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and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.

9

Find Your Own Style
• Figure out what you’re comfortable with
and do it
• Don’t try to be someone you’re not
• Don’t discount the importance of such
gestures just because you’re uncomfortable
– find your own style and be authentic

Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.

11

When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.

“This is Sue, she
just opened a
new store in
town.”

12

How To Introduce Yourself
• Stand up
• Look the person in the eye
• Extend your hand for a firm web-to-web handshake.
Avoid:
– Bone-crushing handshakes
– “Wet fish” handshakes
– Grabbing someone’s fingers

• Say your name and something about yourself

“Hello, I’m John Smith. I work in Process
Improvement over in Polymers Division.”

Introductions
• Introduce the person of greatest importance or
authority first (“Chancellor Oblinger, I’d like you to
meet my mother, Faye Gardner”)
• Gender or age is not the deciding factor.
• When a client is involved, mention him or her first.
• A proper business introduction should include first
and last names.

Avoid Your Coworkers’ Pet
Peeves
• Or, how to avoid a reputation as the office
slob, pest, or jerk

What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!

16

Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.

17

Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.

• Resist the smooch in
a purely business
setting.
18

Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.

19

My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
20

Cubicle Courtesies
• Avoid loud phone conversations,
especially of a personal nature
• Do not wear strong perfume or cologne
• Do not eat smelly food (e.g. fish)
• Do not stand in front of someone’s
cubicle and carry on a conversation
• Do not walk into a cubicle when
someone is on the phone (leave them a
note or email instead)

Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
22

Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.

23

Mind your own business!
• Don’t ask personal
questions!

Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
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You’ve got to be kidding!
• Gossip—keep it to
yourself!

• Gossip: Everyone
wants to hear it
until it’s about
them!

25

Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.

26

The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.

27

Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.

28

Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
29

Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
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Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!

31

H2O
• Always thirsty? See a
doctor!

• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
32

Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.

33

When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.

34

If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.

35

Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
36

What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
37

You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
38

Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
39

I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.

40

Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.

41

watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
42

Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
43

No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
44

I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.

45

Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.

46

How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
47

I can’t eat another thing.
• Finally done
eating?

Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
48

Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
49

What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
50

Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.

51

Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
52

Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!

53

Party time!
• Have fun, but
maintain control!

DO NOT
get drunk
hit on a co-worker
stay at the buffet

54

Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
55

Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
56

Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away
from others.
57

Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
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and always…

S

M
I

L
E
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Sources
•
•
•
•
•
•
•

www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
Etiquettes and manners Ppt by Dotty Harshberger

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