Transcript Slide 1
Advanced Access & Office
Efficiency
Learning Session 3
Draft
August 11, 2010
www.pspbc.ca
3. Reducing scheduling complexity
Agenda
Action Period questions
Share progress &
measures
› Revelations
› Challenges
› Successes
Key concepts and
strategies
Sustain the
improvements
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Report out: Action period experiences
“All teach, all learn, all share”
Successes, challenges, keys to success
Tests of change - PDSAs
Measurement – what does the data tell us?
Patient experience
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Collaborative Aim
The care of patients will be redesigned to improve access,
capacity and efficiency.
How was the aim accomplished?
Advanced Access, and Office Efficiency change packages will
be used to decrease the wait time of patients for, and at,
appointments in Primary Care
How will we know this has been accomplished?
Change will be evidenced by improved 3rd next available
appointment, and improved appointment cycle time.
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Strategies to sustain the changes
Establish and document standard processes
Establish measurement processes
Make changes to job descriptions
Pay attention to orientation and training
Others?
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Sustainability Activity
At your table, develop a plan for sustainability of your
improvement work
Use one or more of the strategies outlined in the previous
slide, or come up with others
Share your ideas with the group
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Facilitating the spread of improvements
Explain benefits of advanced access and improved efficiency
Address concerns & questions of providers
Use the data
Share your work with others
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“Spread Activity”
Working at your table, come up with:
1. Ideas for messages about benefits
What is different for you and for your patients since you started
this work?
What do you know about what works and what doesn’t for
access and efficiency in your practice?
2. A news headline that summarizes your improvement work.
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Next steps …
Ongoing support
Informal meeting &
calls
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What’s Next?
What would you like to
achieve?
How will you know that
you’ve achieved it?
What small change can
you make in the near
future that will make an
improvement?
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