Transcript MPAY Queue

Quick Service Center
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Department of Motor Vehicles – Quick Service Center
Home page: ct.gov/dmv/do-it-online
Services Available:
Learner Permit Knowledge
Test
Schedule (with online
payment)
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Reschedule
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Cancel
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Reprint receipt
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IRP payment
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Scheduler – Enter Personal
Details
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Applicant will enter his/her Personal Details
online.
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First, Middle, Last Name and Suffix
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Date of Birth
Citizenship and SSN
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The applicant is instructed to enter their full
legal name as it appears on their birth
certificate, passport or name change
documents.
Non US Citizens have the option to choose “I
am not eligible for an SSN” – The system
prompts with a message indicating they must
bring a letter from SSA stating they are not
eligible for an SSN.
Primary email and Secondary email, if
applicable
Residential Address and Mailing address, if
applicable
Once information is entered, they will select
“Continue to Schedule Time.”
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Scheduler
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Error messages will appear requesting
the applicant complete any required
information before proceeding.
The applicant is required to re-enter
DOB, SSN and Email address to ensure
accuracy.
Once information is complete, applicant
will select “Continue to Schedule Time.”
3
Select Time Slot
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The applicant will enter the
following information:
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Testing Site (drop down)
Appointment Date
Appointment Time
Driving School/Home School
Challenge words (security)
Once complete, the applicant will
select “Submit.”
If needed, the applicant may use
the “Back” button to return to the
Personal Details Screen.
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Select Time Slot
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The Appointment Date defaults to
the next available appointment
date.
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Applicants cannot schedule an
appointment for the current day;
the earliest available date is the
next business day.
If the applicant wishes to change
the default date and clicks in the
date field a calendar will appear.
This allows the applicant to view
all available upcoming dates, but
defaults to the earliest available
date.
The number of appointment slots
available for each 15 minute time
period are predetermined based
on staffing level, breaks and
lunches.
5
Confirm Appointment Details
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The applicant will confirm
the details of their
appointment with the ability
to edit Name/Address and
Date/Time/Location of
appointment.
If the Birth Date, Social
Security or Email address
needs to be edited the
applicant must exit the
session and start again.
The applicant will “Continue
To Payment” when they
have confirmed all
information is accurate.
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Pay with Credit Card
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The billing address will be prepopulated with the applicant’s
residential address if they do not
enter a mailing address. If a
mailing address is entered it will
appear as the billing address.
The applicant may modify the
billing address information if
needed and enter credit card
information.
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The applicant will be charged a total of $59.00
which is a combination of the testing fee ($40)
and permit fee ($19).
Credit card is currently the only
acceptable form of payment.
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Master Card
Visa
Discover
The applicant will select “Submit
Payment” to process the request.
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Pay with Credit Card
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If the applicant has
omitted any credit card
information, error
messages will appear
requiring the applicant to
enter necessary
information.
Once information is
complete, the applicant
will select “Submit
Payment” to process the
request.
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Confirmation Page
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The confirmation page will
appear on the applicant’s
screen with a prompt
indicating the page must be
printed and brought to their
appointment.
The first page of the
confirmation is the
applicant’s appointment
details and their application
for Learner Permit.
The second page of the
confirmation is the
document checklist
notifying the applicant
which documents they must
present on the day of their
appointment.
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The applicant may take an online survey by selecting
“We’d like to hear from you!” on the confirmation page
display.
The survey collects information about their online
scheduling experience which will be reviewed to improve
future services.
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Survey
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When the applicant selects “We’d like to hear from you!” the following
online survey will appear.
10
Confirmation Email
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In addition to the
confirmation pages, the
applicant will also receive a
confirmation email to the
primary email address and,
if entered, the secondary
email address with their
appointment details and
rescheduling instructions.
From: [email protected] [mailto:[email protected]]
Sent: Wednesday, May 16, 2012 4:18 PM
To: Venditto, Dorothy
Subject: DMV Appointment Confirmation
--------------------------------------Please do not reply to this email.
--------------------------------------Dear JOHN GEORGE JACKSON JR:
Congratulations. Your knowledge test appointment has successfully been scheduled. Please find the
details of your appointment below.
PIN CODE:4LT6RG2Z
Date/Time:05/30/201210:00 AM
Testing Location:1625 Highland Ave., Cheshire, CT 06410
Please follow the instructions on your confirmation page on what to bring with you to your
appointment. To help us serve you efficiently, please arrive at the testing location at your scheduled
time. If you arrive for your appointment more than 15 minutes late or fail to meet the requirements
outlined on your confirmation page you may be required to reschedule your appointment at a cost of
$40.00.
If you need to reschedule your appointment, you must use the PIN Code above to reschedule at least
seven days before the scheduled test date or an additional $40.00 fee will be required at the time you
reschedule.
If you decide to take this test at a different location, or if you need to cancel entirely, you must use the
PIN Code above to cancel this appointment at least seven days before the scheduled test day to apply
for a refund of $59.00. You will need to repay at the new location.
If you need to reprint your confirmation page or to reschedule or cancel your appointment, please visit
our website at https://www.dmvteen.ct.gov/dmv/do-it-online.
Thank you,
CT DMV
11
Reschedule Appointment
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The applicant may
reschedule their
appointment by entering
their PIN and selecting the
“Reschedule or Cancel”
button.
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Reschedule Appointment
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The applicant’s appointment
details will appear, and the
applicant will select
“Reschedule Appointment.”
No modification of the name is
permitted.
A message will appear letting
the applicant know if their
appointment is more than 7
calendar days away which
allows for a no-fee reschedule.
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If the current appointment is
less than 7 calendar days
away, the applicant will be
charged an additional test fee
($40).
The applicant may click “Back”
to return to the Quick Service
Center home page.
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Reschedule Appointment
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Applicant will select their new
date and time to reschedule.
The driving school/home
school that was originally
entered will appear on this
page.
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This information may be
modified, if needed.
The applicant will enter the
challenge words for security
verification and click “Submit.”
“Back” will bring the applicant
back to the “Confirm
Appointment Details” screen.
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Reschedule Appointment
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The “Confirm Appointment
Details” screen will be
displayed with the new date
and time that the applicant
selected as a reschedule.
The applicant may select
“Edit Address” to modify the
address.
The applicant may select
“Edit Date/Time/Location” to
modify the
date/time/location of the
appointment.
The applicant will select
“Continue To Payment”
which will bring them to the
confirmation page to print
out.
Edit Address
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Reschedule Appointment
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The applicant will
receive an email
confirming the
appointment has
been rescheduled.
From: [email protected] [mailto:[email protected]]
Sent: Monday, May 14, 2012 6:03 PM
To: Reynolds, Janet
Subject: DMV Appointment Reschedule Confirmation
--------------------------------------Please do not reply to this email.
--------------------------------------Dear ADMIN JENNIFER CANCEL:
Congratulations. Your knowledge test appointment has successfully been rescheduled. Please find
the details of your appointment below.
PIN CODE:E5A7ZGB4
Date/Time:06/30/201208:00 AM
Testing Location:1625 Highland Ave., Cheshire, CT 06410
Please follow the instructions on your confirmation page on what to bring with you to your
appointment. To help us serve you efficiently, please arrive at the testing location at your scheduled
time. If you arrive for your appointment more than 15 minutes late or fail to meet the requirements
outlined on your confirmation page you may be required to reschedule your appointment at a cost of
$40.00.
If you cannot keep this appointment, you must use the PIN Code above to reschedule your
appointment at least seven days before the scheduled test date or an additional $40.00 fee will be
required at the time you reschedule.
If you decide to take this test at a different location, or if you need to cancel entirely, you must use
the PIN Code above to cancel this appointment at least seven days before the scheduled test day to
apply for a refund of $59.00. You will need to repay at the new location.
If you need to reprint your confirmation page or to reschedule or cancel your appointment, please
visit our website at https://www.dmvteen.ct.gov/dmv/do-it-online.
Thank you,
CT DMV
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Cancel Appointment
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The applicant may
cancel their
appointment by
entering their PIN and
selecting the
“Reschedule or Cancel”
button.
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Cancel Appointment
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The applicant’s
appointment details will
appear and the
applicant will select
“Cancel Appointment.”
No modification of the
information is
permitted.
The applicant may click
“Back” to return to the
Quick Service Center
home page.
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Cancel Appointment
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A pop-up message
appears asking the
applicant, “Are you sure
you want to Cancel the
scheduled
appointment?”
The user will select
“Continue” to cancel
the appointment.
The user may select
“Back” to return to the
previous screen.
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Cancel Appointment
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A pop-up message will
appear notifying the
applicant that the DMV
will refund the complete
payment within 30 days
if their appointment is
more than 7 calendar
days away.
The applicant will click
“Ok.”
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Cancel Appointment
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A message will appear
notifying the customer the
appointment has been
successfully cancelled.
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Cancel Appointment
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The applicant will receive
this email confirming the
appointment has been
cancelled more than seven
days prior to the
scheduled test date.
This email shows the
applicant qualifies for a
full refund of $59.00.
The applicant should
receive the refund within
30 days.
From: [email protected] [mailto:[email protected]]
Sent: Thursday, May 17, 2012 11:31 AM
To: Reynolds, Janet
Subject: DMV Appointment Cancellation Confirmation
--------------------------------------Please do not reply to this email.
--------------------------------------Dear JOHN GEORGE JACKSON JR:
Thank you for using the Connecticut Department of Motor Vehicles
Quick Service center.
PIN CODE: 4LT6RG2Z
This email confirms you have canceled your appointment scheduled for
05/30/2012 at 10:00 AM.
Since you canceled your appointment more than seven days prior to the
scheduled test date, you qualify for a full refund of $59.00. This request
has been sent for processing and you should receive your refund within
30 days.
Thank You,
CT DMV
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Cancel Appointment
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If an applicant cancels
their appointment within
7 calendar days they are
only eligible for a refund
of the permit fee ($19).
This email is an example
of the cancellation email
such an applicant will
receive.
The applicant should
receive the refund within
30 days.
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, May 01, 2012 10:33 AM
To: Reynolds, Janet
Subject: DMV Appointment Cancellation Confirmation
--------------------------------------Please do not reply to this email.
--------------------------------------Dear Cancel Email Test JR:
Thank you for using the Connecticut Department of Motor Vehicles
Quick Service Center.
PIN CODE: DPNN7BZR
This email confirms you have canceled your appointment scheduled for
05/03/2012 at 10:00 AM.
Since you did not cancel your appointment more than seven days prior
to the scheduled test date as stated in your confirmation email, you
qualify for a refund of $19.00. This request has been sent for processing
and you should receive your refund within 30 days.
Thank you,
CT DMV
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Last Day to Reschedule
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The applicant will receive
a reminder email on the
seventh day prior to
their appointment
containing their
appointment details and
advising that it is the last
day to reschedule with
no additional fee or
cancel and qualify for a
full refund.
From: [email protected] [mailto:[email protected]]
Sent: Thursday, April 26, 2012 7:00 AM
To: Venditto, Dorothy
Subject: DMV Appointment Reminder
--------------------------------------Please do not reply to this email.
--------------------------------------Dear customereightdays DMVtest:
Thank you for scheduling your Learner Permit Knowledge Test appointment.
PIN CODE: UAL7SLZL
This is a reminder from the Connecticut Department of Motor Vehicles that your
Learner Permit Knowledge Test appointment is scheduled at the Cheshire Testing
Center on 05/03/2012 at 10:15 AM.
If this scheduled time is no longer convenient for you, today is the last day that you
may reschedule your appointment with no additional fee. Also, today is the last day
you may cancel and qualify for a full refund.
If you need to reprint your confirmation page or to reschedule or cancel your
appointment, please visit our website at https://www.dmvteen.ct.gov/dmv/do-itonline.
Thank you,
CT DMV
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Appointment Reminder
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The applicant will receive
a reminder email the day
before their scheduled
appointment containing
their appointment details
and reschedule
instructions which will
require a new test fee
payment of $40.00.
From: [email protected] [mailto:[email protected]]
Sent: Tuesday, March 13, 2012 7:00 AM
To: Reynolds, Janet
Subject: DMV Appointment Reminder
------Dear Cheshire Teen Testone:
Thank you for scheduling your Learner Permit Knowledge Test
appointment.
PIN CODE: WQ9C9JL5
This is a reminder from the Connecticut Department of Motor Vehicles
that your Learner Permit Knowledge Test appointment is scheduled at the
Cheshire Testing Center for tomorrow 03/14/2012 at 10:45 AM.
In consideration of all customers with scheduled appointments, please
arrive at the testing location at your scheduled time. If you arrive for your
appointment more than 15 minutes late or fail to meet the requirements
outlined on your confirmation page you may be required to reschedule
your appointment at a cost of $40. If you need to reprint your
confirmation page, please visit our website at
http://www.ct.gov/dmv/do-it-online.
Thank you,CT DMV
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Admin Cancel Email
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When an applicant fails Social
Security Verification, SAVE,
Suspension Checks, is missing
documents or if the office is
unexpectedly closed, the
Supervisor will cancel the
applicant’s appointment in the
Admin tool generating this
email with the specific reason
for the cancellation entered by
the Supervisor.
The system places
appointments cancelled by a
Supervisor in a pending file,
which allows a reschedule at no
fee at any time.
From: [email protected] [mailto:[email protected]]
Sent: Monday, May 14, 2012 5:55 PM
To: Reynolds, Janet
Subject: DMV IMPORTANT Cancellation Notification
--------------------------------------Please do not reply to this email.
--------------------------------------Dear ADMIN JENNIFER CANCEL:
Applicant will reschedule the appointment when their name has
been updated with the Social Security Administration
PIN Code: E5A7ZGB4
Please use your Pin Code above to log into the DMV scheduling
website at https://www.dmvteen.ct.gov/dmv/do-it-online and
follow the reschedule process to select a new appointment date
that is convenient for you. We apologize for any inconvenience and
look forward to seeing you on your new date.
Thank you,
CT DMV
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Reprint Receipt
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The applicant may reprint
their receipt
(confirmation page) by
entering their PIN and
selecting “Print Receipt.”
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Valid PIN
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If the applicant enters an invalid PIN, the system will display a message indicating “Please
enter a valid PIN.”
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Session Time Out
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If an applicant does not complete the process within 30 minutes they will receive a
message indicating “Your session has timed out. Please try to complete your
transaction within 30 minutes.”
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