Transcript Internet Management Systems Public Wifi System

Wifi Hotspots &
Internet Management Systems
Roaming Public Wifi System
2nd July 2014
Why Choose Time Out Internet
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FLEXIBILITY! Time Out Internet own the Intellectual Property, therefore
changes, updates, enhancements and technology advancements can be
deployed, quickly, easily and at no cost to our clients keeping them at the
forefront of technology and meeting their business requirements.
Time Out Internet is an Internet Management System that allows you to
manage TEST MODEL patrons giving them a time and/or data quota for your
Internet network – wireless and/or cabled.
Time Out Internet is easy to use, cost effective and feature packed. It gives
businesses a multitude of options to manage their Internet offering to
customers depending on how their business is structured and what they
require.
Time Out Internet works perfectly for multiple users sharing the same internet
network and adds another level of security for you to track the identity of your
users.
Time Out Internet is an innovative and contemporary Internet Management
Systems company that has a reputation of excellence through their professional
approach to implementation of projects of all sizes.
Time Out Internet is experienced in working with clients of all sizes. From small
offices/shops to large businesses, Time Out Internet proudly delivers first class
technology solutions and support no matter the size of the organisation.
Time Out Internet Allows you to:
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Identify who is using your internet. Avoid being accountable for inappropriate
website access and piracy issues and comply to data retention obligations
Customise the client log in screen to show your web site or a special on offer
or even sell the space as advertising to get a return on your investment.
Multiple users or multiple devices (5) can access the Internet with the one
login. No need for a username and password for every device or user.
Set data and time limits ensuring that network resources are allocated
accordingly and users can only access the Internet during the time allocated
and only use the amount of data allocated.
Pre-print Vouchers for your clients allowing you to offer free or paid secure
internet.
Monitor bandwidth usage for every user and control their upload/download
speeds.
PayPal billing system built in so clients can purchase their own internet access
24/7 without your interaction and the money goes into your businesses PayPal
account.
Add an extra layer of security to your internet network
Easily offer free wifi via a roaming wifi interface where customers can enter
their mobile phone number and email address into a browser and sign up
within seconds to receive their unique username and password.
Time Out Internet
Flexi Gateway Controller
Time Out Internet Flexi Gateway Controller
comes with gigabit LAN/WAN ports. It is a fast
and effective solution that allows the flexibility
of clients to utilise a cabled Internet
environment or wireless internet environment.
Custom built by Time Out Internet specifically
for the commercial delivery of wireless and
cabled internet businesses and offers security
and manageability to Internet networks.
Time Out Internet Commercial Use Routers
& Wireless Access Points
Time Out Internet Commercial Use Routers &
Wireless Access Points allow you the flexibility to
connect devices wirelessly to the Internet whilst in
a public area. Eg: park, sports stadium
They are a robust, commercial router, modified to
work transparently with Time Out Internet Flexi
Gateway Controller and as part of the Access
Control Server Support are remotely monitored by
Time Out Internet and can be re-booted and
modified if required without interaction
Time Out Internet Access Control Server
The Time Out Internet Access Control Server is specially
designed to support the needs of visitor based networks and
ensures the restrictions put in place for open internet access
are adhered to.
There is great potential for exploitation of internet access
without security and adequate controls. Any excess data
charges created by malicious or over usage of internet
downloads will be the responsibility of the business. As such
this area of protection needs particular attention.
The Time Out Internet Access Control Server provides a
number of customisable services including the provisioning of
a login page for users.
Network Diagram
Functions
Time Out Internet offers you five different ways to manage your
internet offering to your customers. Use one or use a combination of
all the features depending on what you want the business to achieve
with its wifi offering to customers.
• Create User Accounts – set up users as you go – charge or give
away for free
• Pre-Print Vouchers – give away for free or charge for internet
access
• Room Compendium Vouchers – offer an amount of data for free
per room per day
• PayPal/Credit Card Purchasable Plans – autonomously allow for
your customers to purchase plans you create yourself using their
credit card or PayPal account
• Click Through Feature – set parameters but no username and
password authentication
Create User Accounts
There are two types of users you can add under
the Add User button.
• Add Recurring User – use this area to set up
compendium voucher users – the data recurs
every day, 7 or 30 days, whichever you
choose, for an ongoing period of time
• Add One Off User – this creates a user for a
one off period of time and data and internet
access with the username and password
Recurring User Account Screen
Save and Print Function
The Save and Print button is a handy feature when you set up
a user or if a user needs a copy of their username and
password and details of their account and what data they
have available that you have set up.
An A4 sheet will appear and will have the following
information on it –
•Your businesses name
•The amount of people or devices that can login at the same
time
•Amount of data per day for the user
•When the data renews each day
•Username
•Password
•Troubleshooting tip
Save and Print Function - Voucher
Pre Print Vouchers
Pre-Print Vouchers for your customers allowing you to offer free or paid
secure wireless internet.
Four Pre-printable options available (Optional: Add a $ value that will appear
on the vouchers):
•Single Use: The internet time starts and runs from first logon until all
time expires. Perfect for cafes/shop environments.
•Multi Use: The User can log out and save left over time for another
session. Perfect for regular customers to your establishment.
•Multi Use Special: Same as Multi Use but with selectable expiration. (eg.
You want to give out vouchers that provide 10 hours internet but will
expire 30 days after the first log on.)
•Daily Data Quota: Sets a daily data quota allowable for this user (The
daily data quota resets at the time you choose daily). Set the number of
days this voucher is valid for. Perfect for short stay customers to your
establishment.
These can be pre-printed and kept at reception; handed out from your office charge the customer’s account, take cash for payment or hand out for free
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Pre Print Vouchers
Pre Print Vouchers - Sample
Sample Voucher – with Collect ID details
Room Compendium Vouchers
An easy way to manage free wifi in the rooms of your complex is to set up a room
number and unique password for every room in Time Out Internet. This feature
allows you to allocate and amount of data for free, every day, per room that renews at
the same time every day. Five people or five devices can log on at the same time
using these login details and share the amount of daily allowable data. Once the
amount of data is used, they will not be able to access the internet.
A template of the voucher below is provided and customisable so you can include the
following:
•Your logo
•The amount of data allowable each day
•The time of day the data is renewed
•The name of your wifi network so customers can identify it easily
•Unique username and password details for each room
We recommend that you change each room’s unique passwords every 6 months for
security purposes or more frequently if you have regular customers.
As a value added service Time Out Internet can set up the vouchers up and also
create the room user name and passwords for you.
Room Compendium Vouchers
PayPal/Credit Card Purchasable Plans
There is an option for the system to permit credit card or
PayPal account purchases of Internet access and no staff
intervention is required and the login page can outline
charges if you decide to implement this as a chargeable
service. 100% of the purchase revenue goes to you.
The business needs their own business PayPal account (this
is easy to set up) which the guests money is paid into when
purchasing the Internet.
This is a handy service for people that require more
Internet access than the business provides freely eg: offer
100Mb a day, if the guest requires more, then they can
purchase from you at their leisure.
PayPal/Credit Card Purchasable Plans
PERMANENTS, LOCK AND LEAVES OR SHORT TERM RENTALS
If you are an accommodation provider that has permanents, lock
and leaves or short term rental properties on your portfolio, this is
the perfect way to offer Internet to them and get a Return on your
Investment.
Quite often the permanent, lock and leaves or short term rentals
cannot get a phone line into their unit/apartment or only have a
short lease period to take advantage of the cheaper monthly fees
that ISP’s provide, such as Telstra Bigpond and these people are
forced to use USB data dongles for their Internet access which is
very expensive.
You can set up some plans to sell to them that are well priced and
competitive (Time Out Internet can help guide you) and you can
receive a monthly payment for Internet form these users – a
win/win for you and the tenant!
PayPal/Credit Card Purchasable Plans
The sample Logon screen below shows some PayPal account and credit
card Internet access options for chargeable Internet access.
“Click Through” Free Wifi Access
You can activate the “Click Through” Function easily and quickly and it will
allow end users to access the internet by clicking terms and Conditions on
the Login Page only.
There is no Username and Password authentication required for Internet
access using this function
You set the parameters for:
•How much data per login per device
•How long they can be logged in per device
•How many times per day per device the end user can log in
•Limit upload and download speeds
•Option to collect email addresses before end user can log in
•Timer Function disables free wifi access - only set the availability to the
hours you want.
Free Wifi with Click Through Login screen
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Roaming Public Wifi System (Optional)
•One username & password – access all your networks
that have a Time Out Internet Roaming Public Wifi System
•Can be used as an in room solution to give free wifi to
customers
•Public roaming wifi solution for all the complexes
amenities, facilities and public areas
•Monitor when your SMS quota is getting low to
automatically order more
• Receive customers mobile phone and email addresses for
targeted marketing
•Protect your business and comply to data retention
obligations by acquiring end user details
Roaming Public Wifi System (Optional)
Time Out Internet offers customers the option of utilising the
roaming public wifi option where the end user enters their
email address and mobile phone number into the login screen
and a unique username and password is SMS'ed to them. The
end user ticks their acceptance of the Terms & Conditions.
Otherwise access is not allowed.
The business would set whatever parameters they want put
around the quotas eg: 200Mb for free for 2 hours etc. Using the
roaming public wifi system with SMS alleviates someone having
to hand out tickets from somewhere within the venue and the
business is covered and will comply for data retention
information as mobile phones are so regulated.
The email addresses and mobile phone numbers can be used for
targeted direct marketing.
Note: There is additional pricing for the SMS feature
Administration/Management Console
•Set the Internet access time - days
• Set the data amount per user in Megabytes
• Set the allowable upload/download speed
• Set the amount of SMS’s that can be received
from the same telephone number for the day
•Set the amount of text messages the system
can receive every day
•Activate or inactivate SMS option
Administration – Create SMS Plan
Customer Interface to Receive Login details
•Customer clicks on the mobile phone icon to receive
your login details – unique username and password
•Terms and conditions customisable
User Information to Receive Username & Password
• Enter your mobile phone number – overseas and local numbers accepted
• Enter your email address
• Tick to agree to the Terms & Conditions of wifi usage – no tick, no access
How to Manage SMS Users
The “How to Manage SMS Users” allows you to be able
to:
•Search for end user usage by mobile phone number
•Select a date range to see usage
•Save the file and download as a .csv to use for
marketing purposes
•See exactly how many SMS’s you have left before you
need to purchase more
Note: If you have not subscribed to the SMS feature
service you cannot see this on your Time Out Internet
Administration interface.
How to Manage SMS Users
Management Features
Customer Login Page/Splash Screen – Display Specials &
Advertising.
The Time Out Internet Access Control Server provides for the creation of a
customisable login page/splash screen for your customers.
The customisable login page/splash screen can be show daily specials, advertising,
information on your business, etc. It is a graphical interface that you can customise
to whatever you want to be shown to your end user when they go to log in.
You can embed a static web page into the login page/splash screen, however most
websites contain lots of widgets and plug-ins (eg: booking services, links to
Facebook, Flash Player slide shows) and will not load as you need to allow the
system access to every one of these sites which then opens up your end users to
access Facebook, etc without logging in.
Time Out Internet can help guide you in regards to static web pages and also
embed images into your login page/splash screen.
Management Features
Customer Login Page/Splash Screen – Display
Specials & Advertising
Example customer login page/splash screen
Management Features
Client Login Screen with Terms & Conditions (customisable)
The Client Login Screen is an easy to view and use interface that allows customers to check their
usage at any time by clicking on the “Check My Usage Button”.
There are generic Terms and Conditions in Time Out Internet that you are welcome to use,
however we do recommend that you tailor the terms and conditions to your businesses
requirements.
Management Features
Check My Usage
Sample of what your customers see when they click Check My usage
Management Features
Manage User Settings
At any time, you can log in to the Administration area of Time Out
Internet and change users Settings.
How to Manage Users allows you to be able to:
•Top Up an End Users Data
•Delete User
•Edit the End Users Settings
•Change the End users Password
•Access Detailed Information on the End User and when they have
logged in and the amounts they have uploaded and downloaded per
session
Manager User Settings- Sample Screen
Note: information used is live data therefore the requirement to “white out” details.
Management Features
Detailed User Information
At any time, you can log in to the Administration area of Time Out
Internet and check the usage of a customer.
You can do the following changes to an end user in the Detailed
Information area:
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Suspend This User
Change the Logon Password got the User
Print Voucher for the details for this user to give to them
Edit the users plan settings.
Look at the settings you have for the user
Usage details of every session the user has logged in
Detailed User Information
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Note: live data has been used for these images and names have had to be crossed out for privacy reasons.
Support Services
Access to Time Out Internet Control Server
Access to the Time Out Internet Control Server
includes all upgrades at no cost, remote support/
troubleshooting (if required) and the IP data retention
as outlined.
TIME OUT INTERNET SUPPORT LINE
1300 88 00 64
8:00 am – 7:00 pm 7 days AEST
(excluding Public Holidays)
Support Services
Urgent Calls
Time Out Internet clients and guests have a support phone
number to call if there is a technical issue during business
hours 8:00 am – 7:00 pm 7 Days EST (excluding public
holidays). If your call is not answered, please leave a
message with all the contact details and a brief description
of what the issue is and we will respond within two hours.
We are happy to take support calls regarding Time Out
Internet directly from your guests and we will troubleshoot
accordingly. However, viruses and unmaintained computer
devices are outside our scope and if we feel the call is not
appropriate to Time Out Internet, we will politely advise
the guest to contact their IT person to have their equipment
tested. As a courtesy, we will endeavour to let you know if
we receive calls that are not relevant to Time Out Internet.
Support Services
Non Urgent Calls
Support for non urgent enquiries is offered by
contacting Time Out Internet support via the internet
or email 24 x 7.
You can email directly to [email protected]
or log a support request on www.timeoutinternet.com
Contact Us - Button or the Time Out Internet
administration website – www.netconnectspot.com
Support Options - Button – Contact Support.
Tickets will be generated by email to our Help Desk or
by phone if email is unavailable. You will receive a
response within 24 hours.
Support Services
Support Outside Hours
Emergency services performed outside of the hours of 8:00
am – 7:00 pm 7 Days (excludes Public Holidays) shall be
escalated accordingly and dealt with best effort.
Should a problem be discovered during Time Out Internet
monitoring, Time Out Internet shall make every attempt to
rectify the condition in a timely manner through remote
means.
IMPORTANT
Time Out Internet is alerted if a customer’s router goes
offline. This enables us to be proactive in our support to
you.
Wifi Hotspots &
Internet Management Systems
Peter Trollope
Technical Director
[email protected]
1300 88 00 64
Judy Senn
Sales Director
[email protected]
1300 55 77 54
PO Box 715 Tewantin Q 4565
www.timeoutinternet.com