Transcript Slide 1

Personalisation and Possibilities
Learning Lessons from Enterprising
People
Sian Lockwood, Chief Executive
Community Catalysts
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What is Community Catalysts?
 A Community Interest Company established by and
working in close partnership with the charity NAAPS UK.
 Aims to make sure that people wherever they live have
real choice of great local social care and health services
 Works to harness the talents of people and communities
to provide high quality small scale and local support
services.
Community Catalysts
Helping gifted people turn great ideas
into great enterprises
Micro providers
 Are local people providing support and services to other
local people
 Work on a very small scale (5 or fewer workers – paid or
unpaid)
 Are independent of any larger organisation
Why do gifted people need support?
 90% of unsupported micro enterprises fail in the first
year.
Business, Start Ups and Economic Churn: A literature review: NIESR: 2009
 About half of the micro enterprises surveyed operate sub
legally
MacGillivray, A., Conaty, P., and Wadhams, C. (2001) Low flying heroes:
micro-social enterprise below the radar screen, London: New Economics
Foundation.
 For every 100 people with a good idea only one makes it
UnLtd July 2010
Why do gifted people offering social care and
health services need extra support?
 Laws and rules set by central and local government has
forced many good micro services to close
 The laws and rules make it difficult for new providers to set up
a service
 Without support many existing providers will cease trading
and people with great ideas will never set up their service
 Existing third sector, business and other infrastructure
organisations rarely work together, understand the market,
have the specialised knowledge or the remit to provide the
necessary tailored support
The micro enterprise support agency model
Developed and tested with funding from DH
 Scopes, identifies and engages with current micro
providers. Can help them to regenerate or remodel
 Provides a single contact point for local people with good
ideas who want to set up services
 Links customers and potential providers
 Makes best use of existing advice and support agencies
by sign posting and information
 Gives people help to overcome barriers
 Facilitates peer-to-peer mentoring through association
membership
Helping gifted people who have support needs to set
up enterprises: A DH funded project
Underpinning principle
People who need some support to live their lives have
gifts and assets and want to use them
Aims
 To help people with care and support needs to use these
gifts and experiences to run a social care enterprise
 To try and make sure people who use services have
more choice and the opportunity to be supported by
organisations run by people who themselves use
services.
The project
 Based in Oldham running alongside a well established
project supporting local enterprise established by
NAAPS in 2007.
 Strong links with the Greater Manchester Right to
Control trailblazer site
 Published guidance for:
Organisations keen to help people who need
support to set up successful new enterprises and to
minimise any barriers
Gifted people who need some support and want to
set up an enterprise
LAUNCHED TODAY!!
The Future of Adult Social Care
John Crook September 2011
A Vision for Adult Social Care
• On 16 November 2010, the Government published A Vision for Adult
Social Care: Capable Communities and Active Citizens, which sets the
context for the future direction of adult social care in England.
• Earlier, on 4 November 2010, the adult social care sector published
‘Think Local, Act Personal’ at the National Children and Adult Services
conference, outlining next steps to be taken now to take forward
personalisation of adult social care.
• In recognition of the pressures on the social care system in a
challenging fiscal climate, the Coalition Government has allocated an
additional £2bn by 2014/15 to support the delivery of social care.
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The Government will:
Prevention
• publish a White Paper on public health, outlining councils’ enhanced leadership
role in health improvement and the opportunities this offers;
Personalisation
• put personalisation at the heart of the framework for quality and outcomes being
developed and examine the outcomes and benefits for people;
• consider how to embed personalisation in the new legal framework following the
Law Commission’s report – for instance, in strengthened guidance new
statutory principles to underpin the law, and through an entitlement, or right, for
support to be offered as a personal budget or direct payment;
• consider how to pursue greater portability of assessment, subject to the Law
Commission and Funding Commission reports; and
• use the pilots currently under way to inform the rollout of personal health
budgets and make it possible to combine health and care personal budgets in
the future;
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The Government will (continued):
Plurality and partnership
• identify and remove barriers to collaboration, pooling or alignment of budgets
across health and social care and bring together funding streams for
employment support; and
• consider the barriers to market entry for micro and small social enterprises,
user-led organisations and charities, and the proposed role for Monitor to play
in market shaping;
Providing protection
• work with the Law Commission in preparation for strengthening the law on
safeguarding to ensure the right powers, duties and safeguards are in place;
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The Government will (continued):
Productivity, quality and innovation
• support the work of councils to deliver efficiency savings by co-ordinating
and disseminating support tools and best practice; and
• consult publicly on our proposals for a new strategic approach to quality
and outcomes in adult social care;
People
• support the publication of a workforce development strategy by Skills for
care and a leadership Strategy by The Skills Academy;
• publish a personal assistants’ strategy in 2011 (July); and
• working with councils, extend the piloting of social work practices to adult
social care during 2011.
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Next Steps
• Spring 2011 – Law Commission Report
• Summer 2011 – Commission on funding reports
• April 2012– Social Care White Paper
• 2012 - Legislation
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Learning lessons from
enterprising people
Angela Catley
Report and strategy
document
Who we supported
The Co-ordinator worked with 19 people
Active support provided to 16 people
12 of the 16 were supported to become
established or more sustainable
3 did not develop
1 provider was supported but ceased trading
3 enterprises contributed important learning to the
project but did not need any help or support
Oldham Craft
Michael has a learning disability and delivers football
training sessions for other people with disabilities.
Michael and his friend work together to run the
enterprise. Michael delivers the service while his
friend deals with the background running of the
enterprise. The service operates from a multicultural
centre which has a sports focus and Michael
receives some informal support from a staff member
at the centre. This is a voluntary service but the
players pay a fee to cover the cost of the hired pitch
and insurance
Cooking and teaching
Mr S has enduring mental health issues and
found that cooking made life more bearable and
provided him with some inner peace. He
acquired training which equipped him to teach
others; he was supported to deliver a social
enterprise focussing on teaching people with a
learning disability how to cook
What we did
The Co-ordinator provided a range of support and advice
including:
Support to talk through and shape an idea
Arranged meetings
Sometimes attended meetings to support people and make
sure their voice was heard
Summarised information provided by agencies and
supported people to act on it
Liaised with Council staff to break down barriers
Supported providers to deal with complaints
What we did
Identifed sources of funding and supported people to
complete funding applications
Engaged with families and PA’s to help them understand
and engage with the enterprise idea
Signposted providers to agencies able to help them with
issues such as CRB checking, insurance and training
Provided advice on policies and procedures
Ran network evenings and introduced people to other
providers
Provided opportunities for providers to market their
services at events
Issues and barriers people faced
• The need for intensive support
• Welfare benefits and support costs
• Complex pathways to information and a lack
of joined up working.
• Parents and supporters
• Accessibility of information, advice and
support
• Initiatives that are established to help have
limitations
Issues and barriers people faced
• Health and ability of the provider
• Attitudes and prejudice
• Reductions in Personal Budgets affect
people’s ability to focus on their
enterprise
• Endless policy changes have a negative
impact
• Financial viability
• Insurance
• Transport
Conclusions
• People with support needs have good enterprise ideas
• Running own enterprise can be a good option for
people who find it difficult to work elsewhere but
barriers to doing this can be high
• There are organisations that can help people but they
rarely work together and are often inaccessible
• There are a number of useful publications that can help
• The introduction of Personal Budgets is positive
• The implementation of Personal Budgets is slow and/or
budget reviews are reducing resources
• To overcome barriers some people need tailored,
individual support
Practical Guide
Enterprise for All
Care or community support services run by
people who have experienced them
What it is
Aimed at people who are interested in setting up
their own enterprise
Gives information about the issues they might face
Signposts people to sources of information and
useful organisations
What it covers
Changes in adult social care
What are micro services?
Why deliver your own care or support service?
Setting up your enterprise
 Plans and customers
 Where to deliver the service?
 Who is delivering the service?
 How much will the service cost and where will the
money come from?
What it covers
Help and personal support
 Who might support me?
 The Right to Control
Professional and technical advice
 Access to Work
 Welfare benefits
 Employment support advice
 Generic enterprise advice
 Tailored enterprise advice for disabled entrepreneurs
 Enterprise models
Where do I get them from?
Both documents available from
www.communitycatalysts.co.uk
and
www.thinklocalactpersonal.org.uk