Transcript Micro enterprise Personalisation, people and possibilities

Micro enterprise
Personalisation, people and possibilities
in Nottinghamshire
Angela Catley, Rebecca
Stanley and David Bingham
Introductions
Your name
Your interest in this workshop
What is Community Catalysts?
 A social enterprise and Community Interest Company
established in 2010
 Know that people have assets, skills, talents and
imagination (and that these are often hidden)
 Works to harness these talents with people and
communities to provide high quality small scale local care
and support services
 Aims to make sure that people wherever they live have a
real choice of great services and supports
Control
 Focus on personal budgets and Direct
Payments for people who are FACs eligible for
state funded care and support
 Up front allocation of money for people to use
to meet their needs
 People can take money as a Direct Payment or
elect to have it managed on their behalf
 Self funders and people who are FACs eligible
are in the same boat
Simple?
The vision
Real choice and control for
people who need care and
support to enable them to
live real lives
The reality?
Control doesn’t automatically result in choice
If:
 There are no services to choose from
 There is nothing new to choose from (only what
was always available)
 Control and choice is made so complex,
confusing, unattractive or scary that people
would rather ‘get what they’re given’
 If there is no information about the choices
available
 If information isn’t accessible or relevant
Micro providers
 Are local people providing support and services to other
local people
 Work on a very small scale (5 or fewer workers – paid or
unpaid)
 Are independent of any larger organisation
 Can be run by anyone including people who use services,
their families, community members, ex care workers
What do micro providers offer people who need
support and services?
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Personal and tailored
Co-produced
Flexible and responsive to change
Choice of services that help people to live their lives and
meet health and support needs
 Help people to link to their community and build social
capital
 Help people to make their money go further
 Local people helping other local people.....locally
Community Catalysts and micro providers
 We have developed a way to
 Find
 Engage
 Support
 Connect
 Local people already running something in their area or
those with a great new idea
 We have worked with approx 26 councils and communities
across the UK to help them support micro providers in their
area
Nottinghamshire micro enterprise project
 Nottinghamshire County Council have been working in
partnership with Community Catalysts
 Creating the right conditions for micro enterprise to
flourish
 Since July 2010 there have been 188 enquiries made by
new, developing and/or established micro providers
 Actively working with 50+ micro providers
Support given to providers includes
 Listening to ideas and giving professional feedback
 Advice and practical information on regulation, training
and insurances
 Signposting to other organisations that can also help
 Support to understand legal requirements and any
regulations that might apply
 Support to understand and operate within a personalised
marketplace
Nottinghamshire micro enterprise project
 47 services are delivering a care or support service
 43 of these are new and services include:
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Flexible personal support in the home and community
Domestic support
Volunteering & employment support
Direct Payment support
Holidays and short breaks
 But this list hides a lot. All the services are tiny, most are
highly valued and well used, some are quirky and
imaginative and offer things that weren’t previously
available
 Over 600 people receive services and support from
micro providers in Nottinghamshire
www.spaceinclusive.co.uk
Space Inclusive
An Introduction
Space Inclusive is an East Midlands based Social Enterprise set up in
2010 to provide person centred services for young adults with
learning disabilities.
Our aim is to provide a transitions service that develops skills to
enable people to become more independent and pro active
community members.
This can include skills for employment, for supported/independent
living or social interaction.
www.spaceinclusive.co.uk
Space Inclusive
An Introduction
Our project was informed by our experiences of working in Special
Schools. Schools typically provide ‘wraparound care’ in addition to
educational provision.
Upon leaving school the nature of available provision changes and this can
present barriers to young people with LDD, whether logistical, social,
academic or financial.
We feel very strongly that there is a place for a provision that looks at
supporting people to develop skills and strategies to help them overcome
or manage these difficulties, and that through partnership working we can
continue to provide opportunities for people that are appropriate and
aspirational.
www.spaceinclusive.co.uk
Personalisation
Our starting point is always with the individual; Where do they want to
be? What do they like? What skills do they have? What are realistic
outcomes for them?
This is central to the ethos of personalisation. The user or their
representative should be enabled to exercise choice and control over the
support they receive. And the council’s commissioning arrangements and
contracts should aim to incentivise providers to achieve this.
www.spaceinclusive.co.uk
Successful partnerships
We currently work with a number of partners who help us to ensure the
best possible outcomes and that we are able to offer opportunities of a
high standard.
Current employment partners include University Hospitals, Nottingham;
East Midlands Airport and Nottingham City Council Sport and Leisure.
In addition we work in partnership with other organisations including
micro providers and providers of specialist activities.
www.spaceinclusive.co.uk
Where we fit…
People choose to come to our provision because they feel that we can
support them to move forwards.
We have referrals from any number of places; CLDT’s, NHS teams,
colleges, Connexions/Futures, other micro providers and self-referrals.
Each individual has their own story. They may have found previous
provision difficult to engage with, have been out of provision for some
time or may be looking to supplement their existing provision such as a
college course.
www.spaceinclusive.co.uk
Case study
Adam
Adam has found it difficult to engage in any
projects since he left school. Now 21, he is able to
utilise his passion for bicycles with the support of
Space Inclusive.
We have given Adam a place to work on his
bicycles, the support and encouragement he needs
to stay focused on a task in the workshop and
provided a place for him to have the opportunity
to interact with his peers. Working with us, Adam
now runs a business enterprise using the Internet
to sell both completed bikes and bike parts that he
has reconditioned.
www.spaceinclusive.co.uk
“Space Inclusive fills a need not otherwise
catered for within the age group. They are
doing a wonderful job and we are
delighted they have succeeded in
engaging our son!”
Trish and Keith Jacobs
www.spaceinclusive.co.uk
Case study
James
James is very self motivated and is actively
seeking paid employment. He works with
Space Inclusive two days each week, which
adds structure and motivation to his
schedule, broadens his social experiences
and supports him with home skills related
opportunities.
He has recently begun to write on a freelance
basis for The Left Lion magazine and we have
supported him into part time employment at
East Midlands Airport.
www.spaceinclusive.co.uk
“I enjoy coming as I am treated as an
adult and individual, it has a down to
earth approach to learning and is fun too”
Brendon 21
www.spaceinclusive.co.uk
Case study
Cameron
Cameron attends Space Inclusive for three
days each week. During this time, we work
with him to maximise his social
opportunities. This is something that
Cameron can find challenging, as his ASD can
limit social interaction severely at times.
Through supporting and encouraging him in
different situations we have helped Cameron
discover new interests and skills. We have
also found that his ability to communicate
and enjoy being around others continues to
develop, enabling access to future
opportunities.
www.spaceinclusive.co.uk
Barriers faced by micro (and other developing)
providers
• Tendering and procurement that defines the service
model and discourages imaginative approaches
• Focus on traditional ‘registered’ or ‘approved’ service
models
• Disproportionate or inappropriate regulation and rules
• Finding and contacting potential customers
• Knowing what people want to buy
• Where to get practical advice, services and information
• Affordable, appropriate insurance
• Unclear and mixed messages about what is needed
• For established providers - serving existing users in
established ways whilst trying to plan for the future
The result
 Many good things close
 Providers who offer services in impersonal
ways gain contracts (and status)
 It is unattractive or impossible for new,
innovative and quirky providers to enter the
market
 Local authorities are seeking diverse, flexible,
personal and responsive services but operate
systems that favour large, traditional
providers
Issues to resolve
 PBs only really offered as Direct Payments or managed funds
– other options not worked out at scale
 Strong links to ‘approved’ provider systems – these can
sometimes ‘reward’ the wrong kind of practice
 DP systems geared towards people employing own staff
 Market shaping activity produces imaginative and quirky
service options (but the system inadvertently kills them!)
 Quality issue not tackled strategically
 Brokerage and advice not available or only able to ‘see’
traditional service options. Limited investment in new
roles/skills
 Limited work on aggregation and collaboration – instead a
focus on each individual
Linking it all together
 Challenging times
 Thinking in terms of ‘lives’ rather than services
helps
 Lots of opportunities and existing assets
 Real potential for local people to provide local
services for other local people
 Need imaginative ways to assure quality that
really work for the new market
 Must acknowledge and tackle barriers if real
transformation is to happen
Open discussion and
questions
For further information
Contact
[email protected]
[email protected]
www.communitycatalysts.co.uk
Follow us on twitter @CommCats
[email protected]
www.spaceinclusive.co.uk