Transcript Document

Substantiating
Debit Card Transactions
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Substantiation
What is substantiation?
• Substantiation is documentation that an
expense is qualified.
• The IRS requires that HRA funds be used for
qualified expenses only.
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Substantiation
When will you be asked to substantiate?
• For card transactions used to pay expenses
from your HRA.
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Notification Requests
How will I be notified I need to substantiate?
• By mail or email.
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Claim Matching
What is claim matching?
• Once the electronic claim is received by
HealthEquity from Florida Blue, our system can
match it to your debit card transaction.
• Claims can be automatically matched to card
transactions based on the date, amount and
vendor.
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Claim Matching
When will the claim not automatically match to
my card transaction?
• If you pay for more than one date of service at a
time.
• If you pay a discounted or partial amount at the
time of service.
• If HealthEquity does not receive the claim from
Florida Blue (dental or vision).
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How to Claim Match
If the claim and card transaction do not automatically match, you can
match them from your member account. Select Reimbursement Account
Detail from the My Money tab:
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How to Claim Match
Select the Debit Card tab:
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Member Claim Matching
To match the claim or submit your documentation select the
Submit Documentation box:
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Submitting Documentation
Select your option to submit documentation:
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Matching Claims
Check the box next to the claim(s) that you paid with this
debit card transaction:
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Member Match
Your medical claim from Florida Blue is now matched to the
debit card transaction. This transaction has been
substantiated:
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Other Options For Substantiating
• Upload your documentation and/or explanation
of benefits directly to the debit card transaction
from your member portal.
• Send your documentation by mail, fax or email
(contact information is included in the
substantiation letter you received).
• Use the HealthEquity mobile app.
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Use The Mobile App
Convenient, powerful tools:
• On-the-go access
• Manage debit card transactions
• Take a photo of documentation with
phone and link to card transactions
• Match claims to card transactions
Available for iOS and Android
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Expert friends
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hours a day, every day of the year
Every step along the way
We are here to answer any questions you
have and help you maximize your savings
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