Transcript Document
Prepared Exclusively For:
Ordering Reference Guide
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
WELCOME
Corporate Express is pleased to announce a Strategic program designed to streamline the procurement process for your office products, classroom supplies and custodial supplies.
Through this program, you can be assured that you will receive competitive pricing on the items that you use everyday. You will also be able to take advantage of additional savings by using quality Corporate Express Brand products. This program also offers the following benefits to support your procurement needs: • Fast Internet ordering through
www.eway.com
• Expanded product offering (updated frequently) • Next business day delivery on most items • Toll-free Customer Care support at
1-800-936-6298
• Efficient billing and reporting tools
By ordering all of your office products, classroom supplies and custodial supplies from Corporate Express, you can better manage your costs and improve your company’s profitability. We appreciate and thank you for your support as we support you through this exciting program.
Sincerely, The Corporate Express Management Team
PRODUCT OFFERING
The following products are offered by Corporate Express:
• • • • Custodial Supplies General Office Supplies & Related Services Classroom Supplies & Related Services and other similar products
*Check E-Way for your current product offering. Please contact your local procurement team or your local Corporate Express Account Manager if you have any questions regarding your program
.
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
ORDERING PROCESS
Online Ordering
You must be registered in E-Way to order online through this program. If you have received your User ID and Password, Go to
www.eway.com
User ID and Password (case-sensitive) and enter your If you require a User ID and Password, contact your procurement department or your local Corporate Express Account Manager.
Phone Orders
Our phone lines are open from 6am – 6pm (Mountain Time), Monday – Friday.
Call 1.800.936.6298 for phone orders.
Fax Orders
You can fax your order to 1.800.936.6302 24 hours a day. (Orders received after 5pm Local Time may be processed the following business day.
KEY CONTACT INFORMATION
Corporate Express Customer Care
(for all general service questions) • Phone # 1.800.936.6298
Our phone lines are open from 6am – 6pm Mountain Time (Monday – Friday)
Corporate Express Technical Support
(for E-Way performance questions) • Phone # 1.800.353.3375
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
ORDER STATUS
Simple methods to check the status of your order…
•
Order Tracking
• Orders may be tracked online via E-Way You may track orders by calling Corporate Express Customer Care at
1.800.936.6298
• • • • • • •
Backorders
Item availability is noted in E-Way when you place your order.
Backorders will be noted on your Pack Slip.
Backorders are normally delivered within 1-3 business days.
Backorders will automatically ship as soon as the product becomes available. There is no need to reorder.
Backorders are never billed before they ship.
If an item will be unavailable for an extended period of time, you may be contacted by Customer Care for appropriate action.
In the unlikely event that you have not received your backordered item* within five business days, contact Corporate Express Customer Care at
1.800.936.6298
for backorder status. (*except for special orders) •
Urgent or Emergency Orders
If you absolutely need a product overnight (i.e. last minute presentation or unexpected project due yesterday), you should always call Customer Care to check on product availability. If we don’t have the product, we can work to find it or suggest an acceptable alternate solution.
• • • • •
Missing Items
Inspect your order carefully against packing list upon arrival.
Review order to see if item is actually missing or has just been backordered or the part number has changed.
Contact your Customer Care Team by fax or phone; they will insure the problem is corrected.
Report Order #, Item # and Quantity from packing list.
Report the item received in place of your missing item, if any.
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
EMAIL ORDER CONFIRMATION
If you have this option set-up in your E-Way profile, you will receive an email notification confirming that your order has been received and processed.
EMAIL SHIPMENT CONFIRMATION
If you have this option set-up in your E-Way profile, you will receive an email notification confirming each upcoming shipment.
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
RETURN PROCESS
RETURNS ARE EASY! JUST LET US KNOW: •
On-Line:
Return to the On-Line ordering site, select Returns from the menu, complete the information, and submit your return request.
•
By Phone
(1.800.936.6298): Have your packing list ready when speaking to Customer Service as your customer number, order number, items to return, a reason for your return, contact information and method of return will be required.
•
By Fax
(1.888.936.6302): Circle the item(s) on your Packing List and fax it to us requesting a return. Include a cover sheet with your reason for the return, the quantity and item number(s), and your contact information including phone number.
• • What Happens Next? Customer Service promptly will issue a Return Request, which is given to your delivery driver who will pick up your return during the next scheduled delivery. Or, your return will be picked up using the original delivery method (for instance, FedEx or UPS). You will receive credit for the item(s) returned upon verification of condition received.
RETURN POLICY
Corporate Express has a clear and consistent return policy to support your needs…
• Please return products in re-saleable condition (original, unmarked, sealed package)
within 30
days of receipt of your order. (Returns over 60 days old may incur a restocking charge) • Please inform Corporate Express of any shortages or damages as soon as possible. Requests received after 48 hours may not be honored.
• For health and safety reasons, food, beverage, or first aid items are not returnable.
• Corporate Express can only issue credit for items purchased from Corporate Express.
• Corporate Express makes every effort to be fair and reasonable with regard to returns. If you have any questions, please contact your Corporate Express Customer Care Specialist at
1.800.936.6298
• There are no returns of special orders or non-stock furniture except for defective products.
• Please do not write or mark on the product outer packaging
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
TONER RECYCLING Toner Recycling is Important to the Environment Please help us by returning your empty toner cartridges to Corporate Express
•
Toners may be recycled two ways!
Contact your Corporate Express Customer Care Team to have a pick-up scheduled. You may call or fax your request!
• Simply inform a uniformed Corporate Express Delivery Driver that you have empty toner to be picked up.
*
Please return toners in their original packaging as this will protect the toner during transit and reduce waste!
INKJET RECYCLING
Corporate Express will make a donation to JA Worldwide (Junior Achievement) for every eligible inkjet cartridge we receive.
Any used, non-Epson, inkjet cartridge qualifies for our JA Worldwide donation fund. Approximate donation is $1.00 - $1.50 per cartridge depending on the particular item.
Simply place your empty
inkjet
cartridge in a
gold JA Worldwide envelope (provided with each new cartridge) and drop it in the mail.
Special bins may also be provided at your various offices to drop off your inkjet cartridges.
Need “Return” envelopes? Call your Corporate Express Customer Care Team at Ph #: 800-936-6298
Junior Achievement is a 501(c)3 not-for-profit organization sponsored by corporate and individual contributors. For more information about JA Worldwide visit www.ja.org
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
FURNITURE
•
Making Your Office Work Smarter.
It all starts with office furniture that looks smart and works smart. Corporate Express provides a complete selection of furniture from the world’s finest manufacturers – from the simple to the sophisticated. We provide office furniture solutions that work more efficiently and effectively – solutions that are simple and flexible enough to meet your needs •
Furniture is Just the Beginning.
– Our services go far beyond picking the right desk or chair. The challenges you face when creating or updating your office space in an ever changing workplace can be overwhelming. That’s why we’re there every step of the way to work through these challenges together including: Design and Space Planning – – – Delivery and Installation Budget Constraints Technological Issues • Due to the number of products and variations available, only a limited offering of furniture products is available through E-Way •
Please follow your internal procurement policies when ordering furniture products
•
Please contact your local Corporate Express representative for additional products and pricing options
DELIVERY
With distribution centers across North America, Corporate Express will provide you with the products that you need when you need them…
• Catalog items ordered (except One Shop Express items), in most markets, by 5:00pm Local Time are scheduled for your next business day delivery. (Orders must reach Corporate Express by 5pm local time) • Delivery to Alaska, Hawaii, Virgin Islands, Guam, and Puerto Rico may require additional delivery time and may include applicable delivery fees (contact your procurement department for more details).
• The following delivery documents are described in this manual: • Delivery Manifest • Carton Contents • Pack list • Shipping Label
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
DELIVERY MANIFEST
Represents the number of packages in a shipment. This document is usually left directly with the person or department that receives the shipment.
SHIPPING LABEL
Appears on the outside of each Corporate Express package.
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
PACK LIST
Represents the entire contents of a shipment. Your entire order, including backorders, will be displayed here. Pricing will also appear on each item if approved through this program.
CARTON CONTENTS
Lists the contents of each carton within a shipment. This document DOES NOT display backorder information or pricing. You will receive this document in each mixed carton.
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
HELPFUL HINTS
Here are some things to keep in mind to help make the ordering process quick and easy…
• Use E-Way or the current Corporate Express Sourcebook to assure that your items are available.
• Make sure that all the information in your order (including name, phone number, cost center/department #, and shipping address) is correct before you send it.
• If you need an order the following day, make sure to place the order before 5PM local time.
• Be sure that the quantities and units-of-measure are accurate on your orders before submitting (
Orders cannot be modified or cancelled through E-Way once they are submitted
).
• Unit of Measure Key: •
BD
- Bundle •
BG
•
BX
- Bag - Box •
BT
•
CD
- Bottle - Card •
CS
•
CT
•
DZ
•
EA
•
KT
- Case - Carton - Dozen - Each - Kit •
PD
•
PK
•
PR
- Pad - Package - Pair •
RL
•
RM
- Roll - Ream •
SH
•
ST
•
TB
- Sheet - Set - Tube
Here are some E-Way features that will help make your online shopping experience a pleasant one…
• ADVANCED SEARCH FILTERS can greatly reduce the number of results a search will yield, making it much easier to find a specific product. For example, you can search for only contract items, recycled items, or only items in your own or your company’s order history. • THE “ITEM NOTE” FIELD can be used to help organize each item in your order. For example, enter the person’s name for whom the item is being ordered. This information will appear on your packing slip for easy reference when the order arrives.
• SHIPPING STATUS allows you to track the status of your order and verify who signed for your delivery and when they signed for it. Go to “MY ORDERS” • “MY ORDERS” provides easy access to your orders submitted through E-Way.
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302
About Us… Corporate Express, Inc.,
a Buhrmann company (NYSE: BUH), is one of the world’s largest business-to-business suppliers of essential office and computer products and services with 2005 sales of approximately $4.6 billion in North America. Corporate Express’ product offering includes office and computer supplies, Classroom Supplies, imaging and computer graphic supplies, office furniture, facility supplies, document and print management, desktop software, promotional products and other similar products.
Corporate Express’
broad product offering, commitment to service, distribution expertise, technological excellence and world-class associates bring a distinct competitive advantage to the office products industry. With operations in more than 17 countries and strategic partnerships in an additional 11, Corporate Express is currently the only B2B office products company with a true one-company global capability.
Corporate Express, Inc.
is a wholly owned subsidiary of Buhrmann, NV, an international business services and distribution group. Buhrmann NV generates approximately $7.3 billion in sales for 2005, and is the world’s major supplier of office products and graphic systems for the business market.
Key Facts – Corporate Express North America…
Has one of the most advanced distribution infrastructures in the industry, with 1,100 delivery vehicles. Delivers an average of $16 million in office and computer products every business day in North America, $4.5 million of which is ordered through the Internet. Services approximately 90% of the Fortune 500 companies. Has 170 locations, including 35 distribution centers spanning over 7 million square feet, most of which are ISO 9001 certified. Has 10,400 employees in North America, including more than 2,000 sales personnel and more than 500 customer service personnel.
Our Competitive Advantage…
Broad product offering / Commitment to service Distribution expertise / Technological excellence Global presence / eBusiness leader World-class team
Corporate Express Phone: 1.800.936.6298
www.eway.com
Fax 1.800.936.6302