Transcript WorkPlace Etiquette

WorkPlace Etiquette
By: Jennifer L. Frey
Definition of Etiquette
 Etiquette - n: rules governing socially
acceptable behavior.
 The conduct or procedure prescribed by
authority to be observed in social or official
life.
 The practices and forms prescribed by
social convention or by authority.
Etiquette is found in many areas
of daily life
*Workplace
*Golf course
*Telephone
*Air travel
*School
*Boating
*Driving a vehicle
*Email, letters, memos
*Sports
The why’s of Etiquette?
 To avoid negative confrontation
 To avoid politics, i.e., in the office, on the
golf course, on the highway, traveling by
boat, flying in the air.
 To communicate effectively with an
opposing opinion of another person(s).
 To be organized and in a uniformed way.
Misunderstandings among coworkers lead to workplace tension
Whether you work for a
small non-profit
organization, a giant
multi national corporation,
or something in-between,
chances are you spend
many hours a day in close
proximity to other people.
Workplace etiquette - why is IT
so important?
 Avoid work-place tension
 To avoid employee stress
 Avoid misunderstandings
 Employee job satisfaction
 Increase productivity
 Get the job done
 To make the workplace a
happy, stress-free place
Sensory reminders of how to get
along in the workplace
Sound
 Monitor the volume of




conversations
Keep personal telephone
conversations and emails
to a minimum
Maintain privacy - keep
all workplace
conversations professional
Avoid interruptions
DON’T GOSSIP!
Sensory reminders of how to get
along in the workplace
Scent
 Be sensitive to scents and
smells surrounding you,
i.e. perfumes, cologne
 If eating at your desk
avoid eating foods strong
in smells and aromas - can
become unpleasant
Sensory reminders of how to get
along in the workplace
Sight
 Keep your personal
workspace clean and neat
at all times
 Use shared areas with
respect and courtesy clean up after yourself
Getting to the top!
 Positive attitude
 Willingness to help
 Mutual respect
 Compromise
 Punctuality
 Professional dress
 Respect for others
opinions
 Teamwork
Getting to the top - continued!
 Show appreciation or
give credit for a job
well done
 Speak well of your coworkers
 Try not to step on
anyone’s toes, or hurt
anyone’s feelings
 BE COURTEOUS!
Dilbert - what to say, and what
not to say in the workplace!
Key Elements to a productive,
happy workplace!
The three B’s:
 Be Kind
 Be Courteous
 Be Respectful