Strengthening Resilience in the Workplace

INTO Equality Conference 2013 John Conaghan Customer Relationship Manager Carecallwellbeing.ie

Emotional Resilience “a set of conditions that allow individual adaptation to different forms of adversity at different points in the life course”.

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the capacity to cope with and become stronger as a result of experiencing and dealing with difficult events” Carecallwellbeing.ie

Good Emotional Resilience is Good for Schools

Improve

Staff health and wellbeing

Reduce

Stress Staff engagement and satisfaction Sickness absence rates Staff recruitment and retention Staff turnover Productivity Recruitment costs Health-related employee benefits Liability cover Litigation costs Carecallwellbeing.ie

Emotional Resilience  Attitude  The “Well – Being Reservoir”  Work related stress Carecallwellbeing.ie

The Role of Leadership • Stability • Clear Vision • Communication • Trust Carecallwellbeing.ie

Background to Carecall Founded in 1998 Fully owned by Niamh Social Enterprise status Largest EAP provider across Ireland – 460,000 lives covered plus 120,000 students Over 100 clients including DES, ELBs, HSA, IAFD, NICS, Local Gov Councils, HSCTs, UTV, Kerry Foods, Bombardier, Michelin Carecallwellbeing.ie

Employee Assistance Service Independent Self-referred Confidential Free service Carecallwellbeing.ie

Employee Assistance Service The Service - Overview Freephone 24 hour immediate telephone support Structured face to face or telephone counselling Carecallwellbeing.ie

Employee Assistance Service Structured Telephone Support Networked with 160 counsellors across Ireland Best match of counsellors to issue Structured counselling sessions: 4 x1 hour session model Carecallwellbeing.ie

Your Personal Life Bereavement Caring for relatives Family frictions Childcare Losing independence Drug & alcohol abuse Personal Crises Ill health Depression & anxiety Discrimination Divorce Carecallwellbeing.ie

For free, confidential and immediate support call 1800 411 057 It helps to talk

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Carecallwellbeing.ie