Transcript Slide 1
Aetna International
International Secure Member Website
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Log in MOFA dedicate page at: www.aetnainternational.com/ksamofa
Click on ‘Member’ link in the top corner under ‘Secure Login’
Login/Registration
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If you have not registered please choose ‘Register for online
access’
Member/Registration
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Choose ‘Aetna International Member’ from the drop down box
Member/Registration
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Member ID: Enter your “W ID Number” Found on your Aetna
International ID Card.
Temporary Password: Follow Instructions in the tooltip (little blue i)
Following the verification of your Member information, you will be asked
to create a User Name and permanent Password
Member/Registration
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Username/Password requirements
User names
• must be between 8 and 40 characters
• must include at least one letter
• must include at least one numeral
• may include special characters (e.g., $, @, #, %)
Passwords
• are case sensitive
• must be between 8 and 20 characters
• must include upper and lower case letters
• must include at least one numeral
• may include special characters (e.g., $, @, #, %)
• may not contain your user name, first name, last name, member id, or the
answer to your security question
Member/Registration
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Once registration is complete, members will be able to login to
the website with the user name and password they have
created.
Member/Login
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Welcome screen. Main navigation is on the left side and the detail
information is provided for each section in the middle of the page.
Customised/Personalised content is showing on the right side.
Secure Member Home
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Find Healthcare: Includes links to the direct-settlement lists,
International Doctor Directory and information about the IHAT team
with a link to team contact details. Use DocFind link to search for U.S.
providers
Find health care
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Search query pre-populates facilities in the city you provided in your
registration but you have the ability to search for providers in a different
city or country. Here you can also submit a request for a facility that is
not included in the list.
Find health care
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The claims centre includes two functions:
• search claims and view claims status; and
• submit claims online.
Claims center
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