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Personalisation and Possibilities Learning Lessons from Enterprising People Sian Lockwood, Chief Executive Community Catalysts We are tweeting this event to allow people who are not able to attend in person to follow what is going on Follow us on @commcats Please tweet your experiences throughout the day and read other people’s postings using the hashtag #persposs What is Community Catalysts? A Community Interest Company established by and working in close partnership with the charity NAAPS UK. Aims to make sure that people wherever they live have real choice of great local social care and health services Works to harness the talents of people and communities to provide high quality small scale and local support services. Policy Context: The Vision for Adult Social Care A personalised community based approach for everyone with people in control of their own services Continuing the roll-out of personal budgets Focus on self funders as well as people receiving public sector funding Councils responsible for helping the development of new providers so people have more choice Policy Context: The Right to Control Aim is to help disabled people combine the money they receive from different funding sources and decide how to spend their money Strong focus on supporting disabled people into employment Policy Context: Localism Bill (etc) Radical shift of power from government to communities People in communities best placed to find the best solutions to local needs Focus on unlocking the gifts and assets of people in communities Community Catalysts Helping gifted people turn great ideas into great enterprises Micro providers Are local people providing support and services to other local people Work on a very small scale (5 or fewer workers – paid or unpaid) Are independent of any larger organisation Why do gifted people need support? 90% of unsupported micro enterprises fail in the first year. Business, Start Ups and Economic Churn: A literature review: NIESR: 2009 About half of the micro enterprises surveyed operate sub legally MacGillivray, A., Conaty, P., and Wadhams, C. (2001) Low flying heroes: micro-social enterprise below the radar screen, London: New Economics Foundation. For every 100 people with a good idea only one makes it UnLtd July 2010 Why do gifted people offering social care and health services need extra support? Laws and rules set by central and local government has forced many good micro services to close The laws and rules make it difficult for new providers to set up a service Without support many existing providers will cease trading and people with great ideas will never set up their service Existing third sector, business and other infrastructure organisations rarely work together, understand the market, have the specialised knowledge or the remit to provide the necessary tailored support The micro enterprise support agency model Developed and tested with funding from DH Scopes, identifies and engages with current micro providers. Can help them to regenerate or remodel Provides a single contact point for local people with good ideas who want to set up services Links customers and potential providers Makes best use of existing advice and support agencies by sign posting and information Gives people help to overcome barriers Facilitates peer-to-peer mentoring through association membership Helping gifted people who have support needs to set up enterprises: A DH funded project Underpinning principle People who need some support to live their lives have gifts and assets and want to use them Aims To help people with care and support needs to use these gifts and experiences to run a social care enterprise To try and make sure people who use services have more choice and the opportunity to be supported by organisations run by people who themselves use services. The project Based in Oldham running alongside a well established project supporting local enterprise established by NAAPS in 2007. Strong links with the Greater Manchester Right to Control trailblazer site Published guidance for: Organisations keen to help people who need support to set up successful new enterprises and to minimise any barriers Gifted people who need some support and want to set up an enterprise LAUNCHED TODAY!! Learning lessons from enterprising people Angela Catley Report and strategy document Who we supported The Co-ordinator worked with 19 people Active support provided to 16 people 12 of the 16 were supported to become established or more sustainable 3 did not develop 1 provider was supported but ceased trading 3 enterprises contributed important learning to the project but did not need any help or support Oldham Craft Michael has a learning disability and delivers football training sessions for other people with disabilities. Michael and his friend work together to run the enterprise. Michael delivers the service while his friend deals with the background running of the enterprise. The service operates from a multicultural centre which has a sports focus and Michael receives some informal support from a staff member at the centre. This is a voluntary service but the players pay a fee to cover the cost of the hired pitch and insurance Cooking and teaching Mr S has enduring mental health issues and found that cooking made life more bearable and provided him with some inner peace. He acquired training which equipped him to teach others; he was supported to deliver a social enterprise focussing on teaching people with a learning disability how to cook What we did The Co-ordinator provided a range of support and advice including: Support to talk through and shape an idea Arranged meetings Sometimes attended meetings to support people and make sure their voice was heard Summarised information provided by agencies and supported people to act on it Liaised with Council staff to break down barriers Supported providers to deal with complaints What we did Identifed sources of funding and supported people to complete funding applications Engaged with families and PA’s to help them understand and engage with the enterprise idea Signposted providers to agencies able to help them with issues such as CRB checking, insurance and training Provided advice on policies and procedures Ran network evenings and introduced people to other providers Provided opportunities for providers to market their services at events Issues and barriers people faced • The need for intensive support • Welfare benefits and support costs • Complex pathways to information and a lack of joined up working. • Parents and supporters • Accessibility of information, advice and support • Initiatives that are established to help have limitations Issues and barriers people faced • Health and ability of the provider • Attitudes and prejudice • Reductions in Personal Budgets affect people’s ability to focus on their enterprise • Endless policy changes have a negative impact • Financial viability • Insurance • Transport Conclusions • People with support needs have good enterprise ideas • Running own enterprise can be a good option for people who find it difficult to work elsewhere but barriers to doing this can be high • There are organisations that can help people but they rarely work together and are often inaccessible • There are a number of useful publications that can help • The introduction of Personal Budgets is positive • The implementation of Personal Budgets is slow and/or budget reviews are reducing resources • To overcome barriers some people need tailored, individual support Practical Guide Enterprise for All Care or community support services run by people who have experienced them What it is Aimed at people who are interested in setting up their own enterprise Gives information about the issues they might face Signposts people to sources of information and useful organisations What it covers Changes in adult social care What are micro services? Why deliver your own care or support service? Setting up your enterprise Plans and customers Where to deliver the service? Who is delivering the service? How much will the service cost and where will the money come from? What it covers Help and personal support Who might support me? The Right to Control Professional and technical advice Access to Work Welfare benefits Employment support advice Generic enterprise advice Tailored enterprise advice for disabled entrepreneurs Enterprise models Where do I get them from? Both documents available from www.communitycatalysts.co.uk and www.thinklocalactpersonal.org.uk