Transcript A Tool to Good Governance through Transparency Dr. PK

Right to Information:
A Tool to Good Governance through
Transparency
Dr. P.K. Mohanty
Joint Secretary & Mission Director (JNNURM)
Ministry of Housing & Urban Poverty
Alleviation, Government of India, New Delhi
[email protected]
Governance:
Three Key Actors
State:
Market:
Creating opportunities
for people
Creating a favourable
political, legal & economic
environment
Civil Society:
Mobilising peoples’
participation
Governance:
Interplay of Multiple Interfaces
Employer
Organizations,
Trade Unions,
etc.
State: Legislature,
Executive & Judiciary
NGOs,
Cooperatives,
etc.
State
Market
Civil
society
Market: Private Sector
Private
Voluntary
Organizations
etc.
Civil Society: Peoples’
Institutions
Addressing Governance
Governance:
“Exercise of political, economic and administrative
authority in the management of a country’s affairs
at all levels, including social and economic
resources.”
“Comprises mechanisms, processes and
institutions through which citizens & groups
articulate their interests, exercise their legal rights,
meet their obligations and mediate their
differences.”
Dimensions of Governance
• Exercise of authority: political, administrative and
economic
• Use of inputs - resources: social, economic, human
• Outcomes: social, economic, human development
• Delivery mechanisms and processes
• Institutions: formal and informal
• Participation of citizens and groups
• Mediation and conflict resolution mechanisms
• Institutional and managerial capacity to govern
The Good Governance Paradigm
Strategic Vision &
Consensus Orientation
Accountable
Participatory
Rule of Law
Good
Good
Governance
Governance
Effective &
Efficient
Transparent
Responsive
Equitable & Inclusive
Service Delivery:
Three Key Elements
Policy-making
Assessment
Implementation
Improving Service Delivery:
A Framework
• Adopting a Holistic Approach
• Enhancing Accountability
• Focusing Governance on the People
• Improving Performance
• Targeting the Poor & Disadvantaged
• Ushering in Transparency
Improving Service Delivery:
Adopting a Holistic Approach
SITUATION
STRUCTURE
STRATEGY
STAFF
STYLE
SHARED
VALUES
SYSTEMS & PROCESSES
SKILLS
People First:
Centering Governance on People
• Consultation: People should be consulted
regarding service levels & service quality
• Service Standards: People must be made
aware of what to expect in terms of level and
quality of services
• Access: People should have equal access to
the services to which they are entitled
• Courtesy: People should be treated with
courtesy and consideration
• Information: People must receive full and
accurate information about their services
People First:
Centering Governance on People
Contd…..
• Openness and Transparency: People should
be informed about the operation, budget and
management structures of government
departments
• Redress: People are entitled to an apology,
explanation and remedial action if the
promised standard of service is not delivered
• Value for Money: Public services should be
provided economically and efficiently
The Customer is Right
Rule No. 1
The customer is always right.
Rule No. 2
If you find the customer is wrong then return
immediately to Rule 1.
Stew Leonard
Dimensions of Accountability
Meeting specified
performance standards
and targets based on
Legal
verifiable indicators
Accountability
Performance
Accountability
Adherence and
conformance to legal
and administrative
rules, code of conduct
etc.
Financial
Accountability
How responsive and
Public Accountability How power holders
accountable are power
manage public
holders to their clients
funds
and citizens
Enhancing Public Accountability:
Nurturing & Sharing Values
Selfless
Ness
Leadership
Integrity
Probity
Honesty
Objectivity
Openness
AccountAbility
Improving Performance
“Government is famous for endless figures and
forms. To an outsider, it seems like an industry that
pays an enormous amount of attention to numbers.
People in government are always counting
something or churning out some statistical
report. But most of this counting is focused on
inputs; how much is spent, how many are served,
level of service each person receives. Very seldom
does it focus on outcomes, on results ”
David Osborne and Ted Gaebler; Reinventing Government, 1992
Why Measure Performance?
What gets measured gets done.
If you don’t measure results, you cant tell success
form failure.
If you can’t see success, you can’t reward it.
If you can’t reward success, you are probably
rewarding failure.
If you can’t see success, you can’t learn from it
If you can’t recognize failure, you can’t correct it.
If you can demonstrate results, you can win public
support.
Osborne & Gaebler, 1992
Performance Measurement Framework:
Outlay-Output-Outcome Linkages
INPUTS
PROCESSES
OUTPUTS
OUTCOMES
Instituting Performance Management
Draw Lessons
Key Performance
Indicators
Report
Measurable
Targets
Improve
Performance
Monitor
Performance
Review & Measure
Performance
Community
Participation
Community
Participation
Community
Participations
Planning Process
Development Priorities
& Objectives
Importance of Knowledge
Right to Information Act 2005:
Promoting Good Governance through
Transparency
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Any body owned, controlled or substantially
financed directly or indirectly by Government’
– defined as a public authority
Information includes that “relating to a
private body which can be accessed by a
public authority under any other law for the
time being in force”
Section 4 (1)b of RTI Act – Suo motu
Disclosure on 17 Items
Disposal of Information Requests
Central & State Information Commissions
Information Commission’s Report to
Legislature
Annual Disclosure by all Public Authorities
Role of ICT in Information Management &
Good Governance
• Demystifying Opaque Government Processes
and Procedures
• Effective Information Management for Decisionmaking & Implementation
• Promoting One Stop-shop Service Delivery &
Reducing Direct Interface between Serviceproviders and Citizens
• Improving Tracking of Performance, Enhancing
Accountability and Transparency
Right to Information:
A Central Piece in Good Governance
Form
Conform
Perform
Inform
Reform
Transform
Thank You