Transcript Nessun titolo diapositiva

The e-gov services by the Regional Public
Administration Unified Network (RUPAR)
The Apulian E-GOV experience
of “Centro Tecnico”
RUPAR PUGLIA
Poznan, 23 june 2006 – Chiara Valerio
Information Society in Puglia
Information Society strategy at the regional level is
perfomed by using:
 POR (Regional Operative Program) 2000-2006
 Measure 6.2 (Local Projects on IS)
 Measure 6.3 (RUPAR, Centro Tecnico - Tecnopolis)
 e-Government National Action Plan (SCATEL, G2C)
Objective:
Connecting P.A. through the creation of physical and
organizational infrastructures to deliver on-line services to
citizens, enterprises, public administrations
2
RUPAR PUGLIA
Sinergies between regional and national e-Gov initiatives
favour:
 improving of the P.A. effectiveness, thanks to
administration networking connection (Back Office)
 improving of the citizens access to services, through
internet access to on-line services (Front Office)
3
Regional initiatives
E-Government Technologies :
 RUPAR Puglia
(Unitary Network for Regional Public Administrations)
 Applications Cooperation
 Digital Signature
 Certified electronic mail
 Digital register service
Information Society Technologies to be completed:
 Broadband: optical fibres and wireless
 Digital Television
4
RUPAR Puglia: innovative charateristics
 Services network, not only a technological infrastructure
 Online Services delivered by market operators (ISP), not
by the regional organization
 Open Model (Several ISP to garantee technological &
market competition)
 Secure network, with a backbone not reachable by
Internet, but available to regional P.A. for applications
cooperation
 Connected to Internet to deliver services to citizens
 Conneted by 5 EPO, one for each province
 The Bari EPO provides all the centralized services
offered by the “Centro Tecnico RUPAR Puglia”.
5
RUPAR Puglia
Internet
Public Administrations
Applications Cooperation
RUPAR
Enterprises
Digital
Signature
Citizens
Internet
6
RUPAR Puglia: architecture
7
RUPAR Puglia: how it works
Public
Administration
Citizen
Rupar
Internet
Registry
Office
Health
Service
Labour
Applications
Cooperation
Birth Declaration
Residence change
Certificates issue
Med Visit reservations
Choose of family
doctor
Access to medical
reports
Health service
request
CV entry
Job offer
Other P.A.
8
RUPAR Puglia: some figures
 Operating from January 2004
 Connecting 280 PAL
 Cables: 10.000 km
 Data transfer speed: 2 Mbps
 Work station connected: 13.000
 Administrations adopting Digital Signature Smart card: 73
 Investiment: 45 M E (50% public, 50% private)
9
Evaluations about RUPAR Puglia
 Innovative model of network based on several providers
 This model has been adopted 3 years later by the
National Center for P.A. Innovation (CNIPA)
 RUPAR Puglia is compliant to the standards adopted by
SPC (Public System of Connectivity)
 Open space to regional providers
 Responsabilization of providers due to their co-financing
the investments (50%)
10
The SCATEL e-Government project
(2003-2005)
SCATEL e-Gov project, developed by the Centro tecnico
RUPAR, realized Applications Cooperation services and
infrastructures, now available on RUPAR Puglia.
Applications Cooperation allows domains, based on
different legacy Information Systems, to cooperate
together, thanks to the application services that
interchange structured information.
A domain is the set of resources (procedures, data and
services) and policies of an organization.
11
SCATEL Cooperation Services
 Publish & Subscribe
 Services Directory
 Inter-administrative Workflow
 Digital register service
 Certified electronic mail
 Domain Port (Porte di Dominio)
 E-learning Platform on realized services
12
The SCATEL e-Government project
Digital
Registry
Service
Certified
e-mail
Interadministration
WorkFlow
Registry
of services
b)
Local
Repository
P&S
Digital Signature
a)
Interoperability
Transport
Domain
Port
SCATEL
Cross services
SCATEL
cooperation
services
RUPAR
base
services
13
SCATEL action lines
Four parallel action lines:
 Design and development of Cooperation services
 Continuous comparison and alignment to innovative
national changes, at normative, technological and
organizational level
 Educational action for public employees, to:
 awaken them to innovation
 create opportunity to use the services
 Consultancy to I.S. designers and developers to adopt
cooperation services
14
The G2C e-Gov projects
The e-Gov projects, addressed to offer services to citizens,
require
a
near
cooperation
between
the
P.A.
offering/requiring services and local ICT firms that develop
those services, by
using the application cooperation
infrastructure, already available on RUPAR Puglia.
15
The G2C e-Gov projects
The main projects in Puglia are:
 APULIE, involving 175 municipalities on a total of 258,
 RISO, involving the three southern provinces (Lecce, Brindisi,
Taranto) and their municipalities,
 CARE, involving the northern area (Foggia)
The main services provided will be:
Citizen Relationship Management, Geographical Information
System, Territorial Marketing, Registry office service, Health,
Taxes, Business, General Services, Employment
16
State of art at 31/12/2005:
No. of P.A. Connected to RUPAR Puglia
17
State of art 31/12/2005:
RUPAR Puglia used services
18
State of art at 31/12/2005:
SCATEL education: functionaries attendency
May 2004 – December 2005
No.
Meetings
No.
Invited
Admin.s
No.
Partecipating
Admin.s
No.
Partecipating
Functionaries
1°- Information
Society/Digital Register
Service
20
280
153
264
2° Digital Signature Certificated Electronic
Mail
18
280
139
256
3° Application
Cooperation
5
280
50
74
Total
43
Arguments
594
19
State of art at 31/12/2005:
SCATEL services utilization
Service type
No.
User Administrations
Digital Register Service
70 (54 demo - 16 on service)
Certificated E-mail
4
Application Cooperation
Apulie Project
20
State of art:
on-line services to citizens
On next july 2006, APULIE e-Gov project will make the
following on–line services available using the SCATEL
cooperation infrastructure:




Taxes Service
Business
Territorial Marketing
Geographical Information System
21
Evolution
Within 2006, integration of networking services:
 Creation of Regional Health System Network to deliver
services to health operators and citizens
 Increasing regional infrastructure (RUPAR2/SPC):
 Wireless Applications in Health Emergency and Civil
Protection
 Advanced online services (Video-communication, Digital
TV, NAP to internet)
 Broadband
 Geographical Information System
22
Pros&Cons
Project
RUPAR
SCATEL
G2C
Strength
Weakness
 Quick spread of utilization
 New national laws on digital
P.A.
 SPC compliance
 Initial low awareness inside the
P.A.
 Low speed of network
connections, improved in 2005
 Use of national and
international standards
 Continuing education
including e-learning
 Initial low awareness inside the
P.A.
 Need of technological,
organizational and law
innovation
 Infrastructure already available
(RUPAR network, Applications
Cooperation, Certified e-mail,
digital register service)
 Service centres (public and
private) connected to RUPAR
 Low level of I.T. within P.A.
 Need of re-engineering of
administrative processes and
procedures
23
Best practices
Project
RUPAR
SCATEL
Centro tecnico
RUPAR
Best practice
 ISP Co-financing
 Open Model
 Rewarding Local P.A.:
- 2005 for data traffic
- 2006 for using of services
 Sinergy among RUPAR, Broadband & Digital TV
Human Resources Education
 Guarantor of network and services reliability
 Only Manager of Cooperation Infrastructure
24
Benchmarking e-Gov indicators
eGovernment/Organization & Human resources
 % of municipalities/local authorities that use e-learning to provide training [8.9 %]
eGovernment/ICT Policies
 % of municipalities/Local authorities with an e-Government strategy [21.8 %]
eGovernment/ICT systems
 % of local authority civil servants with a recognised digital signature [36.5 %]
 % of employees who use a PC for their work [77.4 %]
eEurope - Does the municipality/local authority use any of the following systems?
 Classic electronic filing (i.e. electronic storage of information on documents and
cases, e.g. date of receipt, sender, etc.) [68.3 %]
 Electronic document handling system (i.e. electronic recording and storage of
documents of a case – scanned or internal documents) [17.1 %]
 Electronic case administration (i.e. supporting the entire handling of a case and work
flow between case officers) [8.8 %]
25
Benchmarking e-Gov indicators
eGovernment/Internet/Broadband connection

% of municipalities/local authorities with an Internet connection [100 %]

% of municipalities/local authorities with an Internet connection provided by:
– Public Administration [86.44 %]
– Private ISP [82.11 %]

% of municipalities/local authorities with a broadband connection [81.98 %]

% of municipalities/local authorities with a broadband connection, by type:
–
xDSL equal or above 2Mbps [67.03 %]
26