Transcript INTRODUCTION TO OUR PPT TEMPLATE
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Standard Contract Forum 26 September 2006 13.30
Customer Suite, BT Centre, London
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Standard Contract Forum
Tuesday 26 Sept 2006 4 5 6 7 2 3 1
AGENDA
Introduction and Notes of Previous Meeting Consult 21 Emergency Service (VOIP Originated Calls) Pathfinder/21CN and SIA Update STP Working Review of New and Amended Schedules Any Other Business www.btwholesale.com
Consult21 Update 25/9/06
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Agenda Steering Board Agenda RAG Update Cost and Risk Management project: Update Programme Progress Consultations & Briefings CP Engagement Recent Announcements
Working Group Status
September 2006
Architecture & Framework
Network Structure Systems & Processes Network Hooks
Products
Interconnect & Portfolio Broadband Line Access Point to Point
Conformance Testing Implementation & Migration Communications
R A G
Network Structure
Key Milestones August/September Achievements
Resolved the approach to voice quality measurements to ascertain migration success to align with CT WG. Draft top level description of BT‘s NGN and a description of how products are supported and accessed.
Working though a potential issue with the use of Geographic Number Portability Databuild Information (PDI) tables. Drafted top level description of BT‘s NGN and a description of how products are supported and accessed
September/October Work plan
Progress inventory of the components of BT's NGN to sites, logical and topological relationships and seek indications of the type of network inventory data that will be needed to enable investment scenario planning. Progress White Paper on network technical rules and guidelines for NGN voice interconnect (will be used to inform the revision of Annex A to the SIA)
RAG Status Green Key Issues (For Discussion)
None recorded
Status: Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (G)
Systems & Processes
Key Milestones August/September Achievements
Presentation & discussion on how multi-party service provider scenarios will work – need for all of Industry to work together. 20CN vs. 21CN Systems flag requirement submitted to 21CN Project Control Board for consideration.
2nd Issue of Systems Roadmap consultation now closed – little feedback received.
September/October Work plan
NICC B2B group 18 th held 15 th September. Sub-Group to be September to more clearly define ToRs and boundaries between C21, NICC and 21CCE programmes.
RAG Status Green Key Issues (For Discussion)
None recorded
Status: Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (G)
N/W Hooks & Common Capabilities
Key Milestones June/July Achievements
Working Group now closed.
Common Capability & BTW Products workshop agenda finalised. Date confirmed for 22/9/06..
RAG Status None Key Issues (For Discussion) Status: Time Cost Quality Customer Satisfaction Information
Interconnect & Portfolio
Key Milestones August/September Achievements
VIC product launched All VIC contracts signed 2 Options for PSTN Emulation offered to industry for agreement Jim Moulder (Global Crossing) nominated as co-chair
September/October Work plan
•Issue Outline product description for each of the two PSTN Emulation options •Use industry advocates and co-chair to drive industry agreement
RAG Status Green Key Issues (For Discussion)
Industry agreement to solution for PSTN Emulation outstanding PSTN Emulation product delivery delayed to Mar 08 due to industry need for more time to agree preferred option Final review of Obligatory products list required Pathfinder product review criteria required Timeline needed for VLAN (extension to Metronode) product Product developments reviews required
Status: Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (G)
Broadband (inc LLU)
Key Milestones September Achievements
Working Group held on 5 September 31 attended from 16 Industry companies plus Ofcom, Openreach and BTW.
4 Broadband Condocs issues with closing dates from July 31st to September 4th.
Openreach presented their response to Industry on the LLU Condoc and closed the Consultation at BB/LLU WG. Work now continues at the IMWG BB Experts Sub-Group.
September/October Work plan
Next meeting is 9 October when Datastream and IPstream will close consultation with BTW responding to Industry on the Condocs (closed for Industry responses on 4 September).
W-BBC consultation will close at the 7 November meeting with future BB consultation will move to BAU forums.
RAG Status
Red Key Issues (For Discussion)
If IPstream First goes ahead, Industry are very concerned about IPstream migration (e.g. number of CBUK changes and impacts on their own systems and call centres) Many customers require out of hours grooming especially for business customers and ask that this is considered.
Lack of commercial principles is a major issue for Industry as they try to make decisions on future suppliers and products
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w-BBC Consultation will have to be extended to November to take commercial considerations into account.
Status: Time (R) Cost (R) Quality (R) Customer Sat. (R) Information (R)
Line Access
Key Milestones August/September Achievements
Line Access Working Group met on 12 September 2006. 11 Industry attendees and 1 Ofcom plus 5 BTW and Openreach. Voice Line Access Condoc issued and response period closed on 31 July with 3 replies.
VLA Bilaterals offered and one held with constructive feedback.
September/October Work plan
Initial consultation on VLA product has closed with only 3 replies.
Promote the VLA product at a re-launch event on 6 November at BT Tower Set up experts sub-group to rewrite product description and customer proposition in advance of the 6 November Next meetings on 30 October and 27 November 2006.
RAG Status: Green Key Issues
Communications with all BTW and openreach customers, including the 300 smallest. Openreach are organising 4 events to achieve this.
Voice Line Access needs more promotion within the CP customer base. An Openreach sponsored event is planned for BT Tower on 6 November.
Need to agree Standards for SIP-I in NICC and ETSI. (Voice Line Access) Further work required in Network Structures and in BTW to support the network aspects of the VLA product.
Status: Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (G)
Point to Point
Key Milestones August/September Achievements
Working Group meeting held on 7 September, attended by 21 people, representing 8 CPs plus BTW and Openreach.
Presentations (a) TILLAP/TILLBP (b) MSIL 5 WES Condocs issued with good responses from Industry.
September/October Work Plan
Next meeting 27 September 2006 Bilaterals continue with CPs and Utilities on Utility customer requirements in 21CN plus a presentation at ETUG on 2 October 2006.
Openreach to give final response and close consultation to the 5 WES Condocs.
RAG Status Amber Key Issues
Plan of record for sub 2M products has not been amended despite reminders .
Industry have concerns that sub 2M leased line developments are being given insufficient priority and resource.
Utility customers and other Infrastructure customers need info on alternative products before 2008 as they have long lead times.
TILLAP and TILLBP starting to tie in with other products
Status: Time (R) Cost (A) Quality (A) Customer Sat. (A) Information (A)
Conformance Testing
Key Milestones RAG Status: Amber August/September Achievements Key Issues (For Discussion)
Complete definition of Service interoperability Test Schedule Initial discussions undertaken on incorporation of Voice Quality assessment within Testing programme • More detail required on the trials identified in BT’s 21CN Implementation Strategy and Plan e.g. BB First Pilot Review CP Test facility Requirements and Test Request process Created CPE Testing Experts forum
September/October Work plan
Publish Test Result policy & review process Initiate Test Results Reviews • Greater understanding and transparency on how Voice Quality will be assessed for Pathfinder [BRIEFING C21-CT-017 WILL DEAL] Publish TE Testing and Trials Briefings
Status: Time (A) Cost (A) Quality (G) Customer Sat. (G) Information (A)
Implementation & Migration
Key Milestones RAG Status Amber August/September Achievements
Publish Pathfinder Entry & Exit (following consultation)
Key Issues (For Discussion)
Updated pathfinder definition Briefing published (IM-013) and reviewed at Pathfinder forum (8 th August) Working group plan updated to align with Pathfinder Phase1A Entry Framework required to facilitate planning for Tranche 2/3 of DLE to NGS migration Process established for CP participation in development of SME/corporate end customers scenarios to aid migration preparation Lack of detail on Broadband First Pilot which will underpin BB migration Jul-Dec 2007 Published design briefing for MCC
September/October Work plan
Commence planning for migration of emergency & critical services during Pathfinder Further clarity needed on the Pathfinder Customer experience Publish updated Pathfinder Briefing prior to Pathfinder experts forum (19 th Sept) Publish Plan of Record at Issue Status (end Aug) Further clarity/discussion of impacts required on BB migration implementation Issues with the National Migration plan have delayed formal issue
Status: Time (A) Cost (A) Quality (G) Customer Sat. (A) Information (A)
Migration Communications
Key Milestones July/August Achievements
The comms group met 1st September, agreed that messaging sub-group will be discontinued. Future messaging output will be handled by the main WG. Extra meetings scheduled at Faraday to agree output from mass marketing campaign development by Carlson Extra attendees recruited to WG to properly reflect industry inc. Clare Grant (Telewest), Jody Haskayne (Tiscali), Hamish McCleod (mobile broadband group)
August/September Work plan
Brand development on track, public launch event proposed for Oct 16th
RAG Status Green Key Issues (For Discussion)
Proposal to inc end user cust sat questions in Carlson migration survey rejected by WG
Status: Time (G) Cost (G) Quality (G) Customer Sat. (G) Information (A)
Consultations Update – Sep SB •Broadband Products IPStream – 10 responses - 07/08/06 close (for responses) Data stream – 3 responses – 04/09/06 close w-BBC – 10
initial
responses - 04/09/06 close (see commentary) •Voice Line Access – 3 Responses – 31/08/06 close •WES Products – 10 Responses – 15/09/06 close •Systems Roadmap – 2 Responses – 11/09/06 close •Critical numbers over VOIP – 0 Responses so far – 28/09/06 close
Number C21-BB-008 C21-CT-013 C21-CT-015 C21-CT-016 C21-IM-013 C21-IM-016 C21-IM-017 C21-IP-013 C21-IP-015 C21-MG-004 C21-MG-005 C21-NH-001 C21-CT-017 C21-IM-018 C21-IM-019 C21-MG-006 C21-MG-007 Briefings update –see: Meeting Planner & Consultation Information C21-IP-016 C21-MG-008 Title - note shaded background = responses required, blue = new since last update wBBC Consultation Status 21CN Transfer Engineering Testing & Trials (PSTN/ISDN/WLR & LLU) CP Test facility (Swansea) Voice Quality Assessment process Pathfinder Definition & Approach Migration Command & Control - Design Briefing 21CN Migration End Customer Experience - developing real life scenarios VIC Overflow Billing Materiality Assessment Timeline proposal NGN Call Conveyance PSTN Emulation Commercial Consultation: BT’s Conclusions and Progress Report’ Steering Board Escalations Website – secure members area Closure of network hooks WG 21CN test result review process 21CN Migration - Tranfer Engineering Briefing (ISDN30) 21CN Migration - Tranfer Engineering Briefing (Broadband) Managing Communication Provider Costs & Risk 21CN National Migration Plan for PSTN Voice and IPstream Services NGN Call Conveyance PSTN Emulation Commercial Consultation: Outline Product Descriptions for Interim Charging National Migration Plan - MSAN to Metro Node Parenting Date
Due /Issued
Aug-06 Aug-06 Aug-06 Aug-06 Aug-06 Aug-06 Aug-06 Aug-06 Aug-06 Aug-06 Aug-06 Aug-06 Sep-06 Sep-06 Sep-06 Sep-06 Sep-06 Responses required (Y/N) N Y N Y N N N N N N N N N N N N N Sep-06 Sep-06 N N
Customer Engagement Programme Help required!
Large – Medium sized CPs Not engaged or partially engaged Heavy users of BT Systems Major users of Voice, Broadband & Interconnect Portfolios Actively target them for: General updates Pathfinder/Product impacts
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Standard Contract Forum 26 September 2006
Mandy Wells
BT Wholesale Operator Assistance and Directory Enquires Product Manager
Schedule 125C
VoIP originated Emergency Calls
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Schedule 125C – VoIP Originated Emergency Calls With VoIP growing it’s important we think about Emergency Calls BT would like to • process VoIP originated Emergency calls the same as PSTN ones • treat all Emergency calls to the same standard and quality • convey all Emergency calls onto the relevant Emergency centre • pass on correct, accurate address information to the Emergency Services
UK Emergency Service BT PSTN Network Networks Originating calls CP PSTN Network s via VoIP Emergency Calls BT or CP Operator Centres
Ambulance Police Public networks Fire Coastguard
BT and the Communication Providers need to work together Communication Providers need to: • Identify VoIP originated calls as such, by using the correct ii digits • Provide the current Customer details for the Network Termination Point in Standard File Format Any Questions?
Signalling Updates • Change in Signalling Link Utilisation Policy. • STP working in support of Next Generation Networks using C7 TDM interconnects to BT’s NGSs. (STP @ NGSs.)
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Change in Signalling Link Utilisation Policy
• SIA Annex A section 5.2.13 updated to show a Signalling Link Set may be used to support: up to 64 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of two Signalling Links.
up to 128 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of four Signalling Links.
up to 128 x 2 Mbit/s Interconnect Links where such Signalling Link Set is comprised of two Signalling Links and the average link set loading does not exceed 20%.
• CPs can request rearrangement from 4 to 2 Signalling Links via existing ACO process.
• TAMs will receive reports to show if average peak link set loading has exceeded 20%.
• CPs should refer to Interconnect Briefing 06040 issued.
• Change is with effect from 18th September 2006. www.btwholesale.com
STP at NGSs (1) • CPs requested to interconnect their NGNs to BT's NGSs.
• CPs NGN networks need to be configured for STP signalling for TDM voice routes. • Based upon existing STP service. • SIA Annex A section 5.2.13 and Appendix E to be updated.
• CPs can request service via existing ACO process.
• Launch target date is 2
nd
October 2006.
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Standard Contract Forum 26 September 2006
Keith Mitchinson 26
September 06
Standard Contract Forum 26 September 2006
DLE CLOSURE/21CN – SIA IMPACT: CONTENT SPECIFIC CUSTOMERS: DLE-RELATED
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VIC Schedule 131 System Alteration Side Letter agreements for DLE interconnected CPs SPECIFIC CUSTOMERS: SPECIAL PRODUCTS
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new draft FRIACO Schedule; CPS/SAD draft Schedule and policy briefing in preparation - talk to CPs concerned
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Standard Contract Forum 26 September 2006
DLE CLOSURE/21CN – SIA IMPACT: CONTENT(CONT) INDUSTRY GENERIC:
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Annex A - new para 3.4
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Annex D Virtual revised “BT DLE” definition; new "BT DLE", "EBC Matrix" and "VIC"
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Schedule 01 - new para 12.17 (VIC impact) Schedule 130 - new para 9.15 (VIC impact)
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Schedules 101/105/106/141 - largely DLE closure impact
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Standard Contract Forum 26 September 2006
DLE CLOSURE/21CN – SIA IMPACT: PROCESS
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Preliminary Notice - Interconnect Notification and SCF brief
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and General Notice - Interconnect Notification, SCF brief SIA paragraph 28 notices Update SIA Reference Offer
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if Seek to avoid a special Supplemental (though option particularly required); include as supplemental part of next
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Standard Contract Forum 26 September 2006
SIA CONTRACT DOCUMENTATION
NEW SCHEDULE :
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125C Emergency Service(VoIP Originated Emergency Call)
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REVISED DOCUMENTS: Annex A
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152 Supply of BT Phone Books
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393 Operator FRIACO IP Network Calls at BT DLEs
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