Transcript How Do I Contact Red/Blue Zone

What is the change?
Building Operations
December 2009
OBJECTIVES
1. To obtain efficiency by deploying trades directly into the
zones where they will start and end their day.
2. To simplify the way in which we deliver service to you.
3. To obtain greater familiarity and consistency with the
buildings.
4. To develop relationships between trades and customers.
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How did we get here?
April 2009 – Re-organization Announced
Summer 2009 – Building Operations Leadership Team Assembled
Summer 2009 – 18 Focus Groups with Trades and Customers
Sept 2009 – Re-align existing zones
Dec 2009 – Zone Implementation
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Building Operations – Vision Statement
“Create
outstanding university experiences by
maintaining and operating our learning
environment in the safest, simplest, most
sustainable, and efficient way.”
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What can the trades do in the Zone?
• Guideline: less than two days of work which could include repair
requests, and preventative maintenance. Minor customer
requested jobs such as hang a whiteboard, installation of an
electrical outlet, or painting of an office; however, we will require a
Customer Work Request to cover the cost of the materials.
• Ancillary Customers within each zone will continue to pay for
both labour and materials as they do in our current model.
• Trades person will determine whether they can accommodate
the request without affecting the other customers in the zone.
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How do I get work done in the Zone?
Your single point of contact is our Service Centre Desk who will
triage issues on your behalf (604-822-2173).
NOTE: Calls of Urgent Nature should be routed through our
Service Centre (Trouble Calls)
In the coming months, as relationships develop with your trades
people, you may choose to contact them directly.
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What Trades will work in the Zones?
Utility Workers – Are first responders for changing light bulbs and unplugging of toilets. Should the repair
require an electrician (ballast) or plumber, the UW sends to appropriate tradesperson.
Carpenters – Are responsible for items such as repair of wood & steel doors & windows (except lock
hardware), stairs and treads, gates, door hinges, VCT tile floors, installing items such as bulletin boards.
Painters – Are responsible for internal and external painting in buildings.
Electricians – Are responsible for items such as outlets and switches, burnt out ballasts on light fixtures,
tripped circuits, electric motors, automatic projection screens, light timers.
Plumbers – Are responsible for items such as plugged or leaking toilets or sinks, domestic hot and cold
water, gas leaks, pilot lights, drinking fountains, ceiling leaks.
CAITs (Controls Technician) – Are responsible for the Building Management System within a building. They
typically deal with problems such as heating, whole building hot water, pneumatic and digital controls
installation and testing, HVAC troubleshooting.
Maintenance Engineers – Are responsible for the inspections and system operation such as compressed
air, supply & exhaust fans or belts, chillers, pumps, filter changes, heating, ventilation, fumehoods, steam
operations within buildings and mechanical system isolation.
Millwrights – Are responsible for items such as replacement of pumps, changing fan pulleys, repair of
mechanical equipment.
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Who will be in your zone?
Zone Assignment Chart - November 20, 2009
Orange
Yellow
Green
Teal
Red
Blue
Brown
Grey
Facilities
Managers
James
Bellevance
Chris Skipper
Will Crocker
Rob
MacDonald
Adam
McCluskey
Katie Pikor
Greig
Samodien
Philip
Brusse
Utility
Worker
Antonio
Alama
Thomas
Cheng
Hoi Chow
Inhwa Jung
Surinder
Patrola
Gurdip
Hayre
Inderpal
Toor
Ivan Truong
Carpenters
Benedict
Castres
Brannen Bell
Manuel
Barreira
Gordon Dobie
Howard
Vornbrock
Ronald
Wessa
Tim Hunt
Neil
Malmquist
Painters
Antonio
Goncalves
Ricardo
Morgadinho
Bill
Provenzano
Kevin Morris
Doug
Hadwen
John
Wintle
Burke
Harmon
Jose Murta
Electricians
Paul Tees
Ian Crump
George Lim
Paul Cooke
Brian
Templeton
Andy
Afendoulis
Mark
Power
Chris Newell
Plumbers
Alan
Zarkovic
Antonio
Fabiano
Matthew
Randall
Jason
Whitefoot
Dwayne
Rentz
Dave
Wenzel
Derek
Creech
Harley Liu
CAITs
Dimitrius
Kavouras
Kam Saroya
Dariusz
Jaworski
Yeng-Choong
Ho
Kevin
Huynh
Derek
Sayer
Mike Paley
Tim Beattie
Millwrights
Tino Muscato
Mark Donald-Jones
Gordon Czuy
Lee McCormick
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How Do I Contact Yellow/Orange Zone …..
orangecarpenter
@buildingoperations.ubc.ca
orangepainter
@buildingoperations.ubc.ca
orangeplumber
@buildingoperations.ubc.ca
orangeelectrician
@buildingoperations.ubc.ca
orangecait
@buildingoperations.ubc.ca
orangemillwright
@buildingoperations.ubc.ca
778 689-2538
yellowcarpenter
@buildingoperations.ubc.ca
604 619-6267
778 689-2546
yellowpainter
@buildingoperations.ubc.ca
604 785-1465
604 818-5376
yellowplumber
@buildingoperations.ubc.ca
604 786-4089
604 831-0409
yellowelectrician
@buildingoperations.ubc.ca
604 786-4126
604 230-7747
yellowcait
@buildingoperations.ubc.ca
604 790-1844
604 862-4194
yellowmillwright
@buildingoperations.ubc.ca
604 862-4194
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How Do I Contact Teal/Green Zone …..
tealcarpenter
@buildingoperations.ubc.ca
tealpainter
@buildingoperations.ubc.ca
tealplumber
@buildingoperations.ubc.ca
tealelectrician
@buildingoperations.ubc.ca
tealcait
@buildingoperations.ubc.ca
tealmillwright
@buildingoperations.ubc.ca
778 686-3976
greencarpenter
@buildingoperations.ubc.ca
604 329-8498
778 689-2492
greenpainter
@buildingoperations.ubc.ca
604 315-5275
778 689-2485
greenplumber
@buildingoperations.ubc.ca
604 329-8779
778 689-2493
greenelectrician
@buildingoperations.ubc.ca
604 341-3759
778 689-2504
greencait
@buildingoperations.ubc.ca
604 329-4599
604 328-2667
greenmillwright
@buildingoperations.ubc.ca
604 328-2667
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How Do I Contact Red/Blue Zone …..
redcarpenter
@buildingoperations.ubc.ca
redpainter
@buildingoperations.ubc.ca
redplumber
@buildingoperations.ubc.ca
redelectrician
@buildingoperations.ubc.ca
redcait
@buildingoperations.ubc.ca
redmillwright
@buildingoperations.ubc.ca
778 689-2471
bluecarpenter
@buildingoperations.ubc.ca
778 554-3742
604 786-6853
bluepainter
@buildingoperations.ubc.ca
778 686-2857
604 230-6047
blueplumber
@buildingoperations.ubc.ca
778 554-3395
604 315-5868
blueelectrician
@buildingoperations.ubc.ca
778 686-0675
778 554-6125
bluecait
@buildingoperations.ubc.ca
778 554-8423
778 554-4102
bluemillwright
@buildingoperations.ubc.ca
778 554-4102
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How Do I Contact Brown/Grey Zone …..
browncarpenter
@buildingoperations.ubc.ca
brownpainter
@buildingoperations.ubc.ca
brownplumber
@buildingoperations.ubc.ca
brownelectrician
@buildingoperations.ubc.ca
browncait
@buildingoperations.ubc.ca
brownmillwright
@buildingoperations.ubc.ca
604 313-3484
greycarpenter
@buildingoperations.ubc.ca
778 689-2495
604 315-1382
greypainter
@buildingoperations.ubc.ca
604 240-0536
778 689-2458
greyplumber
@buildingoperations.ubc.ca
604 240-9125
604 341-2074
greyelectrician
@buildingoperations.ubc.ca
604 250-1746
604 612-8417
greycait
@buildingoperations.ubc.ca
604 312-8379
778 689-2453
greymillwright
@buildingoperations.ubc.ca
778 689-2453
greysteamfitter
@buildingoperations.ubc.ca
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How will Building Operations obtain feedback?
• Net Promoter Score
Weekly survey to ask one question:
“How would you rate your most recent experience with your
Building Operations zone team?”
0
1
2
3
4
Not Satisfied
Demonstration:
5
6
7
8
Neutral
9
10
Pleased
http://wapi.lbs.ubc.ca/survey/nps.asp
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What Can I Expect in the Next 3 Weeks?
1. Trades in the zones November 30th
2. Kick Off Events on Dec 1st & 2nd - come and meet your zone trades.
Yellow/Orange Zones - Tuesday, December 1 – 9:30-10:30 am – War Memorial Gym Lobby
Green/Teal Zones – Tuesday, December 1 – 1:30 - 2:30 pm – Ike Barber – Dodson Room
Red/Blue Zones – Wednesday, December 2 – 9:30-10:30 am – Kaiser Atrium
Brown/Grey Zones – Wednesday, December 2 – 1:30 – 2:30 pm – Food Nutrition Health Lobby
1. Trades will work through the back log of existing calls already reported
and in our maintenance system.
2. Increased communication from your tradesperson on issues that you
bring to their attention.
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What should I expect in the next few months?
1. Improved communication and delivery of service.
2. Emphasis will be on collaboration with the zone staff, we will
require weekly feedback in the form of NPS surveys.
3. Operational Effectiveness group will meet with the zone staff
weekly and collect their feedback on issues relating to stores,
vehicle use, parking, time cards, work flow, Blackberry use,
administrative challenges and others.
4. Continuous improvement through further focus groups.
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