Transcript WHAT IS COMMUNICATION?

COMMUNICATION
SKILLS
LECTURE 1
Muhammad Nazim
WHAT IS
COMMUNICATION?
• Sharing information – ideas, feelings,
thoughts, needs, etc. etc.
• Sharing takes place from one person
to another in a way that it is
understandable.
• It involves systematic and continuous
process of speaking, listening and
understanding.
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WHAT IS
COMMUNICATION?
• Communication is a process
which involves sharing of
information
between
people
through a continuous activity of
speaking,
listening,
and
understanding.
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WHY IS COMMUNICATION
IMPORTANT?
• Talking is a basic instinct, but
communication is a learned activity.
• Improving upon the ability to talk is to
speak well and communicate
effectively.
• Communication connects people
together in the society. Modifies
behavior & brings change.
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WHY IS COMMUNICATION
IMPORTANT?
• Communication plays an important role in
almost all aspects of life.
• People have to communicate with each other
to exchange information, make decisions,
talk about new ideas , plans, proposals etc.
• Helps obtaining employment & successful
job performance.
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WHY IS COMMUNICATION
IMPORTANT?
• Working Hrs. spent in communication:
• 69% on speaking and listening.
• 17% on reading.
• 14% on writing.
• We live in a communication revolution - in
an age of increasing talk. Therefore, need
to learn to talk well & talk wise.
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THE COMMUNICATION
PROCESS
Sender
NOISE
Thought
Encoding
Channel
Feedback
Reception
Receiver Decoding
Understanding
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THE COMMUNICATION
PROCESS
• Problems occur in organizations due
to failure in Communication Process.
• Coaching, coordinating, counseling,
evaluating and supervising requires
understanding Communication
Process.
• Stages involved are: Idea, Encoding,
The Channel, Decoding, Feedback.
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THE COMMUNICATION
PROCESS
1. Idea
– Information exists in the mind
of the sender (source).
2. Encoding
– Source initiates a message by
encoding the idea. (e.g. speak,
write, gesture, expressions).
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THE COMMUNICATION
PROCESS (Contd.)
3. The Channel
– Medium that links the sender with the
receiver.
– Oral or a written medium.
– Dependent on effectivity.
– Immediate transmission, feedback,
permanent record, degree of negotiation,
destination, and nature of the content.
– Communication by more than one
channel.
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THE COMMUNICATION
PROCESS (Contd.)
4. Decoding
– Act of understanding messages.
– Conversion of sound waves into
ideas.
– Processes of decoding:
• ContentLanguage
• ContextParalanguage
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THE COMMUNICATION
PROCESS (Contd.)
• Content
– Spoken and written words.
– Words have different meanings.
• Context
– The way the message is delivered.
– Causes message to be misunderstood.
– We believe what we see than what we
hear.
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THE COMMUNICATION
PROCESS (Contd.)
5. Feedback: Provides two-way
communication through:
i. Evaluation
ii. Interpretation
iii. Support
iv. Probing
v. Understanding
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THE COMMUNICATION
PROCESS (Contd.)
• Noise
–Can hinder the development of
thought.
–Encoding may be faulty.
–Transmission may be interrupted.
–Inaccurate reception.
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SUMMARY
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