Transcript MCIT - MMSP

Arab Republic of Egypt
The Egyptian Information Society Initiative
EISI- Government
for Government Services Delivery
Presented by:
Sameh Bedair
E-Government Program Director
[email protected]
Ministry of State for Administrative Development
E-Government Program
The Government of Egypt realizes that:
The development of a strong
CIT sector is its key to foster
local competitiveness in the
global arena.
EISI-Government is a major milestone for Egypt
To bridge the digital divide.
To convert to an Information Society.
Ministry of State for Administrative Development
E-Government Program
Government
Business
Commerce
Learning
Health
Culture
Egyptian Information Society
Access
Ministry of State for Administrative Development
E-Government Program
Vision
Delivering services to customers at their finger
tips according to their taste and style with
appropriate efficiency and allowing them to
participate in the decision making process
Customers:
Citizens, Business men, Investors, Companies,
…
The first step to have efficient service is to
eliminate administrative burdens
Ministry of State for Administrative Development
E-Government Program
T he vision is guided by
three main principles
Citizen centric service delivery:
The program slogan is "government now delivers" which reflects government
intention to develop a one stop shop e-services approach focused at citizen's
needs.
· Community participation:
EISI Government is a project with nation wide impact, thus community participation is
a must. Citizens' demands are constantly being analyzed and reflected, and
private/public sector companies are active participants in project's implementation and
management.
Efficient allocation of government resources:
The project proposes techniques for increasing the level of efficiency of the Egyptian
government. Productivity, cost reduction, and efficient allocation of resources are
among the major expected outcomes from project implementation.
Ministry of State for Administrative Development
E-Government Program
E-Government - The Vision
Trusted
Infrastructure
Business
Operations
Egypt
eGov
Empowered
Employees
Citizen and
Business Services
Ministry of State for Administrative Development
E-Government Program
Transformation
EISI-Government Program
Government Now Delivers
Ministry of State for Administrative Development
E-Government Program
Objectives of eGov. &
Administrative Simplification
•
Tailoring government services to meet
citizens expectations.
citizens expect administrative simplification
• Creating a conducive environment to
investors.
administrative simplification attracts investors
• Availing accurate and updated
government information.
• Increasing Government efficiency
through modern management
techniques and new working models.
• Reducing government expenditure
• Fostering local competitiveness and
increasing globalization readiness
Ministry of State for Administrative Development
E-Government Program
Work Groups
•
Legal group
•
Technical group Networking 
Information security 
Interoperability

Document management
PKI 
Services for special needs
•
E- Signature 
E-Contracting
Cyber crime

Financial group e-Payment framework ~
Ministry of State for Administrative Development
E-Government Program
Challenges and Solutions
Basic Infrastructure
Objectives
challenges
Legal and regulatory :
Enhancing
Egyptian
government
readiness to accept
a strong local
program and to
smoothly integrate
in the global
community.
Project
E-signature and
Public Key Infrastructure.
Remote authentication mechanism.
Security and privacy issues.
Technological:
Lack of unified standards
Multiple service providers
Isolated communication islands of
government bodies.
Culture and economic:
Poor penetration of credit cards
Inexistence of suitable e-payment
method.
Document of standards.
Government
gateway.
Government communication
network.
Simple but comprehensive
e-payment framework
Ministry of State for Administrative Development
E-Government Program
Challenges and Solutions
Service Delivery
Objectives
challenges
Government :
Reputation of quality of services.
Inconvenience of
delivery mechanisms
Overlap among service providers.
Providing timely,
customized and
quality measured
government
services to the
Citizen:
citizens and
Computer illiteracy
investors through
Low PC and internet penetration.
convenient delivery
channels.
Ministry of State for Administrative Development
Project
Reengineering services
and availing them.
Establishing
service centers
Establishing programs
to distribute PCs .
E-Government Program
Challenges and Solutions
challenges
Objectives
Back office
Automation
Project
Reluctance and mistrust of automation.
Inflexibility to modify workflows
Increasing efficiency
And
reducing expenditure
(wrongfully thinking its
EISI-Government ERP
illegal).
Multiple auditing bodies.
Overlapping authority among
government bodies.
Adopting new philosophies and
practices of modern management.
Ministry of State for Administrative Development
Document management
and electronic archiving.
Business process
automation.
E-Government Program
Challenges and Solutions
challenges
Objectives
Providing accurate
and updated
information to
serve investors and
to support the
decision making
process.
Reluctance of information sharing
among government bodies.
-
Economic Databases
and Decision Support
Project
Creation and
update of databases. .
Security and privacy issues.
Ownership and copyrights
issues.
Drafting standards and laws
for information sharing,
copyrights, and ownership.
Lack of unified data dictionary and
definitions.
Ministry of State for Administrative Development
E-Government Program
Challenges and Solutions
No document of standards
Draft and Publish
Standards
No legal framework to authenticate
persons over networks
E-signature law and PKI
Infrastructure
Fear of electronic payment
Low penetration of credit cards
No payment tools for simple citizens
Simple e-payment
framework
Low ICT readiness of government
enterprises
Complexity, overlapping and variety of
service providers
Multinational Contracts
Ministry of State for Administrative Development
Government Gateway
E-Government Program
Fact !!!!
NO Sucsussful eGov.
Without
considering and implementing
administrative simplification
Ministry of State for Administrative Development
E-Government Program
Examples
• One-stop shops
Physical
•
•
•
•
•
•
e-Alex , Customer Centers
Web-portals www.egypt.gov.eg
Simplification & elimination of steps in procedures.
Time limits.
Prizes and Incentives. MSAD Competition
Creating national data warehouse and data mart.
Sharing government information. Our Dream
Monitoring and measuring administrative burdens.
Ministry of State for Administrative Development
E-Government Program
Objectives and Components
Business
Process
Automation
Components
Objectives
Basic Infrastructure Project
Readiness
(Local and International)
Service Provision Project
Distinguished services
Attract Investors
Local
Governerates
Doc Arch &
Mang.
ERP
Gov Net
Intranet
Procurement
Economic Data Bases Projects
Ministry of State for Administrative Development
Enhance Efficiency
Reduce Expenditure
Readiness
(Local and International)
Accurate Updated Information for
Decision Makers and Investors
E-Government Program
Companies
Investors
Suppliers
‫ا‬Citizens
Service Centers
Internet
Telephony
Networks
Bawaba
Government Network
Firewalls
(Ministries
Networks
Standards
Special service
needs
National Database
Infrastructure
PKI
Security Specifications
E-Payment Standards Application development
Doc. Classification & Handling
E-Signature
Policies and Strategies
Government wide initiative not MSAD owned
Partnership with Multinational IT Companies
Outsourcing implementation
Public Private Partnership
Encouraging new models for financing
Non-centralization
Incentive programs for adoption and ICT employees
…
Ministry of State for Administrative Development
E-Government Program
Gateway- Scenario
www.egypt.gov.eg
www.tax.gov
www.health.gov
www.justice.gov
www.housing.gov
AE
DBE
MC
Taxes
MC
Health
Ministry of State for Administrative Development
RE
MC
Justice
MC
Housing
E-Government Program
Why a Gateway?
Integrate with multiple back ends
Connect various platforms
Customer centric interface
Higher security and privacy
Higher return on Investment
Ministry of State for Administrative Development
E-Government Program
The future of
government services
Represents the new
government philosophy
in serving citizens.
Service outreach and
24x7 accessibility.
Ministry of State for Administrative Development
E-Government Program
http://www.egypt.gov.eg
Ministry of State for Administrative Development
E-Government Program
Why a governmental gateway?
Ability to search for information and
content
Official source of news and
information
Important alerts to citizens
Ministry of State for Administrative Development
E-Government Program
Uniform Foundation Support
Multiple
Portal
Multiple
Services
Multiple
Devices
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
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
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One Access Portal
Multi-Government Portals
Uniform Behavior Across Portals
Government to Government
Government to Business
Government to Consumer
Computers
Smart Phones
PDA
Ministry of State for Administrative Development
E-Government Program
Middle-Tier Front End
Services
Portal: User Interface
E-Government Gateway
Service 1
Service 2
Ministry of State for Administrative Development
Service 3
Service 4
E-Government Program
Egyptian Bawaba
Portal
Brokers
Gateway
Financial
Institutions
Business men
Citizens
Information
and services
Ministry of State for Administrative Development
Ministries
E-Government Program
Platform Independent
Request Results
Results Displayed
Service1
Back-End
System
Request Results
Gateway
Service Connector
Ministry of State for Administrative Development
E-Government Program
Availability
Delay
Data Delay
Back-End
System
Gateway
3 trials
Service Connector
Ministry of State for Administrative Development
E-Government Program
Service Levels
•
•
•
•
•
•
•
Information services.
Inquiry services.
Full transaction.
Integration between agencies
Push Vs Pull
Interaction
Personalization based on AI.
Ministry of State for Administrative Development
E-Government Program
We’re just getting started!
Cairo and Alexandria Opera House Service on BAWABA
Medical Insurance Service on BAWABA
Alexandria Municipalities Automation (e-Alex)
Universities Graduation Certificates Service on BAWABA
Egyptian Organization for Standards and QC Web Site
Ministry of Administrative Development Web Site
Social Fund for Development Service
E-GAS Service on BAWABA
Real state Taxes Service
Tourism Police v2.0 Service on BAWABA
Egypt Gateway Engine v 2.0
Cairo Traffic Service on BAWABA
Egypt Gateway Portal v 2.0
MCIT infrastructure ver 2.0
Public Notary Service on BAWABA
Egypt Post Infrastructure v2.0
Delta Electricity Service on BAWABA v2.0
Appeal Court Service on BAWABA
Alexandria Traffic Service on BAWABA
National Organization for Management Web Site
Egyptian Consulates Services on BAWABA
Giza Traffic Service on BAWABA v2.0
Flight Positioning Service on BAWABA
Ministry of Administrative Development Infrastructure Project
Alexandria “Hay Sharq” Municipality Service on BAWABA
Ministry of State for Administrative Development
Taxation of Commercial Vehicles Service
E-Government Program
Citizens - SMEs
• Citizens
• Businessmen
• Companies
Government
Gateway
Service providers
Return on Investment
Economical
Social
Direct
1-3% savings in procurement =
20-60M L.E.
Utilizing 0.5% of dead inventory =
200M L.E.
Services
Savings from 100K transactions on line =
Better environment
9 M L.E.
Less interaction of employees
Indirect
and public!
Increase local demand on ICT
New jobs
Less traffic
…
Ministry of State for Administrative Development
E-Government Program
True Challenges!!
It is very easy to get two computers to talk
to each other …
Try to do the same with government
employees and government agencies !!
Ministry of State for Administrative Development
OH
E-Government Program
Thank You
For more information please visit
http://www.egypt.gov.eg
or contact us at
[email protected]
[email protected]
[email protected]
Ministry of State for Administrative Development
OH
E-Government Program