Transcript Managing Transitions: Making the Most of Change

Managing Transitions:
Making the Most of
Change
William Bridges
Author of the best selling Transitions
Managing Transitions:
Introduction
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Book arranged in 4 parts:
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Perspective on the difficulties of Managing
change
Test cases to apply your knowledge
How to deal with non-stop change
Another test case
Chapter 1 Change vs. Transition
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Transition is what affects us, not change.
A transition starts with an ending.
You have to let go to grab something new.
Once you let go, you enter a neutral zone.
Step out of the neutral zone and into the
new beginning.
Chapter 2 Test Case
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Software-Technical service.
Never get the same service rep. twice.
Poor customer service.
What are the proper steps to take?
Chapter 3 Letting Go
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Identify who is losing what!
Accept the reality and importance of
perceived losses.
Don’t be surprised at overreaction.
Acknowledge the losses openly.
Accept the signs of grieving.
Compensate for losses.
Chapter 3
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Give people lots of information.
Mark the ending.
Treat the past with respect.
Let people take a piece of the past with
them.
Insure continuity of what really matters to
the employees.
Questions
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Why do workplaces impose change?
What are the two types of change?
Is change usually painful?
Do people lose with change?
Can change happen without transition?
The Signs of Grieving
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Anger
Bargaining
Anxiety
Sadness
Disorientation
Depression
Chapter 4 The Neutral Zone
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This a difficult time for all peoples.
It is a time to be creative.
Try to normalize the neutral zone.
Create temporary systems.
Use a transition monitoring team.
Creatively in the Neutral Zone
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Take stock of creative
solutions.
Schedule retreats and
brainstorming meetings.
Provide training in creative
techniques.
Encourage experimentation.
Chapter 5 The New Beginning
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Starts should be carefully designed.
The timing of the new beginning is critical.
Explain your purpose.
Give everyone a picture.
Have a plan.
Give everyone a part to play.
Things to Watch For
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The marathon effect
Don’t overwhelm employees
Change one thing at a time
Ensure quick success
Symbolize the new identity
Celebrate