Transcript MAS Powerpoint Presentation

PPL MEMBER
ADVANTAGE
SERVICES
Get the advantage!
Top 10 Reasons
You Need To Get The
Advantage
 U. S. - $5.95
 Canada - $6.95
No Registration Fee
Emailed direct
to the
Associate
 Active Members
 Referrals & Leads
 Dissatisfied Members
 Satisfied Members
 Precancel
 Contact History
 Correspondence
Rest assured – any incorrect data, reorders, urgent issues will be
handled immediately while communicating with the members
Connection Page
My Account Page
Key Points About Customer Care
 Customer Care provides the service to our members.
 Each call is recorded to ensure the quality of our service.
 PPL offers incentives to Customer Care Professionals
to promote a higher level of service.
 Customer Care Professionals are compensated for each saved
membership.
 In addition, Customer Service Professionals can earn a Performance
Bonus for higher levels of commitment to service.
 The Department offers ongoing training & multiple resources to their
Professionals, again with the goal of an outstanding service level for our
members.
 The Department sets a high standard of service and enjoys rewarding
the Professionals for their commitment to excellence.