2007 Hotqua - Activities

Quality Management ISO 9001 Online - courses Quality Representative DIN-EN-ISO 9001 (December 2006) Quality Manager DIN-EN-ISO 9001 (2007) Photo: Samira Rayan, Frankfurt am Main Hotqua Aktivitäten 2007 www.hotqua.de 2

Service Quality

Hotqua In- house further education: Service quality from the viewpoint of the guests Introduction of the service standards Schloss & Gut Liebenberg (February March April) Hotqua Aktivitäten 2007 www.hotqua.de 3

Quality Management ISO 9001:200 Quality Auditor Workshop Auditor exam from CERTQUA Sucevita, February 2007 Hotqua Aktivitäten 2007 www.hotqua.de 4

Hotqua Quality Standards Schloss & Gut Liebenberg Hotqua Aktivitäten 2007 www.hotqua.de 5

DEHOGA Berlin Hotqua Service Quality (02.07), Communication (03.07), Professional Sales (04.07) Hotqua Aktivitäten 2007 www.hotqua.de 6

DEHOGA Berlin Hotqua

Complaint Management Hotel, 03.05.07, contentment degree 95% Hotqua Aktivitäten 2007 www.hotqua.de 7

Hotqua - DEHOGA Berlin

Complaint Management Restaurant, 03.05.07, contentment degree 92% Hotqua Aktivitäten 2007 www.hotqua.de 8

Hotqua - DEHOGA Berlin

Complaint Management Restaurant, 04.05.07, contentment degree 94% Hotqua Aktivitäten 2007 www.hotqua.de 9

Hotqua - DEHOGA Berlin

Complaint Management Hotel, 04.05.07, contentment degree 96% Hotqua Aktivitäten 2007 www.hotqua.de 10

Hotqua- CERTQUA – DEHOGA Berlin

Further education Quality Manager ISO 9001:2000 Berlin, 13-15.06.07

Location: Hotel Sylter Hof Berlin Satisfaction degree of the participants: 95% Hotqua Aktivitäten 2007 www.hotqua.de 11

Hotqua Quality Standards

CENTRUL DE AFACERI MAREA NEAGRA HOTEL PRESIDENT **** 905500 Mangalia Romania, Str. Teilor nr. 6, Tel.:(+40)(241)755861; Fax: (+40)(241)755695 E-mail: [email protected] May & June 2007 Photo: Hotel employees Hotqua Aktivitäten 2007 www.hotqua.de 12

Quality Management ISO 9001

Hotqua Aktivitäten 2007 Workshop: Chamber of Commerce and Industry Bucharest, 25-27.06.07, Satisfaction degree 90% www.hotqua.de 13

Hotqua - DEHOGA Berlin

90 88 86 84 100 98 96 94 92 Restaurant Hotel • Service quality from the viewpoint of the guests, 02.07.07, Hotel Sylter Hof Berlin, • Contentment degree: 97% Hotqua Aktivitäten 2007 www.hotqua.de Seminargestaltung Themen Referent Unterricht Praxis U- Material U – Methode Getränke Zufriedenheit Durchschnitt 14

Hotqua- DEHOGA Berlin

DEHOGA Berlin Further Education Workshop Service Quality Standards for Hotels & Restaurants Hotel Sylter Hof Berlin, 06.07.07 Contentment degree of the participants: 93% Hotqua Aktivitäten 2007 www.hotqua.de 15

Hotqua - DEHOGA Berlin

Hotqua Aktivitäten 2007 www.hotqua.de Workshop: Successful communication, 01.08.07, Berlin, contentment degree: 90% 16

Hotqua - DEHOGA Berlin

Conflict management in hotel and restaurant companies DEHOGA Berlin Workshop, 03.08.07, Hotel Sylter Hof Berlin Contentment degree of the participants: 88% Hotqua Aktivitäten 2007 www.hotqua.de 17

Hotqua - DEHOGA Berlin

•DEHOGA Berlin Sales Workshops, 03.09.07, Hotel Sylter Hof •Contentment degree: 81 % (Restaurant ) and 90 % (Hotel) Hotqua Aktivitäten 2007 www.hotqua.de 18

Hotqua - DEHOGA Berlin

DEHOGA Berlin Workshop: Sales Management for Hotels and Restaurants Hotel Sylter Hof Berlin, 07.09.07

Contentment degree of the participants: 88% Hotqua Aktivitäten 2007 www.hotqua.de 19

Quality Manager CCI - Maramures Further education Quality Manager, 17- 20.09.07, in Baia Mare, Romania, contentment degree 93% Hotqua Aktivitäten 2007 www.hotqua.de 20

Quality Management ISO 9001 Hotel Akzent Kolumbus, Berlin Implementation workshop DIN-EN-ISO 9001 Photo: preparation for the internal audit, 27.09.07, department manager & GM Hotqua Aktivitäten 2007 www.hotqua.de 21

Hotqua - DEHOGA Berlin

DEHOGA Berlin Workshop 01.10.07

Complaints in the restaurant (left photo) Complaints in the hotel (right photo) Contentment degree of the participants : 93% and 90% Hotqua Aktivitäten 2007 www.hotqua.de 22

Hotqua - DEHOGA Berlin

94 92 90 88 86 84 82 80 Seminargestaltung Themen Referent Unterricht Praxis U- Material U – Methode Getränke Zufriedenheit Durchschnitt Auswertung in %

DEHOGA Berlin Workshop: Complaint Management in Hotels & Restaurants Hotel Sylter Hof Berlin, 05.10.07

Contentment degree of the participants: 88% Hotqua Aktivitäten 2007 www.hotqua.de 23

Sunday workshop Hotqua

94 93 92 91 90 99 98 97 96 95 Seminargestaltung Themen Referent Unterricht Praxis U- Material U – Methode Getränke Zufriedenheit Durchschnitt

Mercure Hotel & Residenz Berlin Checkpoint Charlie Service quality from the viewpoint of the guests Contentment degree of the participants: 97% Sunday workshop: 07.10.07

Hotqua Aktivitäten 2007 www.hotqua.de 24

Internal Audit Hotel Kolumbus

Congratulation for the successful passed internal audit Audit for the departments: front office, housekeeping, restaurant kitchen and management Berlin: 09-10-11.11.07

Hotqua Aktivitäten 2007 www.hotqua.de 25

Tiroler Bauernstuben

In house workshop: Professional sales in the restaurant, 19.10.07

Contentment degree of the participants: 96% Hotqua Aktivitäten 2007 www.hotqua.de 26

Quality Management Health

Further education: Quality Managment for health, 24-26.10.07 Hotel Sylter Hof Berlin Contentment degree of the participants: 89% Photo: Takeda Group Hotqua Aktivitäten 2007 www.hotqua.de 27

QM Hotel & Tourism

APT Banat, Quality Management, 29.10-01.11.07 in the Hotel Timisoara, Romania Contentment degree of the participants: 98% Photo: Participants and trainer, 01.11.07 Hotqua Aktivitäten 2007 www.hotqua.de 28

Hotqua - DEHOGA Berlin

Workshop: Hygiene & work flow in the kitchen / HACCP, 05.11.07, Contentment degree of the participants : 90% Workshop: Housekeeping & work flows“, 05.11.07, Contentment degree of the participants: 93% Location: Hotel Sylter Hof Berlin Hotqua Aktivitäten 2007 www.hotqua.de 29

Hotqua - DEHOGA Berlin

Workshop: Hygiene & work flow in the kitchen / HACCP, 06.11.07

Contentment degree of the participants : 96% Location: Hotel Sylter Hof Berlin Hotqua Aktivitäten 2007 www.hotqua.de 30

Hotqua - DEHOGA Berlin

Further education: „Human resources for Restaurants & Hotels“, 09.11.07

Contentment degree of the participants : 89% Location: Hotel Sylter Hof Berlin Hotqua Aktivitäten 2007 www.hotqua.de 31

Inhouse Hygiene Workshop Tiroler Bauernstuben / HACCP In-house Workshop in the traditional Restaurant Tiroler Bauernstuben Berlin Workshop „Hygiene & work flow in the kitchen / HACCP“, 15.11.07

Hotqua Aktivitäten 2007 www.hotqua.de 32

DEHOGA Berlin - Hotqua

Further education for the middle and top hotel and restaurant management Hotel- & Restaurant Management 03.12.07

Location: Hotel Sylter Hof Berlin Contentment degree of the participants : 95 % Photo: Frau A. Kießling (Café Seidenfaden) und Frau D. Rösler (Restaurant Dressler) Hotqua Aktivitäten 2007 www.hotqua.de 33