Interpersonal Relationships at Work
Download
Report
Transcript Interpersonal Relationships at Work
Interpersonal Relationships
at Work
Chapter 13
7/21/2015
1
Objectives:
After completing this chapter, you should be able to:
Work effectively with a variety of coworkers by
recognizing & developing positive & respectful
personal traits
Describe proper workplace etiquette
Understand & practice effective methods of conflict
resolution.
Appreciate & increase sensitivity to diversity in the
workplace.
7/21/2015
2
Important Personal Traits
Responsibility
Including dependability & positive motivation
Self-esteem - Including confidence
Sociability
Self-management – Including self-control
•
Including friendliness, enthusiasm, adaptability, & respect for
other workers
Tact – ability to say and do things in a way that will not offend
other people
Integrity/Honesty
•
7/21/2015
Including loyalty & trustworthiness
3
Becoming an effective co-worker
Respecting others
Without mutual respect, there can be little
cooperation in the workplace
Understanding others
7/21/2015
Notice personal traits of co-workers
Ask them about short & long-term career goals
Try to empathize with co-workers
Pay attention to their body language
4
Etiquette
Having good manners in your
dealings with people
Workplace etiquette
7/21/2015
Be courteous
Dress appropriately
Be punctual
Avoid workplace gossip
5
Respecting privacy
Faxes, e-mail, & voice mail
Many companies have access to employees’ email accounts. How should this affect your email correspondence at work?
Computers
Shared office space
7/21/2015
6
Working with your supervisor
Deal with criticism in an objective & professional
manner
Why is it important to be able to listen to constructive
criticism?
Practice initiative
Offer to help
Discuss work-related complaints with supervisor
7/21/2015
7
Conflict resolution
Problem-solving strategy for settling
disputes and finding solutions that
will allow each side to save face &
leave the least amount off ill-feeling
7/21/2015
8
Conflict Resolution Steps
(Figure 13.2 page 268)
1. Define the problem
2. Suggest a solution
3. Evaluate a solution
4. Compromise (think creatively)
5. Seek mediation (or arbitration)
7/21/2015
9
Diversity
Each group contributes something special
Overcoming stereotypes
Oversimplified & distorted belief about a person
or group
Some businesses sponsor diversity training
covering the distinctions in the following
areas:
Cultural
Gender
Generational
7/21/2015
10