Transcript Claims Management - California State University

FOREIGN TRAVEL
Good Practices & High Hazard Approval
Zachary Gifford
Associate Director, Systemwide Risk Management
The California State University – Office of the Chancellor
Rob Leong
CSURMA Program Administrator
Alliant Insurance Services
Foreign Travel Ins Program
• Broad Foreign Coverage for CSU and/or
Auxiliary Organization sponsored foreign
travel involving low hazard activities such
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Recruiting
Research
Workshops
Partnership meetings
Present/Attend Conference
Study Abroad = By Campus
Foreign Travel Coverage
Who is Covered:
• California State University Risk Management Authority
(CSURMA)
• California State University (CSU)
• CSU Auxiliary Organizations
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Lessons Learned
(the hard way)
High-Risk Travel
Laying the Groundwork
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What is the University’s mission anyway?
What are the desired outcomes?
How to achieve the outcomes?
Get the word out – make it as personal as
you can
Travel Preparation Part 1
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Begin planning as early as possible
Review Trip Resources
Scope and purpose of Travel
Skill of Travelers
Do not advance to part 2 until concerns
are resolved
Travel Preparation Part 2
• Get to know your travelers and their destinations better
– Overseas Security Advisory Council (State Department
Bureau of Diplomatic Security)
– Familiarize yourself with local conditions and laws - State
Department web site at
http://travel.state.gov/travel/cis_pa_tw/cis/cis_1765.html
has useful safety and other information
– Identify and plan for potential hazards and dangerous
conditions
• Itineraries, emergency phone numbers, email addresses,
Facebook, Twitter – everything you can get your hands on
• Get details, details, details. . .
• Do not advance to part 3 until concerns are resolved
Travel Preparation Part 3
• Pre-Trip Orientation – trip leaders and travelers
• Include Emergency Preparedness
• Confirm and update information from part 2
and make appropriate trip adjustments
Travel
• Periodic check-ins and/or incident reviews
• Support and assistance for critical events
• Post-return support, assistance and
debriefings
FTIP Reporting Procedures
• Report foreign travel to Alliant and include the following
required information at least 30 days prior to travel:
 Date of Departure
 Date of Return
 Destination – Include all regions (cities/towns) of travel
• Purpose of Travel
• Number of Employee(s) Traveling
• Number of Student(s) Traveling
• Number of Other(s) Traveling and relationship to traveler
• Names of All Travelers
FTIP Reporting Procedures (cont’d)
• Confirm whether or not the country(s) participants are traveling
are located on the following lists:
• CSURMA High Hazardous Country List (attached)
• U.S. State Department Travel Warning List (attached)
(http://www.csurma.org/)
• If a country appears on the CSURMA High Hazardous Country
or the U.S. State Department Travel Warning list the following
guidelines apply:
• Campus President and Chancellor Approval (make every
effort to give 30 days’ notice)
High Hazard Requests – tips to get to…
“YES”
• Fill out the on-line form as complete as possible
https://csyou.calstate.edu/Tools/high-hazard-travel/Pages/default.aspx
• Travel Antacids –
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Traveler sign up for “STEP”?
Pre-trip orientation? (especially with student travel)
Traveler’s familiarity with destination.
In-country travel….how is it being done? What is being done to
mitigate risk?
Plop, Plop, Fizz, Fizz…cont’d
• 30 days+ notice
• Itinerary
• Traveler can convey good practices by
acknowledging “additional security concerns”
and providing more detail than not regarding
the travel, the country, etc.
• Robust description regarding purpose of
travel
CSYOU Intranet: https://csyou.calstate.edu
Select on Tool and Services
Select on High Hazard Travel
Complete Online Form
Attach Supporting Documents / Select Submit
To Print: Select “View My Requests”
Select & Open the request you want to print
Select File and Print
Obtain President signature
Scan all documents and email Charlene Minnick at [email protected]
FTIP Reporting Procedures
• Upon receipt of approval from the Chancellor’s Office, confirmation
of binding coverage, the rate for the trip, and the Travel Assist Card
will be forwarded (by Alliant)
• For all High Hazardous/U.S. State Department Travel Warning
countries, the following additional information is required (same as
what is requested on Chancellor approval form):
• Contact information for the participant traveling
• Contact information of where the participant will be staying
• How will the participant be traveling from where he/she is
staying and where he/she is conducting university business
• What airport will the participant be traveling to
• What additional security is in place for the participant while
traveling to the high hazardous country
** There are high hazardous countries that require the approval of the
Underwriter
High Hazardous Countries
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Albania
Armenia
Azerbaijan
Bahrain
Cambodia
Colombia
Cuba
Egypt
Federal Republic of Yugoslavia
Georgia
India
Indonesia
Kenya
Kyrgyz Republic
Macedonia
Nigeria
Northern Ireland
Oman
Pakistan
Peru
Philippines
Qatar
Saudi Arabia
Sri Lanka
Tajikistan
Turkey
United Arab Emirates
Uzbekistan
Venezuela
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Afghanistan
Algeria
Angola
Bosnia & Herzegovina
Burundi
Central African Republic
Cote d'ivoire
Democratic Republic of Congo (formaly Zaire)
Eritrea
Ethiopia
Guinea-Bissau
Haiti
Iran
Iraq
Israel
Jordan
Kosovo
Kuwait
Lebanon
Liberia
Libya
Mali
Northern Korea
Rwanda
Serbia
Sierra Leone
Sudan
Syria
Uganda
West Bank and Gaza (Palestinian Terroritories)
Yemen
Zimbabwe
U.S. State Department Travel Warning List
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Burundi - 04/18/2012
Eritrea - 04/18/2012
Mali - 04/09/2012
Niger - 04/06/2012
Kenya - 04/04/2012
Chad - 03/29/2012
Yemen - 03/27/2012
Israel, the West Bank and Gaza - 03/19/2012
Syria - 03/06/2012
Nigeria - 02/29/2012
Colombia - 02/21/2012
Mexico - 02/08/2012
Pakistan - 02/02/2012
Iraq - 01/19/2012
Congo, Democratic Republic of the 01/12/2012
Sudan - 01/11/2012
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Philippines - 01/05/2012
Central African Republic - 01/04/2012
Republic of South Sudan - 12/22/2011
Cote d'Ivoire - 12/16/2011
Afghanistan - 12/01/2011
Guinea - 11/04/2011
Korea, Democratic People's Republic of 11/03/2011
Iran - 10/21/2011
Lebanon - 10/12/2011
Mauritania - 10/12/2011
Libya - 09/22/2011
Algeria - 09/19/2011
Somalia - 08/19/2011
Haiti - 08/08/2011
Niger - 08/05/2011
Saudi Arabia - 08/05/2011
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FTIP Coverages – “Best in Class”
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Foreign General Liability
Foreign Excess Automobile Liability
Employers Responsibility Coverage Voluntary Compensation
Employers Liability
Primary Medical Expense
Emergency Medical Benefits
Emergency Medical Evacuation
Repatriation of Remains Benefit
Emergency Reunion
Accidental Death & Dismemberment
Trip Cancellation
Trip Interruption Benefit
Trip Cancellation (Self-Funded)
Worldwide Travel Assistance
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Assistance Services (EuropAssist)
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Pre-Departure Information
Travel Medical Emergency Services
Medical Evacuation & Repatriation
Emergency Travel Assistance
Contact Information:
ACE Travel Assistance Program
1-800-243-6124 (Inside the USA)
1-202-659-7803 (Outside the USA Call Collect)
[email protected]
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CLAIMS REPORTING
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Questions?
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