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Improved Online Estimates &
Appointment Scheduling at Safelite.com
Available August 2014
Featuring:
 Reduced steps
 Faster functionality
 Reduced forced bail-outs
1
Schedule an appointment on any device
We’ve made it easier for customers to schedule their work with at Safelite.com. They can
now schedule an appointment on any device without the need to download
an app., and they can complete the entire process online.
2
My damage
We’ve simplified the process of choosing what service best fits the customer’s need –
windshield repair, windshield replacement, or side or back window replacement. Customers have
the ability to watch educational videos to help make the best decision for their auto glass needs.
3
My vehicle
Customers first select for their vehicle, by entering a VIN or year, make and model.
4
Find my glass
We’ve enhanced the part selection process with visuals to
help the customer select the correct glass. They can more easily
select a green tint or a blue tint, for example.
5
My quote
Customers now have the ability to save or share their quote.
They can also tab between cash quote and submitting a claim with their insurer.
6
My appointment
We’ve enhanced the scheduling process to provide a 5-day view of available
appointments. Customers can tab between mobile and in shop appointment calendars.
7
My summary
Customers now have the ability to review their appointment
and add wiper blades before submitting their request.
8
Manage your appointment through the Customer Portal
Customers can log-on to their private online account to manage
their appointment and make changes as needed.
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