Transcript Etiquette - nysweca

ETIQUETTE &
MANNERS:
Social rules for the
professional
Compiled by Dotty Harshberger
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No matter what the
situation, social etiquette
rules should be followed.
When should you be
particularly aware of
your manners?
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EVERY
SITUATION!
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Consider some of the
benefits of etiquette…
• Gives professionals
the tools to impress
clients and
colleagues.
• It puts others at
ease so that
business can be
conducted.
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and…
• Helps to establish
rapport with
others more
easily.
•Gives the
organization an
overall polished,
professional
image.
• Builds confidence
and helps create
a winning style.
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and
Possessing a high level of etiquette
knowledge and skills builds
confidence and instills the
perception of trustworthiness
in others.
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Introductions
• When you are
speaking with
someone you
know and
someone new
approaches,
always make an
introduction.
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When making an
introduction…
• Give a piece of
information about
the person—it can
be a conversation
starter.
“This is Sue, she
just opened a
new store in
town.”
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What?
• LISTEN to and
concentrate on
conversations—
don’t just wait for
your turn to talk!
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Don’t Jump!
• Resist the urge to
jump into a
conversation
when someone
pauses in
thought. Wait a
second or two,
then respond.
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Just a peck will do.
• A kiss on the cheek as
a greeting is okay at a
holiday gathering or a
convention when you
haven’t seen the
person in awhile.
• Resist the smooch in
a purely business
setting.
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Smile, you’re on Candid
Camera!
• Be an active
listener—smile,
nod, make eye
contact and agree
when appropriate.
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My Space
• Respect a person’s
personal space—
don’t get too close!
If you can smell
lunch on their
breath—you may be
too close!
• Give them a breath
mint!
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Build your vocabulary!
• Avoid vulgar
references and
swear words.
• Poor language IS
NOT professional
and offends
some.
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Networking
Based on the success of your first
impression, the other person will
determine whether or not you are
worthy enough for them to
continue investing themselves in
developing a relationship with you
and your company.
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Mind your own business!
• Don’t ask personal
questions!
Like…
How much did that cost?
Why did they divorce?
Did you get a raise?
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You’ve got to be kidding!
• Gossip—keep it to
yourself!
• Gossip: Everyone
wants to hear it
until it’s about
them!
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Hold the door.
• Whoever (guy or
gal) gets to the
door first should
open it and hold
for others who
are following.
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The door is closing…
• At an elevator,
those in the
elevator should
get off before
anyone else get
on.
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Meeting Seating
• Generally the
chairperson sits
at the end of the
table farthest
from the
entrance.
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Does anyone know what
time it is?
• If you are attending
the meeting—be on
time!
• On time means
arriving a few
minutes BEFORE the
meeting begins.
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Who’s in charge of this
meeting?
• If you are leading a
meeting ARRIVE
EARLY! Check the
room’s temperature,
lighting, and
arrangement.
• Get yourself organized.
• Greet the participants
as they arrive.
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Keep your Word.
• Do what you promised you would
do!
Make that phone call!
Write that note!
Make the arrangements!
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H2O
• Always thirsty? See a
doctor!
• Having a bottle of water
is alright if water is
available to others.
• If you’re the only one—
put it away!
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Placing a telephone call…
• If you’re making
a call, identify
yourself first,
then ask to speak
to the person
you’re trying to
reach.
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When you finally reach the
person…
• Before you jump
into a deep
conversation, ask
if they have time
to talk.
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If you’re on the phone and
another call comes in…
• Always ask if it’s
alright to put
them on hold.
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Sign Language?
• Do not interrupt
someone on the
telephone by
gesturing,
speaking or
writing them
notes!
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What about voicemail?
• If you must leave a
message, state your
name (spell if they
don’t know you),
phone number, date
and reason for the
call.
• Repeat your phone
number at the end—
SLOWLY.
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You’re Ringing
• When you are in
ANY meeting,
turn off your cell
phone ringer—
accept voicemail
and text
messaging only!
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Can you hear me now?
• If you MUST take a call in
a public place—try to
move to a more private
space.
• Hearing one-sided
conversations alienates
the person NOT in the
conversation!
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I can’t talk now, but…
• If you must talk
in a public place
(bus, elevator,
airplane etc.)
keep it short and
discreet.
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Rapid Response
• Forget junk mail
and forwards, but
ALWAYS respond
to a real message
on your e-mail.
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watch wat u say
• While our Internet
culture is full of
shorthand, check
your e-mail for
grammatical,
capitalization and
spelling errors!
In business—no
shorthand!
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Moving?
• Close your e-mail
address at an old
job and have
them forwarded
to an appropriate
person.
• Let everyone
know your new
e-mail address.
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No eating with your
fingers!
• During the first
course of the meal,
use the utensils on
the outside.
• For example, the
salad arrived, use
the fork on the far
left. Entrée arrives,
the next fork.
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I want to eat my dessert!
• When wanting to
eat your dessert,
use the utensils
that were placed
above the plate.
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Put the napkin where?
• Open the napkin,
refold in half and
place in onto your
lap with the fold
away from you.
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How did that get on the
floor?
• If your utensils or
napkin fall, DO
NOT crawl around
on the floor to
retrieve—flag
down a waiter
and ask for
another.
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I can’t eat another thing.
• Finally done
eating?
Place all of your
utensils on the
plate with the tip
of the fork and
knife across the
plate, pointing at
11 o’clock.
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Chop sticks or Chop Suey?
• Eat your Chop
Suey (or any
other food) with
chop sticks ONLY
if you already
know how to use
them—learning in
front of someone
can be ugly!
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What’s in my Mouth?
• Great meal when—
all of a sudden you
realize something in
your mouth needs to
come out!
• Cover your mouth
with a napkin and
get it out—
discreetly!
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Doing lunch?
• Whoever invites a
colleague or client
to a business
lunch pays for it—
that includes the
tip, coat check
and parking if
necessary.
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Where to Lunch
• Select a restaurant
that is conducive to
conducting business.
• The restaurant
should be centrally
located for both, or
close to the guests’
office.
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Mirror, mirror on the wall…
• Don’t primp at a
restaurant table
or in public.
• Use the restroom
to groom!
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Party time!
• Have fun, but
maintain control!
DO NOT
get drunk
hit on a co-worker
stay at the buffet
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Warning: DO NOT PICK
• at your teeth.
• at your face.
• your nose.
• on your friends.
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Never, Never, Never…
• Burp
• Snort
In general:
DO NOT make ANY
bodily noises that
are rude and
disgusting!
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Allergies and colds
happen, but…
• DO NOT blow
your nose at a
table. It’s alright
to pat your nose
with a tissue.
Otherwise, excuse
yourself and find
a place away from
others.
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Finally…
• Take time to say “please” and
“thank you” more often.
• Don’t forget to say “Hello” rather
than “Hi”.
• Say “you’re welcome” rather than
“no problem.”
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and always…
S
M
I
L
E
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Sources
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www.bartleby,com/95/
www.emilypost.com
www.etiquettehell.com
www.etiquetteessentials.com
www.udefineucom
www.lettgroup.com
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