Transcript 2015年4至6月 Apr - Jun 2015 7號床 (1)入院安排 On Admission -北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015) 入院的資訊 Information about admission 中立/ 沒回應 Neutral /

2015年4至6月
Apr - Jun 2015
7號床
(1)入院安排 On Admission
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
入院的資訊
Information about admission
中立/ 沒回應
Neutral / No
response
17.30%
差 Poor
0.17%
很 差 Very poor
0.17%
很 好 Very Good
20.03%
好 Good
62.33%
(1)入院安排 On Admission
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
入院的等候時間
Waiting time for admission
中立/ 沒回應
Neutral / No
response
23.34%
差 Poor
1.74%
很 差 Very poor
0.08%
很 好 Very Good
18.46%
好 Good
56.37%
(2)住院期間 Staying in Ward
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
膳食供應
Food supply
中立/ 沒回應
Neutral / No
response
30.13%
差 Poor
1.24%
很 差 Very poor 很 好 Very Good
0.33%
13.66%
好 Good
54.64%
(2)住院期間 Staying in Ward
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
被服供應
Linen supply
中立/ 沒回應
Neutral / No
response
13.58%
差 Poor
0.58% 很 差 Very poor
0.00%
很 好 Very Good
20.20%
好 Good
65.65%
(2)住院期間 Staying in Ward
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
病房環境衞生
Ward environmental hygiene
中立/ 沒回應
Neutral / No
response
8.94%
差 Poor
很 差 Very poor
0.58%
0.17%
很 好 Very Good
24.67%
好 Good
65.65%
(2)住院期間 Staying in Ward
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
個人私隱的保障
Privacy protection
中立/ 沒回應
Neutral / No
response
15.56%
差 Poor
0.25% 很 差 Very poor
0.08%
很 好 Very Good
19.21%
好 Good
64.90%
(2)住院期間 Staying in Ward
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
對特別需要的照顧，如傳譯服務
或與信仰有關的安排等
Attention to your special needs, e.g. interpretation service or
religion-related arrangements
差 Poor
0.25%
中立/ 沒回應
Neutral / No
response
51.16%
很 差 Very poor 很 好 Very Good
0.08%
11.67%
好 Good
36.84%
(3)臨床服務 Clinical Service
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
治療效果
Effectiveness of treatment
中立/ 沒回應
Neutral / No
response
16.06%
差 Poor
0.33%
很 差 Very poor
0.00%
很 好 Very Good
25.66%
好 Good
57.95%
(3)臨床服務 Clinical Service
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
護理服務質素
Quality of nursing care
中立/ 沒回應
Neutral / No
response
11.01%
差 Poor
0.33%
很 差 Very poor
0.00%
很 好 Very Good
27.98%
好 Good
60.68%
(4)解釋及溝通Explanation & Communication
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
職員就病情及治療計劃的解釋
Explanation on clinical condition and treatment plan
中立/ 沒回應
Neutral / No
response
12.17%
差 Poor
0.66%
很 差 Very poor
0.00%
很 好 Very Good
24.34%
好 Good
62.83%
(4)解釋及溝通Explanation & Communication
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
參與治療計劃的決定
Involvement in deciding treatment plan
中立/ 沒回應
Neutral / No
response
20.36%
差 Poor
0.41%
很 差 Very poor
0.08%
很 好 Very Good
18.96%
好 Good
60.18%
(4)解釋及溝通Explanation & Communication
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
職員就用藥的解釋
Explanation on use of medication
中立/ 沒回應
Neutral / No
response
13.25%
差 Poor
0.33% 很 差 Very poor
0.08%
很 好 Very Good
22.68%
好 Good
63.66%
(4)解釋及溝通Explanation & Communication
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
提供反映意見的渠道
Channels for feedback on hospital service
中立/ 沒回應
Neutral / No
response
25.99%
差 Poor
0.50%
很 差 Very poor
0.00%
很 好 Very Good
16.31%
好 Good
57.20%
(5)職員表現 Staff Performance
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
職員的服務態度
Staff attitude
中立/ 沒回應
Neutral / No
response
6.71%
差 Poor
0.08%
很 差 Very poor
0.08%
很 好 Very Good
33.61%
好 Good
59.52%
(5)職員表現 Staff Performance
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
職員提供的協助
Staff helpfulness
中立/ 沒回應
Neutral / No
response
7.86%
差 Poor
0.17%
很 差 Very poor
0.08%
很 好 Very Good
31.21%
好 Good
60.68%
(6)出院安排 On Discharge
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
出院的資訊
Information about discharge
中立/ 沒回應
Neutral / No
response
30.38%
差 Poor
0.50%
很 差 Very poor 很 好 Very Good
0.00%
14.65%
好 Good
54.47%
(6)出院安排 On Discharge
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
職員就出院後的跟進或照顧計劃解釋
Explanation on follow-up plan and post discharge care
中立/ 沒回應
Neutral / No
response
32.70%
差 Poor
0.50% 很 差 Very poor
0.08%
很 好 Very Good
15.89%
好 Good
50.83%
(6)出院安排 On Discharge
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
出院的等候時間
Waiting time for discharge
差 Poor
1.66%
中立/ 沒回應
Neutral / No
response
37.42%
很 差 Very poor
0.08%
很 好 Very Good
11.18%
好 Good
49.67%
(7)設施/服務 Facilities / Ancillary Service
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
指示標誌及詢問處
Signage and Information counter
中立/ 沒回應
Neutral / No
response 差 Poor
0.33%
26.16%
很 差 Very poor
0.00%
好 Good
57.20%
很 好 Very Good
16.31%
(7)設施/服務 Facilities / Ancillary Service
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
住院病人運送服務
In-patient transportation
中立/ 沒回應
Neutral / No
response
27.48%
差 Poor
0.08% 很 差 Very poor
0.00%
好 Good
55.05%
很 好 Very Good
17.38%
(7)設施/服務 Facilities / Ancillary Service
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
醫院整體環境
General hospital environment
中立/ 沒回應
Neutral / No
差 Poor
response
0.25%
21.44%
很 差 Very poor
0.08%
好 Good
58.11%
很 好 Very Good
20.12%
(7)設施/服務 Facilities / Ancillary Service
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
公眾洗手間衞生
Public toilet hygiene
中立/ 沒回應
Neutral / No
response
28.97%
差 Poor
0.91%
很 差 Very poor
0.25%
好 Good
55.22%
很 好 Very Good
14.65%
(7)設施/服務 Facilities / Ancillary Service
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
保安
Security
中立/ 沒回應
Neutral / No 差 Poor
response
0.08%
32.86%
很 差 Very poor
0.00%
好 Good
55.30%
很 好 Very Good
11.75%
(7)設施/服務 Facilities / Ancillary Service
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
繳費程序
Payment process
差 Poor
0.17%
中立/ 沒回應
Neutral / No
response
48.76%
很 差 Very poor
0.00%
很 好 Very Good
10.76%
好 Good
40.31%
(8)整體觀感 Overall Impression
-北區醫院 North District Hospital (2015年4 至 6月 Apr - Jun 2015)
100%
80%
60%
40%
31.95%
22.27%
20%
15.15%
0.08%
0.00%
0.00%
0.33%
1.32%
1
2
3
4
5
12.17% 12.58%
4.14%
0%
6
7
8
9
10
整體觀感 Overall Impression ( 1 = 最差 worst，10 = 最好 best)
N/A