Transcript Operational Readiness – Start-Up Support Airports & Airlines Integrated Airport Management • Integrated Operational Readiness IOR & • © TransCare Integrated Operational Optimization - IOO In cooperation with our Partner and TAACS IOR.

Operational Readiness – Start-Up Support
Airports & Airlines
Integrated Airport
Management
•
Integrated Operational
Readiness IOR &
•
© TransCare
Integrated Operational
Optimization - IOO
In cooperation with our Partner
and TAACS
IOR & IOO for Airports
In cooperation with our Partner
and TAACS
IOR and IOO:
tool for large scale International Airports to guarantee success.
The Integrated Airport Functions approach ensures:
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IOR & IOO for Airports
In cooperation with our Partner
and TAACS
That operational functions and interfaces are integrated and optimized.
Results from past projects:
•
timely inauguration,
•
efficient operation from day one,
•
higher quality and service level standard,
•
higher user acceptance,
•
higher ROI after start of operation and after optimization process.
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IOR & IOO for Airports
In cooperation with our Partner
•
Time versus quality and budget limitations
•
Operational Issues versus manufacturing constraints and system implementation
Be prepared…..
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and TAACS
IOR & IOO for Airports
In cooperation with our Partner
and TAACS
Developer‘s & Operators‘ Conflicting Objectives
Operator‘s Tasks
Efficient Operations
&
Efficient Resource
Allocation
Attract
Clients &
Customers
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Operator‘s Objectives
Developer‘s Tasks
Developer‘s
Objectives
=
Return on
Investment
Maintain Budget
=
=
High Quality
Standards
Minimum Quality
&
Time Schedule
=
Design & Build
to Specifications
Avoid
Changes /
Variations
IOR & IOO for Airports
In cooperation with our Partner
and TAACS
•
Target:
Pragmatic, structured and transparent integration of all activities until Start of operation or
optimized current Airport OPS is accomplished.
•
Prerequisite:
Overview on all Airport components and functions,
planning, design, schedules, costs, outsourcing concept, interfaces and operational concept.
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Steps:
assessment, evaluation, interface clarification, integration of entities, function implementation,
fine tuning of functions, trial operation, start of operation / operate enhanced operation
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IOR & IOO for Airports
In cooperation with our Partner
Partners for Integration:
Airside &
ATC
Operations
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Security
TSA
CIQ
Airport
Operator
Facility / System development
Landside
Access
Investors
Relations
Airlines /
Handlers
Concessionaires
and TAACS
IOR & IOO for Airports
In cooperation with our Partner
and TAACS
Implementation Methodology of IOR / IOO Organization
IOR
Coord.
Airport
Authority
AIRPORT
ACCESS
PAX / CREW
HANDLING
BAGGAGE
HANDLING
AIRCRAFT
HANDLING
Airline &
Handlers
Government
Authorities
INTERFACE
Concessionaires
Client &
Third parties
IOR
Exec.
AIRPORT
ACCESS
PAX / CREW
HANDLING
BAGGAGE
HANDLING
AIRCRAFT
HANDLING
O&M
Systems
IOR & IOO Implementation
Trial Operations
Relocation (IOR)
Post-Opening / Operation Support
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Security &
Safety
IOR & IOO for Airports
Operational Development Phases
Facilities
T
Transfer/
Trials
$
Finance
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Relocation
Commercial Concepts
F
Operations Concepts
=
I
Interaction
Process Management
HR
Planning Concepts
H
Master planning, Functional Planning
Systems
Human Resources Development
S
Ops. Commissioning / Trial Operation
In cooperation with our Partner
Operations
Support &
Optimization
and TAACS
IOR & IOO for Airports
In cooperation with our Partner
Samples of neglected work packages:
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Implementation of new procedures,
online access, the 5 W’s not implemented & trained
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Operational suitable signage
Changes in space requirements
Security concept / adaptation of flows
Training concept and required time & systems for training
IT & Baggage integration testing prior Trial operations
Late integration of Airline, Handler, third parties and Gov. Bodies
Lack integration of operational activities in Facility and System time schedule
Baggage transport procedures,
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and TAACS
IOR & IOO for Airports
In cooperation with our Partner
and TAACS
Samples of neglected work packages II :
Incheon Intern. Airport, S.-Korea:
Task:
Development of Interaction, Human Resources & optimization of Functions
in relation to Facilities and Systems for Airport opening and future operation.
Interaction, Human Resources, Trials
to be developed and integrated
Facilities and Systems
being developed
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Total
Functions -
SHIFT
of IIAC to
be completed
for Start of
Operation
IOR & IOO for Airports
In cooperation with our Partner
Optimization Principles
Implement
New Systems
Reduce
Costs
Co-ordinate
Activities
Manage
Quality
Process 1
Process 4
Process 2
Qualify
Human Resources
Process 3
Reduce
Interfaces
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Improved
Performance !
Increase
Flexibility
and TAACS
IOR & IOO for Airports
In cooperation with our Partner
IOR and IOO Tools and Methods:
Proven tools utilized in IOR Programs to enhance operational Value
•
Development of IOR / IOO Manual
•
Standard Functional Catalogue (StFC)
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Specific Functional Catalogue (SFC)
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Functional Integration Plan (FIP)
•
Individual Time Schedules (ITS)
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Operational Readiness Progress Measurement (ORPM)
•
Outstanding Issues List (OIL)
•
Reporting operational shortcomings as monitored during Trials
•
Analysis tool for functional performance of Trials
•
Risk Management Analysis
•
Database
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and TAACS
IOR & IOO for Airports
In cooperation with our Partner
IOR and IOO Components:
Further methods used to implement and integrate the Project:
•
Structured Interviews with all concerned parties
•
Implementation of OREX Organisation
•
Communication structure
•
Interface Meetings resulting from OIL List Issues
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Site Visits, Progress Measurement
•
Development & alignment of Trial Scenarios
•
Execution of Trial Scenarios
•
Contingency Flow Charts (trial / procedure related)
•
Facilities / Systems Matrix
•
Training / Procedure concept and implementation
•
Relocation concept and execution
© TransCare Page 14
and TAACS
IOR / IOO for Airports
In cooperation with our Partner
and TAACS
Operational
Organization
Data Concept:
Questionnaire
Standard
Functional
Catalogue
Specific
Functional
Catalogue
Functional
Integration
Plan (FIP)
Risk
Management
Operational
Readiness
Progress
Measurement
(ORPM)
Individual
Time Schedules
(ITS)
Database
Outstanding
Issues List
(OIL)
Functional
Performance
Report of Trials
Operational
Concept
IOR
Organization
Questionnaire
Influence on
Airport Opening
Date (AOD)
Foreseeable
Inconveniences
Contingency
Plans
Ongoing
Rectifications
Trial Results
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Operational
Shortcomings
Execution of
Trial Scenarios
Development of
Trial Scenarios
Transparent
Reporting
IOR & IOO for Airports
In cooperation with our Partner
Core Processes - Breakdown
Core Processes
Main Functions
Airport Access
2.
Pax&Crew Handling
1.
Road/Rail Access
3.
Baggage Handling
2.
Pax Control,
4.
Cargo & Mail
Information,
Handling
Pax Services etc.
Aircraft Handling
6.
Aircraft Control
7.
Administration &
Management
8.
Facilities & System
Management
9.
Airport Security
10. Commercial
Optimization &
Customer Services
11. Environmental
Integration
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Components
For example:
1.
5.
Sub Functions
3.
Departure/Arrival/
Transfer Bags
4.
Export/Import
Services, Quarantine
In excess of 600
Sub-Functions
to be addressed to
implement
F
Facilities
I
Interaction
S
Systems
H
Human Resources
etc.
5.
Ground Handling,
6.
NavAids, Visual Aids,
Airspace Movement
and so on……...
and TAACS
IOR & IOO for Airports
• Samples of Tools and Methods:
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In cooperation with our Partner
Outstanding Issue List (PM Method)
Check list / Questionaire for Functions,
Functions catalog
Functional Integration Plan (FIP)
Job description for OREX
Operational Time Schedule – Terminal Airside Security
Trial Scenario / Trial Check List
Operational Readiness Progress Measurement (ORPM)
Training Matrix
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and TAACS
IOR & IOO for Airports
In cooperation with our Partner
and TAACS
Processes at Airports
Visitors
Pax
F
Baggage
Cargo
Land
Transport
 Organization
acilities
I
 Administration
& Management
Landside
 Commercial
Optimization
nteraction
Terminal
S
 Customer
Services
ystems
H
Samples of
overlapping
Functions
Airside
uman
Resources
Pax
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 Safety &
Security
Baggage
Cargo
Air
Transport
 Facilities &
Systems
Operations &
Maintenance
 Environmental
Integration
IOR & IOO for Airports
In cooperation with our Partner
and TAACS
Phases of Implementation
PM
IOR
IOO
Invest Part
> 60%
Introduce
Introduce
= 50%
< 20%
Proceeding
Proceeding
Project Content
Assess
Organize
Project Set-up
Execute
“Shift” - Programme
Integrate
Trials / Operation
< 40%
= 50%
> 80%
Operation Part
PM
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IOR
PM
IOR & IOO for Airports
In cooperation with our Partner
and TAACS
Development of complete trial operations out of the operational procedures and their components
Applied to
approx. 600
Operational
Procedures
Operative
Procedure
- Check in -
Components:
F
I
S
H
Buildings /
Equipment
Basic
Operations
Systems
Provision
Fall Back Plan
Equipment
Furnishings
Training
Personnel
Instructions
Trial operation
of all
components
and necessary
operational
systems
for the single
operational
procedure
-Check in-
Topography
Operative
Procedure
-Gate closure
-system -
F
Rooms /
Finish
I
Operative
Systems
S
Equipment
H
Personnel
Provision (free of dust)
Provision
Function of all O.S.
Fall Back Plan
Equipment
Furnishings
Training
Instructions
Trial operation
of all
components
and necessary
operational
systems
for the single
operational
procedure
-Gate Closure
System-
Trial operation
of all
components
and necessary
operational
systems
for the single
operational
procedure from
Check-in to
-Gate Closure
System-
Topography
Deadline for Functional
Readiness of all Components
Duration of Functional Planning
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Integrated
Provision (free of dust)
Function of all O.S.
Interaction
Advanced
Duration of Trial Ops until Inauguration of Airport
Complete
Trial
operations
of
operational
procedures
and
operational
systems
IOR & IOO for Airports
Development of
Trial Scenarios
Execution of
Trial
Scenarios
Outstanding
Issues List
(OIL)
In cooperation with our Partner
Trial Operation Methodology
Identification of
Operational
Shortfalls
Influence on Airport
Opening Date (AOD)
Expected
Inconveniences
Contingency Plans
Ongoing Rectifications
Management Reporting
Critical Management Decisions
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Trial Results
Functional
Performance
Report of
Trials
and TAACS
IOR & IOO for Airports
In cooperation with our Partner
Our Objective
Smooth Airport Operations
from day one onwards
Airport
Operator
Airport
Shareholders
Main
Carrier
Other
Airlines
Executive
Govt.
Bodies
Deve-lopment
Realization
© TransCare Page 22
Concession
Legisl.
Govt.
Bodies
and TAACS
Project management for Airports & other Projects
In cooperation with our Partner
Step 1
Project Development
“Hardware“
Facilities /
Equipment
and TAACS
OperationsSystem
“Environment“
Integration
“Software“
Organization
Human
Resources
Development
Phases
Conception
Risk Assessment
Feasibility Study
Master-/ Biz- Planning
Implementation
Start - up
Commissioning
Relocation*
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Project management for Airports & other Projects
In cooperation with our Partner
Step 2
Start up Project
“Hardware“
Facilities /
Equipment
and TAACS
OperationsSystem
“Environment“
Integration
“Software“
Organization
Human
Resources
Start – up
Processes
Access
Operations
Administration
Safety
Security
Production-Support
Publicity
Facility Management
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Project management for Airports & other Projects
In cooperation with our Partner
Step 3
Operations
“Hardware“
Facilities /
Equipment
and TAACS
OperationsSystem
“Environment“
Integration
“Software“
Organization
Human
Resources
OperationsProcesses
Access
Operations
Administration
Safety
Security
Support
Publicity
Facility Management
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TransCare’s & Cooperation Partner
Locations
In cooperation with our Partner
TransCare
Russia/CIS
TransCare
Western Europe
Voorschoten Moscow
London
Wiesbaden
Geneva
Frankfurt
Los Angeles
and TAACS
In Cooperation with our Partner
Beijing
Atlanta
Dubai
Mexico City
New Delhi
Tokyo
Frankfurt Airport
Cargo City South/Bldg. 664c
60549 Frankfurt
fon: + 49 69 70792037
fax: + 49 69 70792038
Singapore
Nairobi
TransCare
South America
Sao Paulo
Johannesburg
Sydney
ISO 9001:2000
© TransCare Page 26
TransCare
India