George E. Wahlen Ogden Veterans’ Home VA Recognition Survey
Download
Report
Transcript George E. Wahlen Ogden Veterans’ Home VA Recognition Survey
March 16-18, 2010
George E. Wahlen Ogden
Veterans’ Home
Second Veterans’ Home in Utah
Construction completed November 2009
Dedication November 19, 2009
First Veteran admitted January 26, 2010
21st Veteran admitted March 10, 2010
120 bed facility. Largest Veterans’ Home in State
Four separate communities of 30 Veterans
One 30 bed Memory Care Community
Three 30 bed Skilled Nursing Care Communities
All sleeping areas are private
Some bathrooms are shared
George E. Wahlen Ogden
Veterans’ Home
Administration of the Veterans’ Home Contracted to
Avalon Health Care
Currently 126 employees (new jobs in the county)
State Officer is the representative at the Home for
oversight and Veterans’ advocacy
Census as of this morning 97
Two Female Veterans
86 Male Veterans
Two spouse and veteran live in Home
Seven surviving spouses
VA Recognition Survey Process
SLVA Medical Center of Jurisdiction
Three members covered administration and finance
Finance completed on first day
Ascellon Corporation
Four members
Three nurses covered operations, dietary, nursing
Former Marine fire fighter covered life safety
Worked very well together as a team and with the
Veterans’ Home staff
VA Recognition Survey Process
Very professional approach
Instructive not Destructive
Very detailed
Allowed for on-the-spot corrections
Looked at every standard as a training opportunity
Very patient in working through each issue
This does not mean it was easy. You have to be
prepared and ready.
VA Recognition Survey Process
158 Standards plus Life Safety Inspection
All standards must be passed with “MET” status
All Life Safety items must be met with no deficiencies
Three Day Process
0800 In-Brief
1500 – 1700 Out-Brief
Dietary
Asked detailed questions of staff
Allowed for on-the-spot corrections
Eye Wash Stations
Had passed three previous surveys
Legitimate concern with hot water scalds
Worked with maintenance manager to install working
solution
Human Resources
Most stressful time was the preparation
Heard that the survey was “Brutal”
Worked with us to find solutions
Great coaching and mentoring
Nursing
Extremely thorough
Very knowledgeable in all areas of patient care
Spent a great deal of time with the Veterans
More interested in systems than dotted i’s and
crossed t’s
Our systems were improved and we are providing
better care due to the survey
Medical Records
Process went well
It was the best survey I have ever experienced.
Team was insightful, helpful and willing to work with
the staff
It was a positive experience to work with them.
Life Safety
Former Marine/Former fire fighter doing Life Safety –
Watch Out!
In Reality – Very instructive and focused on the
Veterans’ safety
Heavy on needing written logs to back up
inspections and maintenance
One area that still is subjective from surveyor to
surveyor
SLVH inspection criteria were slightly different
Social Worker
RAP notes were “Canned”
Survey Team helped our understanding of how to
improve the RAP notes to make them more effective
Very focused on training
Good experience which has helped improve the care
to our Veterans
OVERALL
Good learning experience
We had systems in place and working well in
advance of the Survey Team arrival
Staff did not “Fight” any areas
Disagreements were allowed
Worked together for solutions
The Veterans’ Home staff and I were very
appreciative of the work done by the Survey Team
“Oh By the Way, We Passed!”
SUBJECT TO YOUR
QUESTIONS THAT
COMPLETES MY BREIFING