Transcript Ctrip Extranet Instruction

Ctrip Extranet Instruction
Content
1
Extranet Instruction
General Information
Extranet Characteristic
Extranet Functionality
2
2
Q&A
General Information
Ctrip Extranet (e-booking system) has been designed and created by
Ctrip. It is capable to use for receptionist, business center, reservation
and sales department. Extranet supports 4 languages: Chinese, English,
Japanese an Korean. User in mainland China is able to access extranet
on cell phone.
Extranet functionality: Booking Process, Room Rate Update, Inventory
Update, Guests Reviews, Commission, Hotel Information
Other Tool: Cooperation Situation, Note, Statistic, User Setting.
Extranet address: ebooking.ctrip.com（Or ebooking2.ctrip.com）
IP：210.13.114.37 or 203.156.203.26
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Extranet Characteristic
Easy
Conven
ience
1、Free to use,
Easy to log in thru
web
2、Auto notice once
new booking coming,
reminder either
Sound or Note
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Real
Time
1、Process
booking in Extranet
to speed up
booking procedure
2、Update room
rate and room
availability on real
time
Benefits
1、Less Financial
Costs
2、Less Labor
Costs
3、More
effectiveness
Extranet Functionality
BOOKING
COOPERATION
HOTEL INFO
INVENTORY
Functionality
RATE
COMMENTS
COMMISSION
AUDIT
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Extranet Functionality
BOOKING
Click
accept or
refuse to
process
bookings
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INVENT
ORY
Update
inventory
on real
time
RATE
Update
rate on
real time
COMM
ENTS
Easily go
thru reviews
from Ctrip
members
Extranet Functionality
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AUDIT
COMMIS
SION
Hotelier is
able to
check if
guests no
show thru
extranet
Hotelier is
able to
check
commission
of each
booking
thru
extranet
COOPE
RATION
Hotelier is able
to view latest
statistics of
room nights,
average room
rate and other
data thru
extranet
HOTEL
INFO
Hotelier is
able to
update
hotel
information
and upload
any event
information
Q & A
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1
Unable to log in Ctrip extranet
2
Require logging in again when click
any functionality after logging in.
3
Lost Log-in ID
Unable to log in Ctrip extranet
Q1、Unable to log in Ctrip extranet
A：Address of Ctrip extranet is: ebooking.ctrip.com or
ebooking2.ctrip.com, there is no ‘www’ in front of the link.
Q2、Unable to log in as well even through favorites links
A：Delete the extranet address in the favorites, and key in
ebooking.ctrip.com directly which is supposed to be working.
Steps of Delete: click favorites- click organize favorites- choose web
address- click delete
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Require logging in again when click any
functionality after logging in.
 Q1: Require logging in again when click any
functionality after logging in.
 A: This is due to the limitation of authority in
your internet browser, please add our extranet IP
address 210.13.114.37 into approved list.
 Steps: Click the “Tools” －>Internet options－
>Content－>Enable－>Input the IP address in approved
Sites－>Always－>OK
 Please contact your IT team if it isn’t working at
all.
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Lost Log-in ID
Q1、Group Code、Hotel Code、Forget your Password
A：Contact Ctrip for Help
Land Line: 021-34064880 ext 83579、87483、82753 or 83578
Email：ebooking＠ctrip.com
Q2、Forget your Password
A：Input either group code or hotel code, Key in user name, verify
code and click ‘forget your password, an email or text will be sent you
later. Please contact Ctrip if you have not receive any email or text
since you click ‘forget your password’.
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Thank You