Transcript Knowledge Management Updates

Advancing Knowledge Management:
A Call to Action
John S. Halikowski
Director
Arizona Department of Transportation
AASHTO RAC – TRB State Representatives 2014 Annual Meeting, Madison, Wisconsin
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Top 10 Organizational Needs
Leadership and Strategy
2) Management of Intellectual Capital
3) Communities and Collaboration
4) Organizational Culture and Communication
5) Operations
6) Institutional Knowledge
7) Technology
8) Asset Management
9) IT Assets
10) Performance Measures
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Knowledge Management
Goal:
To make the organization act as intelligently as possible,
and realize the best value from its knowledge assets.
Objective:
Multifaceted Knowledge Management program woven into
the fabric of the organization.
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Knowledge Management
Value Proposition
Demographic and economic shifts have created
opportunities and challenges for DOTs
Knowledge Management processes can:
Foster innovation to overcome challenges
o Improve delivery of transportation projects
o Leverage increasingly limited resources
o
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Knowledge Management
Generations of Development
• Technology for
information storage
and discovery
First Generation
(1990s)
Second Generation
(2000s)
• Knowledge creation
• Knowledge transfer
and application in
business context
• Semantic technology
applications for
knowledge discovery,
processing, linking,
etc.
Third Generation
(2010s)
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Top 10 Organizational Needs
=
10 Facets of Knowledge
Management
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ORGANIZATIONAL NEEDS
Leadership & Strategy
KNOWLEDGE MANAGEMENT
Knowledge Leadership & Strategy
Management of Intellectual Capital
Intellectual Capital Management
Communities and Collaboration
Communities and Collaboration
Organizational Culture and Communication
Organizational Culture and Communication
Operations
Knowledge Operations
Institutional Knowledge
Organizational Learning
Technology
Knowledge Technologies
Asset Management
Knowledge Asset Management
IT Assets
Knowledge Architecture
Performance Measures
Knowledge Assessment and Evaluation
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“We are not just departments of transportation.
We are knowledge organizations that specialize
in transportation.”
— John S. Halikowski
summary statement
Knowledge Management Scan
November 2013
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