Transcript Stork

Stork Maintenance Management B.V.
The contribution of maintenance to the
performance and economic value of your
assets
Presentation to European Plant Engineering Life Cycle
Conference
The Hague
April 11th, 2005
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Contents
Introduction to Stork
Trends & developments in maintenance
Asset Performance Improvement
 Overview
 “Best in class” maintenance
 Integrated Services Contract
Conclusions
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Established in 1827 - World-wide presence today
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Investors recognise Stork’s consistent performance
Stork Share Price growing strongly
EUR
Solid, profitable business
30
Revenue
$2,3bln
25
Operating profit
$150mln
Employees
12500
Market capitalisation
$1,2bln
Net cash (debt)
$142mln
20
15
+180%
10
5
0
jan02
jul02
jan03
jul03
jan04
jul04
jan05
Major Locations
PELC , The Hague April 11th 2005
Benelux, USA,
Caribbean, Middle
East
Stork Maintenance Management B.V.
Stork comprises four core businesses –
Technical Services the largest
Revenue
Emp.
Technical
Services
Aerospace
Prints
Food
Processing
Other
$1,011mln
$629mln
$259mln
$189mln
$229mln
6,300
3,200
1,500
800
700
$2,316mln
12,500
Data: 2004
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
We deliver a comprehensive range of value
added services to our customers
Technical
Services
Program Management
Project Management
Integrated Services Contracts
Shutdowns, turnarounds,
modifications, plant relocations
Maintenance Management
Asset performance improvement,
CMMS, RCM, consulting,change
management
Power Services
Steam and Gas turbine solutions
Electrical & Instrumentation
Medium & High Voltage Services,
Industrial automation
Engineering & Construction
Conceptual design, FEED,
Construction and Fabrication
Specialist Services
PELC , The Hague April 11th 2005
Integrity testing, Calibration,
Rotating Equipment,, Safety,
equipment rental
Stork Maintenance Management B.V.
Leading customers across most industries –
a strong track record in Oil & Gas
Oil, Gas
Chemicals
Energy and utilities
Other
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Stork (GLT) manages long term upgrade of largest
onshore gas production facilities in Europe
Project Scope
Project Description
8 year Contract signed in 2002 - Value
>EUR100mln/year
Engineering and construction
Stork-NAM working relationship since 1996
Maintenance
Total investment in upgrades EUR1,95bln
“We are extremely satisfied with the performance
and teamwork. All work is executed according to
plan. It is worth noting that by now over 1000 man
years work has been carried out without a lost
time injury”
Henk Niezen, NAM project manager
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Stork (AJS) currently managing the only cross- border
Integrated Services Contract in the North Sea
Project Scope
Engineering and construction
Maintenance
Project Description
7 year ISC - Value >EUR100mln/year
~ 50 offshore production locations &
2 gas treatment centers
Support facilities in UK and NL
CONFIDE NTIAL
Services
Projects
Asset boundary
EON
Contract management of projects
Solepit/Silverpit
Leman
Sean/Inde
EOW
1
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Contents
Introduction to Stork
Trends &
& developments
developments in
in maintenance
maintenance
Trends
Asset Performance Improvement
 Overview
 “Best in class” maintenance
 Integrated Services Contract
Conclusions
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Trends & developments in maintenance

Global economics are forcing an increased emphasis on asset performance
improvement




Reduced amount of investment in building new plants

Emphasis on performance of existing assets

EPC companies
EPC Maintenance providers
Asset managers are seeking to apply proven concepts, best practices and new
technologies


Lower cost and increased reliability/availability
Without compromising SHEQ
Looking for new innovative ways to improve Maintenance and improve cash flow
Owners are focussing on core competences and are making increased use of
outsourcing and partnering with maintenance providers
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Contents
Introduction to Stork
Trends & developments in maintenance
Asset Performance
Performance improvement
Improvement
Asset
 Overview
 “Best in class” maintenance
 Integrated Services Contract
Conclusions
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
The Stork Way to Asset Performance Improvement
C
A
S
H
PROformer
Integrated Services Contract
Reliability Centred Maintenance
Workflow management
Turn-around management
Subcontractor management
Improve Cash Flow
Relative Impact:
High
Asset Performance
Do the Right Things
- effectiveness Do the Things Right
- efficiency @ The Right Price
- (sub)contract costs -
PELC , The Hague April 11th 2005
Low
Stork Maintenance Management B.V.
Improve Asset Performance
Avalaible Time
Production open
Available time for production
Operational time
Stand still
Nett operational time
Speed loss.
Effect. Operat. time
Qual.Loss
Prod.closed
Other
No Prod.
OEE
Effective OEE are often as low as 50 – 60 %
• Ice cream
75%
86%,
• Natural gas
94%
98,2%, Installation Availability
• Bottling line
75%
85%
Production Line
• Pet food
75%
85%
Prod. Line, Maint.Costs. -15%
Production Line (TPM)
Increases of OEE with 10 – 20% can be achieved
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
The contribution of maintenance
to the asset performance and economic value
of the Boeing 747
technical departure
reliability
24 hrs
97%
down-time A-check
80%
Increases in inspection
intervals are based on
analysis of inspecton findings,
operational info and
modifications
750 fh
8 hrs
100 fh
example: Boeing 747
1972
time
PELC , The Hague April 11th 2005
2002
Stork Maintenance Management B.V.
PROformer analyses asset performance across value chain
PROformer
(ROI) %
18%
VA LUE
-5%
P OTENTIAL EV EUR
4.631. 981
poor prod.qual.c us t.
205
2074
Number of unit s
82114560
82114560
Value Pro po sition
Technica l qua lity
increas e %
0%
number out of produc t
0
90112
Service qua lity
Timin g qua lity
Return (inc ome) EUR
3.525. 917 -1.106. 064
Net Revenue EUR
37.719. 681 37.215. 181
Reputat io n qua lity
Inbound
Logistics
Procurement
Operations&
Maintenance
Outbound
Logistics
Sales
Product
Support
Relat io n qua lity
Price
Produc t Costs EUR
34.193. 764 38.321. 245
Personnel cost s
2.508. 718
3.600. 000
As set Utiliz at ion Plan. %
56%
80%
availabilit y
0,95
capacit y
0,97
qualit y
0, 999
OEE
0,92
Inventory inbound log. EUR
1.150. 000
2.300. 000
0,72
0, 9
Inventory out bound log. EUR
3.070. 000
9.200. 000
OVERALL
compl.handl.cost s
51. 373
540. 928
liability cost s
1. 027
10. 368
guarantee cost s
616
6. 221
Maintenanc e costs EUR
364. 244
394. 800
Invent ory cost s
844. 000 2.300. 000
Cos t inves ted c apital
1.954. 325 2.864. 000
0,99
0,64
Produc tion costs EUR
31.031. 195 32.762. 445
COSTS
PELC , The Hague April 11th 2005
TOTAL
53. 017
557. 517
Stork Maintenance Management B.V.
Contents
Introduction to Stork
Trends & developments in maintenance
Asset Performance
Performance improvement
Improvement
Asset
 Overview
 “Best in class” maintenance
 Integrated Services Contract
Conclusions
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Blueprint for maintenance processes:
the essentials for a best in class maintenance strategy and organisation
Inbound
Invoer
logistiek
logistics
Inkoop
Purchasing
Production
Produktie
&
onderhoud
Maintenance
Outbound
Uitvoer
logistiek
logistics
Verkoop
Sales
Value chain
Service
Quality model
(EFQM)
01096039
-0001
Maintenanceorganisation
organisation
Maintenance
-Preparejob
jobdescriptions
descriptions
-Prepare
-Preparecommunication
communicationmatrix
matrix
-Prepare
Defineorganisation
organisationstructure
structure
- -Define
Defineconsignment
consignmentagreement
agreement
- -Define
Organisationperformance
performance
Organisation
-ChangeBoard
Board(unsolved
(unsolvedconflicts)
conflicts)
-Change
Competencephilosophy
philosophy
- -Competence
MM 1
-31
Structureorganisation
organisation
Structure
Communicationinternal
internal
- -Communication
CommunicationStork
Stork
Nam
- -Communication
- -Nam
CommunicationStork
Stork
thirdparties
parties
- -Communication
- -third
MM 1-18
-Auditingofofprocesses
processes
-Auditing
Managementreports
reports
- -Management
- Evaluateorganisation
organisation
-Evaluate
Evaluatestructure
structure
- -Evaluate
MM -116
-Updateorganisation
organisationchart
chartand
andstaffing
staffing
-Update
Updateconsignation
consignationagreements
agreements
- -Update
Consignmentservice
service
- -Consignment
Supervisionon
onsite,
site,housekeeping
housekeepingincluded
included
- -Supervision
Meetings
- -Meetings
MRP
MRP
Maintenanceprocess
process
Maintenance
MM 1
-06
SGSP
-301
Maintenanceconcept
concept
Maintenance


RCM(FMEA)
(FMEA)
Dexter
activity register
register

RCM
Dexter
activity
-Legalobligations
obligations
-Legal
NEN3140Report
Report
- -NEN3140
Report
- -RBI
RBI Report
Report
- -IPF
IPF Report
list
- -Spares
Spares list
Spareparts
partsphilosophy
philosophy
- -Spare
-Selectionofofspare
spareparts
parts
-Selection
Organisation
&
Planningofofactivities
activities
Planning
SGSP
-303
-CreatePO
POplan
plan(SAP)
(SAP)including
includingclustering
clustering
MM 1
-15
-Create
DefineShutdown
Shutdownorganisation
organisation
MM 1
-20
- -Define
Determineshutdown
shutdownpackage,
package,
EXOP’s
modificationsincluded
included
MM 1
-21
- -Determine
EXOP’s
&&modifications
MM 1
-03
-Set
-upMaintenance
Maintenanceyear
yearplan
plan
/55 plan
plan
-Set
-up
-year
/-year
MM 1
-08
Documentcontrol
controlphilosophy
philosophy
Document
-Documentcontrol
controlphilosophy
philosophy
-Document
Definecluster
clusterdata
dataset
set
- -Define
- Managementsystem
systemprocedures
procedures
-Management
Certificate control,
control,structure
structure
accessability
- -Document
Document / /Certificate
accessability
&&
-Structuringarchive
archive
-Structuring
DocumentationProcedure
Procedure
Workinstruction
- -Documentation
Workinstruction
//
-Application
management
(Matrix,SAP,
SAP,CDW,
CDW,etc.)
etc.)
-Application management (Matrix,
ChangeProcedure
Procedure
Workinstruction
- -Change
Workinstruction
//
MM 0
-03
MM 1
-07
MM 1
-17
Common
Common
Equipmenthistory
history
- -Equipment
Hand
-overregister
register/ /documents
documents
- -Hand
-over
-Manuals
-Manuals
MM 1
-03
MM 1
-12
Prepare
workpackage
Prepare
workpackage
Checklists
lists
- -Check
Estimatecosts
costs
- -Estimate
- Documents(vendor
(vendor/ /design)
design)
-Documents
Workpermit
permitSystem
System
- -Work
Define
TRA’s
- -Define
TRA’s
parts(purchase
(purchase/ /spares)
spares)
- -parts
tools
- -tools
personell
- -personell
QCP
- -QCP
Executework
workpackage
package
Execute
siteaccess
access
- -site
workpermit
- -workpermit
asbuilt
builtjob
joborder
order
- -as
Inspection
Inspection
-Inspectionfiles
filescontrol
control
-Inspection
‘Stookboek’
VISA
- -‘Stookboek’
VISA
- Knowledge&&function
functionofofinspection
inspection
-Knowledge
Common
Common
Archivingdocuments
documents/ /drawings
drawings/ /jobs
jobs
- -Archiving
Archivingjobs
jobs
- -Archiving
Asbuilt
builtdocumentation
documentation(on
(onsite)
site)
- -As
Asbuilt
builtdrawings
drawings(on
(onsite)
site)
- -As
Usageofofapplications
applications
- -Usage
Usageofcommisioning
ofcommisioning
checksheets
sheets
- -Usage
check
MM 1-05
MM 1-10
MM 1-30
MM 1-26
SGSP
-305
Evaluatework
workpackages
packages
Evaluate
Reviewtask
tasklists
lists
- -Review
Notificationresearch
research
- -Notification
Evaluateinspection
inspection
Evaluate
Integrityinspection
inspection
- -Integrity
Technicalintegrity
integrityreport
report
- -Technical
SGSP
-302
MM -113
MM 1
-11
MM 1
-22
MM 1
-24
OperationalSupport
Support(OPS)
(OPS)
Operational
Definitionand
andevaluation
evaluationofofimprovements
improvements
- -Definition
Controllingand
andmaintaining
maintaining‘As
‘AsBuilt’
Built’drawings
drawings
- -Controlling
Handlingand
andcontrolling
controllingrequests
requestsfor
fordesign
designchanges
changes
- -Handling
MM -127
MM -129
SGSP
-306
SGSP
-204
Reports
- -Reports
-Improve
workpackage
-Improve
workpackage
-Datahistorian
-Datahistorian
Design
- -Design
-UpdateMRP
MRP&&MYP
MYP
-Update
Common
Common
-Keeparchive
archiveup
up
-to-date
-Keep
-to-date
-Improveas
asbuilt
builtprocedure
procedure
-Improve
Keepsafeguarding
safeguardingmemorandum
memorandum
-to-date
up
- -Keep
-to-date
up
Inspection
Inspection
Close
-outofofinspection
inspectionstops
stops
- -Close
-out
Reportsupdate
update
Reports
MM 1-25
MM 1-19
MM 1-28
SGSP
-107
Inspection
Inspection
Archivingdocuments
documents/ /drawings
drawings/ /jobs
jobs
- -Archiving
Determineinspection
inspectionstops
stops
- -Determine
Documentation
Documentation
Checkdocuments
documents-site
-site
on
- -Check
on
PROCES
PLAN
Configurationmanagement
managementphilosophy
philosophy
Configuration
-Equipmenthistory
historycontrol
control(including
(includinglegal
legalobligations)
obligations)
-Equipment
-Assetmanagement
management/ /information
information
-Asset
Materialmanagement
management
- -Material
(BillOf
OfMaterial)
Material)
- -BOM
BOM (Bill
Certificering
tools&&service
serviceequipment
equipment
- -Certificering
tools
dataininSAP
SAP
- -Equipment
Equipment data
-Assignmentofofequipment
equipmenttotopartners
partners
-Assignment
-ListNAM
NAMequipment
equipment/ /materials
materials/ /tools
tools
-List
Managementsystem
system
Management
ProceduresWorkinstructions
/
- -Procedures
/Workinstructions
-DefineVGWM
VGWMplan
plan
-Define
Toolbox/ /WVO
WVOplanning
planning
- -Define
Define Toolbox
-Workinstructions
QC
-Workinstructions
QC
QCplans
plans
- -QC
MM 1
-02
MM 1
-03
DO
CHECK
Configurationmanagement
management
- -Configuration
- Identificationofofcritical
criticalequipment
equipment
-Identification
UpdateAsset
Assetinformation
information
- -Update
- Asset/ /Tag
Taginformation
information
-Asset
Equipmentrecord
recordcards
cards
- -Equipment
ADJUST
-Controlon
onsite
siteofoftools
tools&&service
serviceequipment
equipmentcertification
certification
-Control
Processes
(SM3)
MM -107
MM -114
SGSP
-301
Quality, Health,
Health,Safety,
Safety,
Quality,
Environmentand
and Well
Well
-being
Environment
-being
(PGVP)
(PGVP)
PGVP
PGVP
PGVPManagement
Managementsystem
system
- -PGVP
VCAcertificering
certificering
- -VCA
ProcedureWorkinstruction
/
hemicalson
onsite
site
- -Procedure
/Workinstruction
CChemicals
ProcedureWorkinstruction
/
astedisposure
disposure
- -Procedure
/Workinstruction
wwaste
Toolboxmeeting
meeting
- -Toolbox
SMATrounds
rounds
- -SMAT
WVOmeeting
meeting
- -WVO
Review
QCP’s
- -Review
QCP’s
ReviewQC
QCdocuments
documents
- -Review
EvaluateQC
QCdocumentation
documentation
Evaluate
QCPEquipment
Equipmentinspection
inspectionfiles
files
- -QCP
Prepareannual
annualinspection
inspectionfile
file
- -Prepare
Inspectionassurance
assurancesystem
system
Inspection
NAM‘inspectie
‘inspectie
zorgsysteem’
requirements
- -NAM
zorgsysteem’
requirements
Information
Information
Management&& Technology
Technology
Management
(IM/IT)
(IM/IT)
Contracting,Procurement
Procurement
Contracting,
andLogistics
Logistics
and
(CP&L)
(CP&L)
Finance&& cost
costcontrol
control
Finance
IM/ITphilosophy
philosophyw.r.t.
w.r.t.maintenance
maintenance
IM/IT
-IM/ITplan
plan
-IM/IT
Back
-upphilosophy
philosophy
- -Back
-up
-Setup
upIM/IT
IM/ITplan
planw.r.t.
w.r.t.maintenance
maintenance
-Set
-Workingpractices
practicesMaintenance
Maintenancew.r.t.
w.r.t.applications
applications&&program
program
-Working
Back
-upmanagement
management
- -Back
-up
ConditionBased
BasedMaintenance
Maintenance(CBM)
(CBM)
Condition
MaintenanceMonitoring
MonitoringCentre
Centre(MMC)
(MMC)
- -Maintenance
systems&&requirements
requirements
- -Define
Define systems
FinancePhilosophy
Philosophy
Finance
invoices
- -Handling
Handling ofofinvoices
OPSsupport
supportbudget
budget
- -OPS
SGSP
-521
-LumpSum
Sumprizes
prizes
-Lump
-CBAestimates
estimates&&unit
unitrates
rates
-CBA
-MEB
-MEB
-BudgetRFM
RFM
-01t/m
t/mRFM
RFM
-10
-Budget
-01
-10
-Makeplan
planfor
forcosts
costsregistration
registration
-Make
Budget2003
2003
-2007
- -Budget
-2007
Supportofofapplications
applications/ /programs
programsoffice
office
- -Support
Supportofofapplications
applications/ /programs
programson
onsite
site
- -Support
MakeBack
Back
-up’s
- -Make
-up’s
- Analyseprocess
processdata
data
-Analyse
Reporton
ontechnical
technicalperformance
performance
- -Report
Procure/ /acquire
acquire/ /store
storespares
spares&&materials
materials
Procure
UseNAM
NAMcontracts
contracts
- -Use
-FinalizeContracts
Contractsservices
services/ /material
material
-Finalize
Materialsstandards
standards
traceability
- -Materials
traceability
//
Warehousingofofmaterial
material
- -Warehousing
tockmaterial
materialplan
plan
-S-Stock
management
- -Spares
Spares management
Determinematerial
materialcriticality
criticality
- -Determine
Materialmanagement
management
- -Material
qualificationplan
plan
- -Subcontract
Subcontract qualification
plan
- -Warehousing
Warehousing plan
Transportplan
plan
- -Transport
CP&Lphilosophy
philosophy
CP&L
CP&Lplan
plan
- -Define
Define CP&L
ProcedureWorkinstruction
/
aterial/ /ordering
orderingofofservices
services
- -Procedure
/Workinstruction
mmaterial
SGSP
-522
PELC , The Hague April 11th 2005
Costs&&time
timeregistration
registrationininSAP
SAP
- -Costs
- Auditablesystem
system
-Auditable
CBAfinal
final
- -CBA
Asbuilt
builtworkpackages
workpackages
- -As
BudgetManagement
Management&&Cost
CostControl
Control
- -Budget
Monthlyreports
reports
- -Monthly
UpdatePGVP
PGVPplan
plan
Update
Updateschema
schemaToolbox
Toolbox/ /WVO
WVO
- -Update
-Reviewofofchemicals
chemicalson
onsite
site
-Review
EvaluatePGVP
PGVP
Evaluate
Controlofofwaste
wastedisposure
disposure
- -Control
Controlofofchemicals
chemicalson
onsite
site
- -Control
Entranceprocedures
procedures
- -Entrance
Jobdescriptions
descriptions
- -Job
Meetingschedule
schedule
- -Meeting
Auditingofofprocesses
processes
- -Auditing
Updateinspection
inspectionassurance
assurancesystem
system
Update
UpdateManagement
Managementsystems
systems
Update
EvaluateIM/IT
IM/ITtools
tools&&systems
systems
Evaluate
-UpdateIM/IT
IM/ITplan
planw.r.t.
w.r.t.maintenance
maintenance
-Update
Define/ /update
updateCBM
CBMrequirements
requirements
- -Define
SGSP
-508
EvaluateCP&L
CP&Lsuppliers
suppliersperformance
performance
Evaluate
Turnoverrate
rate
- -Turnover
Deliverytime
time
- -Delivery
Reliability
- -Reliability
Accessability
- -Accessability
Controllability
- -Controllability
EvaluateFinance
Financephilosophy
philosophy
Evaluate
Contractreports
reports
- -Contract
PerformanceIncentives
Incentives(IF1
(IF1t/m
t/m IF4)
IF4)
- -Performance
-BudgetsRFM
RFM01
01tilltillRFM
RFM10
10
-Budgets
SGSP
-509
UpdateCP&L
CP&Lplan
plan
- -Update
Updateservice
serviceagreements
agreements
- -Update
Updatewarehousing
warehousingplan
plan
- -Update
-UpdateRFM
RFM01
01tilltillRFM
RFM10
10
-Update
Updaterequirements
requirementsw.r.t.
w.r.t.cost
costcontrol
control
- -Update
Stork Maintenance Management B.V.
Organising the Maintenance Process
task 1
Planning
task 2
Gatekeeper
task 3
task 4
task 5
Description
- objectcode
- discipline
- interval
Work
-instructions
Reliability Centred Maintenance
(continuous development)
Workflow management
Maintenance
Delivery
Break–
down
CMMS
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
The maintenance scan:
a structured approach to establish the potential for asset improvement
Areas of Improvement Potential
 Reliability
 More revenue from production due to less and shorter breakdowns
 Availability
 More revenue from production due to less and shorter shut-downs
 Costs
 Effective;
 Efficient;
 Quality;
meet target
less resources, less waste
less re-work
 Risks
 HSE
 Assets and customer performance
 Image
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Maintenance scan results will be linked
to the SM³ model for rapid prioritisation
PLAN
1
2
3
4
5
6
7
8
9
10
11
12
13
Maintenance strategy
Asset managment
Maintenance program / RCM
Workflow management
1st line maintenance
Shutdown
Materials management
Facility management
Subcontracting
Human resource management
Master data
SHEQ
Financial
55%
74%
48%
40%
13%
64%
70%
95%
47%
45%
22%
93%
50%
PELC , The Hague April 11th 2005
DO
40%
54%
70%
53%
30%
71%
87%
97%
64%
58%
20%
91%
76%
CHECK
ADJUST
46%
46%
11%
29%
0%
38%
40%
100%
75%
0%
63%
77%
0%
13%
90%
50%
3%
75%
100%
68%
87%
0%
Stork Maintenance Management B.V.
Maintenance Templates
MMS = Maintenance Management System

Andere gangbare afkortingen:
OBS;OIS;CMMS;EAM
Actie

Omschrijving van de activiteit(-en) om de storing te
verhelpen/herstellen
Afdeling

Zelfstandig opererende unit binnen een bedrijf met
financiele verantwoordelijkheid

Voorbeelden: TD, Produktie, logistiek, etc

Voorwaarde: elke afdeling heeft minimaal een
Kostenplaats
Discipline

Onderverdeling personeel a.h.v. technische
discipline

Op discipline niveau worden verrekeningstarieven
Leadership
People
People
Management
Satisfaction
Policy & Strategy
Resources
PELC , The Hague April 11th 2005
Processes
Customer
Business
Satisfaction
Results
Impact on
Society
Stork Maintenance Management B.V.
Performance Monitoring
Standard Management Reports
Modules
 Maintenance
 Accounting
 Purchasing
 Warehouse
 Labor
Wo Counter
240 0
200 0
160 0
120 0
800
400
0
No Type Of Work
2001 Q 4
2001 Q 3
70: Cala miteiten
60: Sma ll Projects Ma intainability
59: Stud ie
56: Sma ll Project < 50 000
55: Main tenance Serv. Supp.
54: Prod . Service Sup port
2001 Q 2
53: Plan matig Onderho ud (PM)
51: Stor ingen
48: Rep aratie uit PM
2001 Q 1
01: Sma ll Projects > 5 0000
2001 Q 1
01: Sm all Projects > 50000
2001 Q 2
2001 Q 3
2001 Q 4
2001
0
0
0
0
0
211
91
121
134
557
51: Storingen
1190
53: Planm atig Onderhoud (PM)
48: Reparatie uit PM
1415
1538
1348
5491
2308
2117
2007
2004
8436
54: Prod. Service Support
46
45
83
58
232
55: Maintenance Serv. Supp.
25
35
37
95
192
56: Sm all Project < 50000
19
21
65
66
171
59: Studie
0
0
0
0
0
60: Sm all Projects Maintainability
0
0
0
0
0
0
3824
0
3738
0
3875
0
3729
0
15166
70: Calam iteiten
All Types Of Work
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Contents
Introduction to Stork
Trends & developments in maintenance
Asset Performance
Performance improvement
Improvement
Asset
 Overview
 “Best in class” maintenance
 Integrated Services Contract
Conclusions
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
How do we get the organisations of the
customer and the service provider work jointly
towards asset performance improvement?
B
A
 Value creation




Cost reductions
Them – us culture
Double work
Misaligned interests and
objectives
 Managing the KPI’s instead of
the business
 No attention given to transition/
change management
 Customer dissatisfaction
 Promotion of best practices
 Sharing of common processes
?
 Integrated team
 Planning integration
 Optimisation and management
of supply chain
 HSE performance
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
ISC objective is delivery excellence and
realisation of continuous improvement
Transition
Transformation
Delivery Excellence
B
Get the basics right first
Manage Integrity & Safety
No Compromises
Business
as
Usual
Perfect
Delivery
Value Generation
Joint Review & Improve Loop
Innovation
A
Shorten
Steepen
PELC , The Hague April 11th 2005
Extend
Stork Maintenance Management B.V.
Integrated team:
focus on delivery and continuous improvement
ISC Project
Director
UK Delivery
Manager
Finance
Manager
AssetSouth
Delivery
T/Leader
NL Delivery
Manager
Asset Central
Delivery
T/Leader
Technical
Service
Manager
Construction
T/Leader
Fabric
Services
Close
Out
T/Leader
Maintenance Engineering
Maintenance Strategy and Challenge
Best Practice Conduit
Analyse and Improve
Process and Procedural Management
Resource management
Specialist Skills Pool Management
Technology Enhancement and Challenge
Process and Procedural Management
CAT Team Leadership and Development
Modifications Implementation
Scaffolding
Painting
Insulation
Architectural
Close Out
- Modifications
- Maintenance Input
- SAP Updates
- Punch-lists
SHEQ
Supply Chain
Maintenance
Engineering
Construction
Fabric Services
Close Out
PELC , The Hague April 11th 2005
Modifications
Maintenance
Operational Support
Engineering
T/Leader
Asset West delivery teams
Maintenance
Manager
Operational Procurement
Sub-contracts management and improvement
Materials management
Logistics Interface
IM / IT
Asset North delivery teams
Safety Management and Guidance
Quality System Management
Occupational Health Control
SHEQ Improvement Co-ordination
SHEQ
Manager
Supply
Chain
Manager
Information and Knowledge Management
Document Management
Systems Alignment and Development
Cost/Planning
Modifications
Maintenance
Operational Support
IM/IT
T/Leader
Business Planning
Cost Management and Information
Operational Planning
Progress Reporting & AFC’s
Bus Performance
Asset Central delivery teams
Cost
Planning
T/Leader
Modifications
Maintenance
Operational Support
Business
Performance
Manager
KPI’s
Scorecards
Business Reporting
Performance Measurement and Improvement
Contractual Alignment
Asset North
Delivery
T/Leader
Individual Capital
Project
Managers
Delivery Engineers
Asset South delivery teams
Commercial
T/Leader
Modifications
Maintenance
Operational Support
Delivery Engineers
ISC Capital
Projects
Manager
NL & UK Capital Projects
Asset West
Delivery
T/Leader
HR
Manager
Stork Maintenance Management B.V.
Contents
Introduction to Stork
Trends & developments in maintenance
Asset Performance Improvement
 Overview
 “Best in class” maintenance
 Integrated Services Contract
Conclusions
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Conclusions

Global economics are forcing an increased emphasis on performance
improvement of existing assets

Best in class maintenance significantly contributes to better business results



Asset performance improvement
Reduction of maintence costs
Partnership i.e. Integrated Service Contracts provide a sound basis for
achieving asset performance improvement
PELC , The Hague April 11th 2005
Stork Maintenance Management B.V.
Thank You !
PELC , The Hague April 11th 2005