Transcript ® atempo - nueva Users evaluate „Nutzerinnen und Nutzer evaluieren“ ® atempo - Graz training and career.

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atempo - nueva
Users evaluate
„Nutzerinnen und Nutzer evaluieren“
®
atempo - Graz
training
and career
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Leitbild
Gleichstellung
von Menschen
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Auszug aus dem Leitbild
„Unsere Produkte
und Dienstleistungen
sind nur deshalb so gut wie sie sind,
weil Menschen mit Lernschwierigkeiten
und Behinderungen
in die Produktion und Erbringung
eingebunden sind.“
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nueva: an innovative evaluation
method
nueva is an evaluation
method for describing and
measuring the quality of
services for people with
learning difficulties and
disabilities.
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nueva: An Innovative Evaluation
Method
• nueva Experts visit the residents
at work (sheltered workshops) or at
home and interview (or observe)
them individually.
• The customers there are asked to
describe the service from their
point of view.
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nueva-evaluators
The nueva evaluators are persons with
learning disablilities
Before nueva they worked in shetered
workshops and lived in supportes living
houses.
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7000 interviews and observations
in 6 countries
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Austria
Germany
Italy
Norway
Czech Republic
Israel
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nueva – network and partnership
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It‘s all about the quality of
care that the customers actually
receive!
Service providers
• Residential care homes
• Assisted living communities
(full- or part-time assistance)
• supported living service
• sheltered workshops
Customers
People with learning difficulties:
• who live in different types of
residential opportunities
• who are customers of
Occupational Therapy Services
1. How do customers view the service?
2. How satisfied are they?
Consumer Outcome Quality
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Prinzipien von nueva
Empowerment
Strengthening self-determination, self esteem and autonomy
Normalisation and Inclusion
Living and working as anyone else/as normal as possible – taking
on socially accepted roles
Customer Orientation
Getting from fosterlings to customers
Participation
„Nothing about us without us“
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Customer Orientation
Nueva brings about a change in
the social role
People with learning difficulties are
becoming:
• costumers
• experts
Empowerment Normalisation Participation
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basic rights for consumers
Choice
Voice
Exit
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UN-Konvention über die
Rechte von Menschen mit
Behinderung
Artikel 19: Unabhängige Lebensführung und
Einbeziehung in die Gemeinschaft
„ … die Möglichkeit zu haben, den Aufenthaltsort zu
wählen und zu entscheiden, wo und mit wem sie leben,
und nicht verpflichtet sind in bestimmten Wohnformen zu
leben…“
Artikel 21: Recht der freien Meinungsäußerung,
Meinungsfreiheit und Zugang zu Informationen.
Artikel …
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nueva training how to become a
nueva evaluator
• nueva can be learned
• a complete nueva training takes
a half year or two years
• nueva trains with future
evaluators and staff between 30
and 85 days
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nueva training
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Phase 1: Building up
the project
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Phase 2: First year of training
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Phase 3: Second year of training
Test evaluation
End of
training
Phase 1
• Getting partner in the nueva network
• Building up the structure and organisation
• Acquiring and assessing partipants
• Basic knowledge: nueva handbook
nueva methodology
nueva instruments
Phase 4: starting
the nueva
company
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Phase 1: Building up
the project
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Phase 2: First year of training
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Test evaluation
nueva training
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Phase 3: Second year of training
End of
training
Phase 4: starting
the nueva
company
Phases 2 and 3: participants
• General modules:
Introduction, mobility and orientation, PC basics, Word basics, Excel
basics, internet and email, personal development, forms of handicap,
basics of communication, communication in the office, time management,
attitude to work, privacy protection, labour legislation, …
• General nueva modules:
getting to know living and working offers, theory of needs according to
Obrecht, quality and indicators of quality, the value of nueva, presenting
nueva, understanding and presenting nueva results, nueva online
catalogue…
• Specific nueva modules:
nueva interview, nueva observation, interview techniques, observation
techniques, nueva database, mobility checks, …
• nueva test evaluations (6 months)
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Phase 1: Building up
the project
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Phase 2: First year of training
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Test evaluation
nueva training
Phase 2 and 3: staff
• Marketing
• Networking and lobbying
• Quality development and assurance
• Preparation for the start of the nueva company
Phase 4
• Start of the nueva partner in the nueva network
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Phase 3: Second year of training
End of
training
Phase 4: starting
the nueva
company
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Meine Arbeit als
Nueva - Evaluatorin
Durch meine Ausbildung bei atempo und meine
Erfahrungen in der Nueva-Arbeit bin ich eine
Expertin geworden.
Ich habe meine Kommunikation verbessert.
Ich habe gelernt, rechtzeitig „nein“ zu sagen.
Ich habe gelernt, was das richtige Tempo ist,
meine Arbeit gut zu machen.
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Meine Arbeit als
Nueva - Expertin
Wir gehen in Werkstätten und Wohnangebote
und erklären Nueva.
Wir machen Interviews mit den Beschäftigten
oder den BewohnerInnen.
Wir geben die Daten in den Computer ein.
Wir präsentieren die Ergebnisse.
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The four keypoints of nueva
1. Developed out of the
users view
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1. The users view
 the questions have been developed
through the intense involvement of people
with learning difficulties and disabilities and
reflect their particular needs and interests
are formulated in their own wording
 questionnaires are being revised every two
years
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The four keypoints of nueva
1. Developed out of the
users view
2. Evaluators are out
of the peer group
themselves
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nueva Evaluators have…
Field experiences
Theoretical knowledge
Both in housing and
occupational therapy
services
2-year training programme
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The four keypoints of nueva
1. Developed out of the
users view
3. Objectified criteria
as basis
2. Evaluators are out
of the peer group
themselves
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3. Objectified Criteria
Users
users are asked to describe how
things are, not whether that‘s
good or bad
they also get new informations
and ideas
„Can you choose
which work you do in
your working
group?“
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The four keypoints of nueva
1. Developed out of the
users view
3. Objectified criteria
as basis
2. Evaluators are out
of the peer group
themselves
4. Coparability of the
results
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4. Comparable results
 nueva exists for different types of
offers
questionnaires are fully structured
and standardised
service providers can therefore
compare their results
users can see how it is elsewhere
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nueva: the film
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More Info:
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Heinrichstraße 145
A- 8010 Graz
Tel.: 00 43 / (0) 316 / 81 47 16 – 25
Fax: 00 43 / (0) 316 / 81 47 16 – 20
Mail: [email protected]
Mail: [email protected]
www.atempo.at
www.nueva-network.eu
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nueva is working with…
1. Verbal interviews in an
easy-to-understand language
2. Pictures and symbols
3. Observation
4. Checks for suitability for particular
types of disability
5. Collection of basic data
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Results
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…five
Quality Dimensions
Self advocacy
Safety
Therapie
Gesundh.
for all Live
Areas:
Normalisation and Integration
Promotion
Care
Satisfaction
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Quality Profile – Quality Dimensions
High value
Low value
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Quality Profile
result
standard
Erresult for
comparison
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Live areas
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General Aspects
Everyday working life
Work and employment
Social contacts
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Analysis of Live Areas
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Special analysis
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Chart
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Benchmarking
Ambulante Wohngemeinschaften Typ 1 geordnet nach Privatsphäre
100
90
80
70
60
50
Ambulante Wohngemeinschaften Typ 1 geordnet nach Sicherheit
(alle Qualitätsdimensionen)
40
100
30
90
20
80
10
70
0
60
Privatsphäre
50
-10
40
-20
30
-30
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Selbstbestimmung
Sicherheit
Privatsphäre
Förderung
Betreuung
10
-40
0
-50
-10
-60
-20
-70
-30
Streuungen am bulante Wohngem einschaften Typ 1 (alle Qualitätsdim ensionen)
-40
-80
-50
-90
-60
-70
-100
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-80
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10
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-90
Selbstbestimmung
-100
Sicherheit
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11
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Privatsphäre
Förderung
Betreuung
Mutual Learning through comparison
within or between service provider(s)
-100 -90
-80
-70
-60
-50
-40
-30
-20
-10
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10
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90
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Presenting the results for the
users
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nueva – online catalogue
www.nueva-online.info
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Nueva is working for…
Service providers
Costumers
Authorities
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The advantage for the
service users
 Customers get the possibility to speak about their
personal view of the service-quality
 Nueva takes them seriously with their opinion
 The get a lots of information out of the catalogue
 They can compare different services
 Tey can make more informed proposals
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The benefit for
service providers
 feedback about the
consumer outcome quality
 data for QM and controlling
 relevant information for
service development
 benchmarking data
 platform for presentation of the own offer
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The benefit
for authorities
 catalogue and website
for consumer information
 data for controlling
 relevant information for
development of the service system
www.nueva-online.info