Transcript Some Things to Consider Bill Swan, Chief Economist, Boeing

Some Things to Consider
Bill Swan, Chief Economist, Boeing (retired)
• Airports are everybody’s interface but nobody’s
system.
• The greatest contribution of the new-generation
carriers is improvement in the loading and unloading
process.
• Airport costs cannot rise in a time when airplane
costs are decreasing.
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More Things to Think About
David Pang, ACI Pacific Chairman
• Ideally, airports are at the center of integrated multimodal flows of people, goods, information and
capital.
• As the focus of flows, airports are also at the center
of crises.
• Airports are:
an infrastructure business.
a service business.
an “experience” business.
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Do We Agree?
• If so, what are the implications for our customers and
the ability to render expected service?
• What are the consequences of falling short?
• What are the signs of inadequate service?
• Is it possible to be all these things, successfully?
• Is partnership the answer?
• How do airports reconcile the low cost/high service
conundrum?
Qu i c k T i m e ™ a n d a
T I F F (Un c o m p re s s e d ) d e c o m p re s s o r
a re n e e d e d t o s e e t h i s p i c t u re .