Transcript PowerPoint Presentation - Digital Divide

The Digital Divide in Child
Abuse and Neglect
How to build bridges for the future
Tom Hanna
Karen Rich
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Contact us!
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Tom Hanna, Director, The Child Abuse
Prevention Network, [email protected]
Karen Rich, National Exchange Club
Foundation Child Abuse Centers
Liaison, [email protected]
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Tom In Spain
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Almuñecar is on the
Mediterrannean
Sea, in the province
of Granada, Spain
It is late afternoon
here, and I’m in an
Internet Access
center -- Zen Dos
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A Taste of Spain
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This is the beach,
looking mostly west,
and you can see the
ancient castle on the
hill.
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Orientation
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Definition
Categories
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Orientation
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Definition
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The gap between the Haves and the Havenots
How this gap expresses itself over time
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Orientation
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Definition
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The gap between the Haves and the Havenots
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Foot, bike, bus, car, plane
Voice, phone, public access, home dial-up,
home broadband, wireless network access
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Orientation
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Definition
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How this gap expresses itself over time
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Initial effects are small but dramatic
Continuing effects are deeply erosive
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Orientation
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Categories
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The rich and the poor
Rich countries and poor countries
High-paid professionals and low-paid
workers/volunteers
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Digital Divide Baseline
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Watershed of 1995
Explosion until 2005
A very different Internet is emerging
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Digital Divide Baseline
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Watershed of 1995
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Child Abuse Prevention Network
National Clearinghouse on Child Abuse
and Neglect
Early Starters: APSAC, Prevent Child
Abuse New York
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Digital Divide Baseline
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Explosion until 2005
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Almost every organization is on the web
Almost every sub-specialty is covered
Almost every kind of document is
accessible
Every basic Internet tool is being used
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Digital Divide Baseline
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Explosion until 2005
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Every basic Internet tool is being used
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Website
Document centers
Databases
Listservs
Forums
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Digital Divide Baseline
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A very different Internet is emerging
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Online live and self-paced training systems
The new wireless world
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Digital Divide Baseline
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A very different Internet is emerging
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Online live and self-paced training systems
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Huge benefits
Vast savings
Promise of better outcomes
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Digital Divide Baseline
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A very different Internet is emerging
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The new wireless world
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Impact of wireless networks
No longer “just my computer”
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Portables
Handhelds
Mobile phones
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Digital Divide in Child Abuse
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Still a significant percentage of
"disconnected"
Generation gap
Broadband vs dial-up
Institutional Barriers
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Digital Divide in Child Abuse
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Institutional Barriers
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Institutional restraints
Technologist-imposed restraints
Lack of an Internet plan or strategy
Professional bias
Service provider bias and client access
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Digital Divide in Child Abuse
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Economic and attitudinal divides
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Within the agency
Among agencies
Among professions
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Digital Divide in Child Abuse
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What can we do about it?
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Examine significant case studies
Look at one evolving model
Build and implement your own strategy
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Case Studies
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The Pediatricians Network (Tom
describes “the haves”)
The Online Professional Training
Network (mostly “haves”, but lessons in
“have nots”)
Parent Aide Study (Karen provide slides
on data from the survey)
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Case Studies
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The Pediatricians Network on Child
Abuse and Neglect
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1996- Present
Over 20,000 communications
Almost 700 health professionals
Major advances in medical practice
Multiple professional articles published
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Case Studies
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The Pediatricians Network on Child
Abuse and Neglect
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Strictly private network by invitation only
All members share the same goals
Very varied in professional specialty, but all
medical and hospital-clinic-based
Annual subscription provides access to
archives
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Case Studies
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The Online Professional Training
Network on Abuse and Disabilities
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Based on an Online Training Conference
Seed funding from Department of Justice
Outreach to all workers on all sides of the
issue
Outreach to people with disabilities
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Case Studies
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The Online Professional Training
Network on Abuse and Disabilities
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Over 500 registrations
One-year membership of $150
22 top experts serve as faculty and
ongoing resource to the network
Full documentation of all training resources
available online all the time
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Case Studies
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The Online Professional Training
Network on Abuse and Disabilities
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All materials are accessible both to those
with disabilities, and those whose "office
security" might prevent Internet access
Examples: Java, JavaScript, Movies,
Streaming sound, other interactive
resources
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Case Studies
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The Online Professional Training
Network on Abuse and Disabilities
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Started September 9; Ongoing
Over 1300 evaluation forms received
All participants now linked through two
listservs
Doubled the network of people concerned
with abuse and disabilities
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Case Studies
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The Online Professional Training
Network on Abuse and Disabilities
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Every side of the issue:
All forms of disability
All age groups, birth through aging
Institutional; and familial abuse
All professionals…
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Case Studies
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The Online Professional Training
Network on Abuse and Disabilities
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All professionals… all service providers on
the disabilities side, all forms of advocacy,
all child protective and adult protective,
medical, mental health, social work,
lawyers, legislators, police, prosecuters,
etc.
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Case Studies
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The case of the National Exchange
Club Child Abuse Centers, and Their
Parent Aide Programs.
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Digital Divide Overview
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Most people not aware of it
What is digital divide
Why is it a problem
Benefits of technology
Value of web to child abuse
professionals
Why be connected
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Benefits
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Resources
Communication
Information
Networking
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Data collection
Documentation
Client access
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Clients
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Parents are accessing resources online
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Children access information online
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Potential for increased contact with clients
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Obstacles
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Techno-phobia
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Equipment
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Resources
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Time
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CAP Services Circumstances
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Motivated by
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Reduced resources
Continued or increased need
83 centers and assorted outreach programs
Maintain services
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Center development
Quality assurance
Training
Technical support
Miscellaneous services to centers and clubs
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CHILD ABUSE PREVENTION SERVICES
Training for Exchange Club Centers
New Director Orientation
Annual Symposium
Training materials for Parent Aides
Quality Assurance
Center Accreditation through the Standards of Operation and Practice
Evaluation/Accreditation Committee
Technical Support to Centers
Consultation
Trouble-shooting
Center Relations Committee
Other Services
Public Awareness/ Marketing Materials
Listservers for Center Directors and Parent Aides
Advocacy
Special projects, e.g. SBS, FAS
National Parent Aide Network (NPAN)
Monthly Informational Mailings to Centers
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NEC’s CAP Services Strategy
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Opportunity for assessment and growth
Existing channels to open new avenues
Remaining true to mission
Internet support of Parent Aides a priority
Empirical base for development
Developing in-house Internet plan
Reaching out
Update
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Phases and Stages
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Staff recommendations for data collection
Solicited outside proposal (Geosolve)
Involve Child-Abuse Network
Website concept paper
Parent Aide Survey
TOPS proposal
Long range planning
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Parent Aide Survey – Summary
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59 Centers responded
Serve 50-90 families a year – most CPS
referred
4 to 6 volunteer parent aides
2 to 3 paid parent aides
1-2 professional case managers
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Parent Aide Survey – Summary
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On average, centers had 7 – 9
computers
About half had database for client
records
"Nearly everyone" has Internet access
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98 percent of Centers
92 percent of case managers
68 percent parent aides
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Internet Access
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Of 59 responding centers, all had computers
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Average 8.7 desktops
Most networked
51 centers have Internet access at center
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100% case managers at work, 92% at home
68% parent aide access at work, 74% at home
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Measuring the Divide
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26 percent of our Parent Aides do not
have access to the Internet
Our survey doesn't tell us how many of
our families are "off the web."
Nor do we know how many parent aides
outside the Exchange Club network
have access
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Addressing the Divide
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Seeking a grant to help bring more
Parent Aides online
Reaching out via Internet to find Aides
across the country
Creating Internet resources just for
them
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Expanding Parent Aide Network
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Identifying other Parent Aide Programs
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Parent aide identification group (PAID)
Solicit information through Centers
Make connections through NPAN
Post on prevention listserv
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Expanding Parent Aide Network
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Identifying other Parent Aide Programs
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Solicit information through our website
Identify State Liaison Officers
Post on OCAN’s Prevention website
CAP Symposium/NPAN Conference
Parent aide listserv
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Vital tool for linking Parent Aides
Already working in the way imagined
Open to all Parent Aides & supervisors
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Technology Planning
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Envision
Assess
Inventory
Act
* Adapted from www.techatlas.org
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Steps
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Mission statement
Identify team members
Develop technology vision statement
Assess current status and future needs
Review resources
Develop action plan
* Adapted from www.techatlas.org
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Build your own strategy
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Look at what you are doing on the
Internet right now
Review what your organization is
actually doing right now
Compare both of these to your existing
mission statement
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Build your own strategy
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Begin your strategy by making your
mission statement the center focus of
your Internet plan:
"Live your mission on the Internet."
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Build your own strategy
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"Live your mission on the Internet."
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Find the gaps where the mission statement
is not being met on the Internet
Find out in your Stakeholder List who does
not have full access to the Internet
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Build your own strategy
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Status: who does not have full access to
the Internet?
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Board
Management
Supervisory staff
Line staff
Volunteers
Clients
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Build your own strategy
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Review your initial findings with your
stakeholders
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Board
Management
Supervisory staff
Line staff
Volunteers
Clients
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Build your own strategy
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Consider involving an outside
consultant, optimally, one who
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Already understands the mission of child
abuse organizations
Has real Internet expertise
Has a track record in organizational
management and development
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Build your own strategy
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Consultant's roles:
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Help assess your organization's current
Internet capacity
Identify fruitful Internet strategies that fit
well with your mission
Provide realistic cost estimates and budget
impacts
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Build your own strategy
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Consultant's roles:
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Frame how to get the best payoffs from
your Internet investment
Address security issues in a realistic
context of the tradeoff between security
and accessibility
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Build your own strategy
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From all of the foregoing
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Prepare a draft Internet Plan
Review with Management and all other
stakeholders, making adjustments
accordingly
Make sure Plan includes "who does what
by when, and with what resources"
Management agreement on who will be the
point person, and at what level of effort
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Build your own strategy
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Recommended Scope of Plan
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Five-year plan
Clear budgetary objective
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How much from existing resources
How much from new funding
How much as part of future core budgets
How much of the work will be done in-house,
and how much from outside suppliers
Clear attention to security over time
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Build your own strategy
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Follow up!
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Have regular review dates (quarterly or
semi-annually)
Be flexible: things change rapidly in the
world of the Internet
Look for ways to measure the impacts
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Are we reducing the gap?
Are our stakeholders being better served
Are we closer to our mission?
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The Divide: Our Clients
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Those who do use the Internet are not
depending on us as much as before
Whether they use the Internet well or
badly doesn't matter: it is already a new
and major influence in their decision
making
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The Divide: Our Clients
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Those who don't use the Internet are
prime candidates for us: if we can help
them get connected, and show them
how to take the best advantage of being
connected, we can be of great service
to them and to our mission.
Our potential clients check us out on the
Internet
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The Divide: Our Clients
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Are our staff, management and board
as Internet savvy as our clients?
Are our clients as Internet savvy as our
staff, management and board?
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Rolling thunder
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The Internet is going through major
changes right now - be prepared to
move with the change
Be ever alert to the changing needs of
your clients, and quick to "Internet
adapt"
Future success depends on present
flexibility
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Thank you!
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Questions?
Contact us:
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Karen: [email protected]
Tom: [email protected]
See us:
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http://preventchildabuse.com
http://child-abuse.com
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