Transcript Stress Management Competencies

Resilience Roadshow
----------Alan Bradshaw
Business Psychologist
Partner, Work-Life Solutions
www.the-stress-site.net
[email protected]
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About Alan Bradshaw
 Involved in stress management field since 1996
 Founded UK-wide stress consultancy 1998
 Developed training and tools around stress
management and wellbeing at work
 Now Partner in Work-Life Solutions
 Aim is to promote evidence-based approaches
 Work primarily with psychologists
 Partner/collaborate with organisations
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What we’re covering today
 What is resilience?
 Psychology ‘snippets’
 Rosy glow exercise
 Discussion of positive psychology approaches
 Resilience at work; Organisational resilience
 Resources and tools
 Follow-up
 Discussion and questions
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What is ‘Resilience’?
 A number of different but related aspects..
 Ability to cope with stress
 Ability to manage emotions (not suppress them)
 Mental toughness or ‘hardiness’ – remaining resilient
despite difficult circumstances
 Ability to ‘bounce back’ from or overcome adversity
 Related to the meaning (attitude) people attach to
adverse events (Perspective is incredibly important!)
 Recent research has shifted focus from protective
factors to protective processes
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A definition of resilience...
 Resilience is an individual's ability to generate
biological, psychological and social factors to resist,
adapt and strengthen itself, when faced with an
environment of risk, generating individual, social and
moral success. Oscar Chapital C. (2011)
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Another definition...
 Resilience comprises a set of flexible cognitive,
behavioural and emotional responses to acute or
chronic adversities which can be unusual or
commonplace. These responses can be learned and are
within the grasp of everyone; resilience is not a rare
quality given to a chosen few. While many factors
affect the development of resilience, the most
important one is the attitude you adopt to deal with
adversity. Therefore, attitude (meaning) is the heart of
resilience. Neenan & Dryden (2009)
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(Resilience) Psychology ‘Snippets’
 Hardiness: the 3 C’s, Commitment, Control,
Challenge (Kobasa, Maddi)
 Locus of control: internal/external (Rotter)
 Self-efficacy: beliefs about our ability (Bandura)
 Salutogenesis/Sense of Coherence: (Antonovski)
Comprehensibility, Manageability, Meaningfulness
 Cognitive Behavioural Therapy (CBT): ABC + DE
 Mindfulness: attention, intention (purpose), attitude
(living deliberately in the present moment)
 Emotional Regulation of Others and Self (EROS)
 Positive Psychology: what contributes to wellbeing;
what enables us to thrive and flourish (Seligman)
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The Rosy Glow Exercise (step 1)
 Please reflect for a moment on all the things that give
you a ‘rosy glow’. These are the feel-good things that
when you reflect on them give you feelings of
happiness, enjoyment, contentment, satisfaction
and/or a sense of wellbeing.
 What are they? They could be related to: people,
places, pets, works of art, music, memories, activities,
achievements, nature, spirituality,... whatever is
meaningful to you and gives you a sense of wellbeing
 Please write down all the things that come to mind...
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Step 2: In pairs (or threes...)
Your job is to find out as much as you can about the
other person - you have 10 mins for this exercise...
 What’s really important to this person?
 What makes them feel fulfilled, happy and satisfied?
 What does this person absolutely love doing and why?
(their passions and interests)?
 Who are the most important people in their life?
 What organisations do they belong to / what causes do
they believe in or support?
 What achievements are they most proud of?
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Positive Psychology:
Seligman’s Theory of Wellbeing
P
Positive Emotion
E
Engagement
R
Relationships
M
Meaning
A
Accomplishment
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Building resilience at work?
 Based on what we have been discussing about
resilience and Positive Psychology, reflect on the
following question, then discuss with a partner(s)
 What can we do to enable resilience and positive
wellbeing at work?
 Afterwards we’ll have a short feedback session
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Resilience at Work (some areas)
 Quality of Working Life (QoWL)
 Awareness, attitudes and behaviours
 Implementation intentions (for work pressures)
 Strengths and person-job fit; flow
 Sustainable employee engagement
 Positive communications (Losada ratios)
 Control and acceptance; enabling control
 Positive working relationships and support
 What-went-well (Appreciative Inquiry)
 Finding meaning and purpose at work
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Org Resilience and negative events
 Negative events happen with increasing frequency
 Associated stress has significant human impacts
 This can and should be planned for, including:
 Opportunities for people to voice concerns
 Provision of appropriate support
 Communications with those affected
 Stress management and resilience training
 Making sure services are maintained
 How well does your organisation deal with adversity?
 BSi – Human aspects of business continuity
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Resources and Tools...
 There are resources everywhere you can tap into...
(it’s your choice!)
 The most important resilience resource is yourself...
 Also, this resource can be increased in multiple ways
 Almost limitless external resources...
 Other people are a huge and important resource
 This resource can be increased in multiple ways too
 Limitless web resources (but...)
 Resilience and positive psychology tools
 Alan will forward some of the best tools and resources
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Positive psychology resources
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EROS (Emotion Regulation)
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Follow-up info and resources
I will be sending you follow-up emails with:
 Information resources and research
 Web-based tools and questionnaires
 Train-the-trainer course:
 Building Resilience Through Positive Psychology
 In-house training and coaching
 Recommended books
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Thanks for listening!
 Any questions before we close?
 Please hand in completed evaluation forms before
you go
 I’ll be in touch with follow-up information and
resources
Alan Bradshaw
Partner, Work-Life Solutions
[email protected]
www.the-stress-site.net
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