Leading Change @ Vestas

Leading @ Vestas VAME Business Academy

Change @ Vestas

When you reflect on change at Vestas, which image best represents your thoughts and why?

• A gentle breeze • A severe and violent thunderstorm • An tree-cracking ice storm • A ray of sunshine • A pea soup fog VAME Business Academy Leading Change @ Vestas

Global Leadership Role Model

- the three “gettings” as a balanced approach

How does LEADING CHANGE fit into the LRM?

Getting ahead

 Driving the future  Making change essential  Understanding the business  Leading performance and projects  Building the organisation, team, function and knowledge

Getting along

 Creating successful and long term relations inside and outside Vestas  Leading change by living change  Acting consistently and taking responsibility  Motivating people  Breaking down silos

Getting things done

 Putting the right people in the right roles at the right time  Making change happen and stick  Striving for continuous improvements  Driving performance and projects  Developing capabilities VAME Business Academy Leading Change @ Vestas

“Homework” review

Our Iceberg is Melting

by John Kotter

How Obama is Using the Science of Change

by Michael Grunwald What are your thoughts on the readings?

 Do we have major change initiatives happening right now?

  Have they been rolled out effectively?

Did Vestas follow any discernable plan in rolling out the change?

 What did you learn from the book and/or the article?

Leading Change @ Vestas VAME Business Academy

Course Objectives

In this course, you will learn to:  Understand natural reactions to change   Recognize the effects of change on an organization Maximize your organization success factors for dealing with change   Recognize and overcome resistance to change Develop a plan for introducing, leading, and sustaining change Leading Change @ Vestas VAME Business Academy

Change in your Organization

“CHANGE is the only constant at Vestas”   How many times have you heard this?

Vestas is a growing company. As we grow, we change to make things better, more efficient.

But change can be difficult.

What is a change you are experiencing right now? Discuss with a partner.

It’s YOUR job to make change easier, more popular.

HOW??

VAME Business Academy Leading Change @ Vestas

Activity

    Each team represents a work unit Each puzzle represents a project in process Your team’s goal is to put its puzzle together in time for delivery to a customer Your team will have 10 minutes to put the puzzle together  Each team member has a specific role in the process.

Leading Change @ Vestas VAME Business Academy

Activity

    

Framer

– looks for border pieces and gives them to puzzle maker to put together

Sorter-

organizes the remaining puzzle pieces by color and gives them to the puzzle maker to put together

Puzzle maker-

Puts together the puzzle pieces- NOT allowed to look for border pieces or sort pieces by color

Team leader-

offer support and guidance, but cannot provide hands-on help in assembling the puzzle  Don’t allow team members to mix roles! I will be the

Production Manager

VAME Business Academy Leading Change @ Vestas

Activity

STOP!!

Safety regulation update

Need to talk to the Leaders  New safety equipment for team puzzle makers  No time to explain why new regulations are happening!

VAME Business Academy Leading Change @ Vestas

Activity

STOP!!

Need to increase efficiency- rush order!!!!

 Reassignment 

Framer and sorter from each team move to the team on the right (when facing table)

VAME Business Academy Leading Change @ Vestas

Activity

STOP!!

Need to improve productivity



Cross-training



Sorter becomes puzzle maker



Puzzle maker becomes framer



Framer becomes sorter

Leading Change @ Vestas VAME Business Academy

Activity

STOP!!

Customer demand is critical



Deadline is moved up!

Leading Change @ Vestas VAME Business Academy

Activity De-brief

  How did you feel going through this process?

How did you feel when the leader told you about the changes?

 Think of the changes you identified earlier.

  Why are those changes occurring?

How do people feel about the change?

The way in which change is viewed and how it is communicated can make a big difference in how readily people may accept and commit to it.

VAME Business Academy Leading Change @ Vestas

Responses to Change

People typically respond to change in a natural pattern. Each person will move through the pattern at his/her own pace: 1.

2.

3.

Disorientation : confusion & anxiety  Why is this happening?

  What does it mean?

What do I do?

Reorientation : acceptance & control   What can I do to make this happen?

What are the issues and priorities?

 What support do I need?

Integration : routine & habit   What else can I do to make this work?

What other improvements can be made?

VAME Business Academy Leading Change @ Vestas

Responses to Change

How can we help our teams move through these steps? 1.

2.

3.

Disorientation : confusion & anxiety  Why is this happening?

  What does it mean?

What do I do?

Reorientation : acceptance & control   What can I do to make this happen?

What are the issues and priorities?

 What support do I need?

Integration : routine & habit   What else can I do to make this work?

What other improvements can be made?

VAME Business Academy Leading Change @ Vestas

Organizational Success Factors for Change

Organizational success factors for Change:       View change as an opportunity Accept that people approach change differently Gather and share information openly Anticipate barriers Prepare people Lead by example

The more we can maximize the success factors, the easier change can be.

VAME Business Academy Leading Change @ Vestas

Change Communication Planner

Leading Change @ Vestas VAME Business Academy

Change Communication Planner

Think about a change your team is experiencing now or will experience in the near future. Complete page 1 of your Change Communication Planner on your own.

Then share with a partner.

VAME Business Academy Leading Change @ Vestas

Resistance to Change

    People naturally resist change Resistance often occurs when people feel they can’t control circumstances or predict the impacts on them Even positive changes can lead to resistance Discussing their resistance openly and honestly will help you achieve more acceptance of the change What are some of the things you wrote on your Change Communication Planners about the barriers to change?

VAME Business Academy Leading Change @ Vestas

Overcoming Resistance to Change

    Recognize and talk about the changes and challenges Ask and listen Involve people in identifying new ways and solutions Take actions to help people contribute to the new, and support and reinforce those actions Leading Change @ Vestas VAME Business Academy

Implementing Change

Make it CLEAR.

Studies show that better information helps us make better choices.

Make it EASY.

Research also shows that people do what’s easiest. Make it hassle-free. Make it POPULAR.

Appeal to conformity - we’re in this together – be consistent – measure, report, reward.

Make it MANDATORY.

It must be required for it to happen. It is not optional.

VAME Business Academy Leading Change @ Vestas

Preparing for Change

     Do you have a team of people around you to help you implement changes?

 Obama has his advisors  Louis the Penguin has Alice, Buddy, the Professor, and Fred Is it important to remind your team who the team really is?

How can you make the change popular?

  How many people on your team think that the change is a good idea? How many are against it?

What old rules are in the way of making the change happen that need to be bent or thrown away?

How can you keep up momentum on the new way of doing things?

Leading Change @ Vestas VAME Business Academy

Change Communication Planner

Thinking about the steps we just discussed and the questions we went over, complete page 2 of your change Communication Planner.

Then share with a partner.

Make change

CLEAR

.

Make change

EASY

.

Make change

POPULAR

.

Make change

MANDATORY

.

Leading Change @ Vestas VAME Business Academy

We’ve talked about…

     Natural reactions to change The effects of change on an organization Organization success factors for dealing with change Recognizing and overcoming resistance to change How to introduce, lead, and sustain change (the 4 steps) Leading Change @ Vestas VAME Business Academy

How will you implement change going forward?

Leading Change @ Vestas VAME Business Academy

Thank you

Leading Change @ Vestas